Customer Ratings & Reviews

The Microsoft Surface Pro with AI was a graduation gift for my grandson. He loves its design, versatility and other features which make his artwork easy to create.

Best buy makes it so easy that it is hard not to buy it. The surface pro is the best solution for those who prefer the windows enviroment and the comfort of a tablet

I liked the device but it lacked creative flexibility. “Copilot” doesn’t summon like Siri or Alexa; on-screen keyboard is great and the attached one, but both can equally get in the way. These I am sure would have gotten easier with use over time. But the worst of them all was not having adequate protection (cases) like the others. If you’re like me, I dislike after market pieces. Microsoft doesn’t have OEM yet.

As a Surface Go user this was what I'd been waiting for. A smaller Surface Pro with decent specs as well as a Snapdragon processor. This covers it. As a Windows user it gets the job done.

I recently acquired the newest revision of the Microsoft Surface Pro Copilot+ PC, featuring a 12-inch touchscreen, a Snapdragon X Plus processor, 16GB of RAM, and 512GB of storage in the sleek ocean color. As a fan of 2-in-1 devices for work and travel, I was excited about its promised performance and AI features. After a few weeks of use, I’m impressed by its portability and battery life, but the high cost, combined with the underwhelming AI capabilities, left me with mixed feelings. Here’s my take on its design, performance, display, and overall value. The Surface Pro’s lightweight build, at just under 2 pounds, makes it a dream to carry around. The recycled aluminum chassis feels premium, and the ocean finish looks sharp. However, using it as a laptop without the separately sold keyboard (~$150) is awkward on my lap, and I was frustrated to spend extra for the whole experience. The lack of a headphone jack is a bummer, though the two USB-C ports and Surface Connect handle most of my needs. It’s perfect for travel but feels incomplete without the pricey add-ons. The Snapdragon X Plus processor handles my daily tasks such as web browsing, document editing, and light photo editing smoothly. I haven’t noticed slowdowns, but some apps I rely on, like specific design tools, don’t run well due to Arm compatibility issues, which was a letdown. On the plus side, the battery life is fantastic, lasting me 12-14 hours on a single charge, even with heavy use like video calls and streaming. It does get warm under load, but the fans aren’t too distracting. The display's vibrant colors and crisp visuals make watching shows or sketching with the Slim Pen 2 (another $130) a joy. However, the AI features, such as Cocreator in Paint and Live Captions, feel gimmicky and are rarely helpful. I was excited about the Recall feature, but it’s delayed, which feels like a broken promise. The display is a highlight, but the AI hype doesn’t match my experience, leaving me wanting more practical tools. I really don't care much about the Copilot+ stuff and did everything possible to disable it on my Surface Pro. At around $1,300 after tax with the accessories, this Surface Pro isn’t cheap. The performance and battery life are outstanding, but the additional costs for the keyboard and pen, combined with the limited AI and app compatibility, make me question its value. I love its portability and display, but for the price, I expected more polished AI features and fewer software hiccups. It’s a solid device for professionals like me who prioritize mobility, but I’d suggest waiting for updates or exploring alternatives if budget is a concern.

Five stars !!! Super responsive and easy to work with.

Nice little computer Still getting use to it Set up was a bit of a pain When loading do no back up will load files a photos from other computers and suck the memory dry

I just love my new Surface Pro 12”, I use it all the time at home. Best Buy provided fast and secure shipping and great service. Thank you!

I absolute love this comupter !!! Its so amazing and versatile

Honestly, the surface is even better than I thought it was going to be. Enjoying it!

Great product easy to setup and use. Durable for medical practice to use daily.

Easy to use. I love the touchscreen feature. Good for day to day use.

Second one I have brought. I recommend this for it's versatility.

Excellent table It's the correct size for my needs of different volunteer work.

Excellent tablet!!! I love that I can attach the keyboard when I want for school purposes

Wasn’t very impressed when switching from my MacBook Pro to this

Replaced my older Surface Pro with this new one. Same convenience, more features. Good value.

Years and years ago I got the original Microsoft Surface tablet back when it was super locked down, and while I liked it, I didn't absolutely love it. The available applications were limited and so it's usage was very limited to me. While I did use it to stream videos, or watch movies or the like that was about all it was good for. So I was a little bummed with my purchase after a while. However, the new Surface and Surface Pros are amazing. I work from home and have a work laptop that I have constantly on and hooked up, however, when I travel I was having to disconnect everything, take my mouse, take my keyboard, etc. with me. It was kind of a royal pain the rear. Not anymore with this Surface Pro! It makes being able to go to the camper with my family, or go visit family out of state a breeze! I have taken it with me to the camper this past weekend and it was just like working from home but on a little bit smaller screen. Fit & Finish This Surface Pro is sleek looking, and I love how premium it feels. It has a nice weight to it without being too heavy. The included kickstand is great as well. I can set it up on the counter, do what I need to do for work, then put it sleep and put it back in my back. It went from me hating dragging around my work laptop, or having to fumble through using my phone to work, to now using this which is seamless and smooth. I love it! Rating: 5/5 Work Usage: As I hit on above, the every day usage of this is great, it packs the power of a full sized laptop into a tablet form factor. On top of that I am not limited to only a few apps, I can install whatever I want and need on here. Sure, it won't be playing Doom or the like but that's not what this is for. My work productivity on the weekends went from it taking me 15 minutes to do a simple task on my phone to being able to do it in less than 10 minutes on the Surface Pro. Rating: 5/5 Creativity Usage: I was playing with the included pen & was using Paint to do some drawing, especially with the CoPilot AI. While it wasn't getting 100% what I wanted to do, it did a decent job of taking my words and creating an image. The CoPilot AI isn't fully there yet, but I think it could be. It was a lot of fun to play with & even my kids have gotten a kick out of playing around with it; and they are a lot more creative than I could ever dream of being. Rating: 5/5 Media Playback This was able to stream YouTube & Plex content with no issues. Sure, it's not 4K but for this price point I wouldn't expect it to be! That said, it had no issues with streaming content & it looked really nice. My family & I are extremely happy with being able to watch TV, or YouTube, or Plex/Emby while on the go. Rating: 5/5 Conclusion In closing, should you get this Surface Pro? I think if you are in the Windows ecosystem, and are in need of a tablet, that this would be a perfect solution for you. It isn't massive like a laptop, it is super mobile and lightweight to boot. Plus the included pen is nice to do handwriting to notes, or drawing/coloring, etc. I really enjoying playing around with the pen and taking notes during meetings even while I was at my main laptop. I think this would be a great addition to your tech lineup. Overall Rating: 20/20

Love it it was an awesome buy for my girls backpack

It gets the job done, it’s lightweight and portable. Also having a MacBook, I wish it had a better display.