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Customer Ratings & Reviews

Your price for this item is $1,039.99
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The comparable value price is $1,299.00

Customer reviews

Rating 4.7 out of 5 stars with 910 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers have good things to say about the Surface Pro's portability, light weight, and battery life. Many appreciate its performance and the fact that it functions well as a tablet. However, some customers find the price to be high and wish it had more USB ports. The lack of an included pen is also a point of concern for some buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 910 reviews
  • Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love laptop n price..easy to use and maintain. Thank u apple

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great labtop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for hybrid lab top and tablet user. Solid product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was ok what we were looking for.it was good.don,tknow what else

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great piece of equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been really helpfull in all of my classes. Very reliable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is very happy with his surface pro. He uses it for college.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It’s great to have a two in one at your fingertips

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works well till now

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The power supply would randomly decide to charge the laptop regardless if I plug it into the wall or other plugs. Tried to contact Geek squad to see if it was covered but obviously just like any other online customer support they take forever to respond.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Surface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Like the new stand for different heights.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's great for homework

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. I can take it everywhere to do my homework.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Versatile machine, but the system limited or prevent me use Google chrome and other daily light memory software. Forcing me to use their own browser and others. The touch screen sometime don't sense my warm fingers .If it wasn't like tablet based machine and light I wouldn't buy it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    A

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A grade...does what I need it to do...that’s enough

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to set up and use out of the box.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life can be better, but everything else runs great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great laptop for sale price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this for personal use and it is great for travel

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved my Surface Pro 3 and the 4 is a step backwards. Still can't make outlook work. The scan program won't scan in pdf. I set up the PIN to login but it still won't let me login that way. Annoying stuff after being totally satisfied with my previous unit.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Craig,

      We're sorry to hear that you've been running into issues with various programs of yours. We would suggest reaching out to one of our in-store or online support teams, as they should be able to help troubleshoot the cause of this and offer a solution for you.

      You can get in touch with our online support team here: https://support.microsoft.com/en-us/products/surface-devices.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rated 3 out of 5 stars

    Good, but too much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I didn’t get this. I spent too much on a laptop that is more flash than function. Yeah, it’s good and fast and doesn’t give me any problems, but the kickstand means I can’t use this on my lap. Next time I’ll go cheaper.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice multi task device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this for all sorts of things whether it is for work or play. It seems to work for me. Although there are times that it seems a little slow using EDGE as a browser.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear that you're running into slowdown issues with your Surface Pro. Feel free to contact our team at [email protected] if you'd like us to provide any assistance in helping you solve this issue.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rated 3 out of 5 stars

    Under powered for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can buy a much better laptop for a fraction of the price. Also with a case on its larger than most 13" laptops. Not worth the money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great Tablet for College Student's

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to selecting a laptop or tablet for college, there are various machines on the market to choose from. One that stands out as a near-perfect selection is the Microsoft Surface Pro i5. It has many features that make it an ideal piece of equipment for a college student, including its superior mobility, convenience, functionality, and its vast accessory collection. The Surface can replace most items inside of my backpack, which many laptops and tablets cannot do. Although its price tag is not ideal for a student, its ability to function as an “all-in-one” machine bolsters it above and beyond similar products within the same price range. When it comes to the Surface’s mobility and convenience, its ability to detach from its keyboard and operate as a standalone tablet is a key feature. This allows the user to enter “tablet mode” and utilize specific functions that can benefit a student. For those who opt to buy eBooks, rather than carry several textbooks from class-to-class, tablet mode is very helpful. Tablet mode allows you to separate the magnetically-attached keyboard and hold the Surface, just as you would an Amazon Kindle, an Apple iPad, or even an actual book. This is especially helpful for long study sessions where I’d like to lay back on the couch, rather than have the inconvenience of keeping a laptop in my lap. The Surface also has a built-in kickstand to hold itself up, so I don’t have to purchase an aftermarket item to accomplish this feat. The convenience factor that the Surface introduces to the laptop and tablet market is truly remarkable. Along with the Surface’s mobility and convenience, its functionality is another strong feature. The Surface matches the processing power of competitors’ laptops and it does this within the confines of a tablet. It runs Microsoft Windows 10 and a plethora of other applications, which can assist college students in various ways. For example, the Microsoft Store offers free applications that include daily planners/calendars, calculators, .PDF conversion software, and countless other applications that students will find useful. It also comes with one USB port, which most major competitors (Apple iPad, Amazon Kindle to name a couple) do not offer. This allows for quick and easy data transfers from the tablet to other computers. Its ability to perform multiple tasks at once, both on-screen and off, allows the Surface to lead the way for other multi-function machines of its caliber. To assist with the Surface’s functionality, it also has unique accessories that can boost its appeal to college students. When utilized with other applications, these accessories allow the tablet to become more versatile. For example, if you were to purchase a Surface stylus, the Microsoft store offers applications that allow you to use the tablet screen as a “paper” to take notes on. This can eliminate costs for buying binders, notebooks, and paper. The Surface screen calculates the pressure of your writing and will make strokes according to the pressure being applied. This eliminates the need for pens, pencils, markers and even highlighters from a student’s budget! While accessories will add more to the Surface’s overall price tag, they also eliminate the need for other school-related purchases and condense the contents needed for day-to-day school work. The red-flag that may send a college student looking for another option is the Surface’s price. There is a large selection of laptops and tablets on the market that are much easier on the pockets. Many of these options will perform the needed tasks and functions that a student is searching for. There are many convenient benefits that the Surface offers, but these are not necessarily a “need” for a student. It is nice that the keyboard can detach from the tablet, but this provides little more than comfort. Its USB port is very handy, but a student can bypass the need for one by utilizing e-mail, or a third-party cloud share. Although a student could meet their needs with a cheaper machine, I believe that the Surface allows for the biggest bang for a student’s buck. The Surface is a fantastic piece of machinery that any college student could pick up and benefit from immediately. The Surface’s convenience, mobility, functionality, and accessory selection is matched by none. The money and time that it will save you alone is worth the purchase. This product has a five-star rating from me, in terms of its usefulness to today’s college student. I would strongly recommend this product for any one looking for either a laptop or a tablet.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Sonny,

      This review is incredibly in-depth, thoughtful, and informative, and we appreciate you taking the time to not just leave this review, but to also really think of how the Surface Pro is such a beneficial device-- especially from the eyes of a student!

      We have passed your review along to our team for a read, and are proud to have loyal fans and customers like yourself as part of the Surface family. We hope you continue to enjoy your device throughout the rest of your years of study!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rated 3 out of 5 stars

    Not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have loved my surface pro. Now all of a sudden it won’t turn on. Help

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Trish,

      Thanks for reaching out. We're sorry to hear you're having difficulties with your Surface Pro. We have alerted our specialized care team, and they are ready to lend a hand. To accept this specialized care, please file a ticket here: aka.ms/SurfaceCare-us. Be sure to use your unique reference number: 1811018160140.

      We are eager to hear from you soon.

      Best regards,

      Jessica
      Surface Customer Care Microsoft

  • Rated 2 out of 5 stars

    Charger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given it 5 stars but it’s charger sucks. It does work one day but not the next. You will have something necessary to do but the charger won’t charge your lap top and you have to look for other sources.

    No, I would not recommend this to a friend