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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 910 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers have good things to say about the Surface Pro's portability, light weight, and battery life. Many appreciate its performance and the fact that it functions well as a tablet. However, some customers find the price to be high and wish it had more USB ports. The lack of an included pen is also a point of concern for some buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 910 reviews
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all the things it can do. It’s not too heavy and it holds a good charge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro- Perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface pro has been everything I need in a portable computer. Being able to transition from tablet to laptop with the addition of a magnetic keyboard has been great!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Great Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very dependable fast and thin tablet. I recommend for those traveler people.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 3 out of 5 stars

    Cannot be used on lap without falling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Preforms every well and extremely light. Useless as a laptop because kickstand cannot keep it stable on lap. Keyboard is very loud and touch pad also clicks very loudly. Using in a quiet library annoys those around you.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Larr,

      We're sorry to hear that you have not found the design of the Surface Pro to be functional for your everyday needs. We appreciate the input and will be sure to forward it along to our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Wonderful Tool for Business & Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a laptop for home & business use. Great speed, portability & flexibility.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Very impressed with this machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I evaluated several laptops the Microsoft surface was pricey but worth it. Very fast

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Love!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is light weight and easy to use. Great of college and note taking on notes.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Super Tablet PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful, light, great battery life and all of my productivity tools - love it!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    So far I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use my laptop constantly for work and travel. When my last laptop (Lenovo) crashed in the middle of writing 3 contract, I freaked. My husband told me exactly what to go to Best Buy and get 1st thing in the morning. Since then I have noticed so many porfessionals with the same computer. It travels super easy, and so far I really have no complaints, hope it will last a long time like this.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to leave a review on your Surface Pro! We're very glad to hear that you've been loving your device, and that it's taken some stress off your shoulders, hopefully! Welcome to the Surface family; we hope you continue to enjoy your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Light weight and functional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and light for traveling and easy to use making it extremely functional

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Wow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is just WOW. Super fast. Super light. Super sturdy. Did I saw WOW

    I would recommend this to a friend
  • Cons mentioned:
    Usb port

    Rated 3 out of 5 stars

    Decent computer, lousy power adapter

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Surface because of it's sleek, low profile and lightweight design. Turns out that I had to return the 1st one because the flash drive crapped out. I lost all of my data. The 2nd one worked fine but then the power adapter crapped out. I had to buy a lower power adapter while I waited for Microsoft to ship me a new one. Now, the power adapter (transformer piece) is once again busted. Why can't they get this right?

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Great tablet offering excellent speed and storage.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device. Long battery life, clear screen with excellent speed.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    excellent laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quicker and better than my old surface pro 3 and better battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Very fast and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup with Cortana was extremely easy. Just an idea of how fast the SS technology is for this compared to traditional hard drives on laptops, I set up my son's laptop first and then went to setup the Surface. The setup on the Surface completed in a third of the time while the laptop was still installing files. Very happy with the performance but wish it came with a keyboard. The virtual one works ok, but the ones at the store were double the price vs online.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're happy to hear that you've had a seamless process with setting up your Surface Pro! We appreciate you letting us know that we have area to improve the touch-keyboard, and will pass that feedback along to our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    So far really liking the Surface.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Surface as well as the Office 365 subscription. The Surface boots fast, is easy to use and also has a nice email client (not Outlook) that allows me to have my private email and google work mail open at the same time. Over all I am very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Great laptop alternative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface pro is a great 2 in 1 latptop/tablet. It's very portable and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    fantastic!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This i5 version of the new Surface pro is the best iteration of this device yet. No fan (!!!) and long battery life (the i7 version is a bit more powerful but still requires a fan with extra noise and weight for the vents). Finally can use it in my hands without needing oven mitts, (lol). Love it. Well worth it if you need a tablet device with a full os on it to do real work.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Portability

    Rated 5 out of 5 stars

    Great Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great tablet platform. Solid performance and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop easy to carry less weight. Charging backup is good

    I would recommend this to a friend