Customer Ratings & Reviews

If I can give NO STARS I WOULD! Best Buy and Door Dash unfortunately work together. So the Door Dash Driver STOLE my computer out of the box in front of my house and BEST BUY AND DOOR DASH WONT RETURN MY $2,000!! DO NOT TRUST THESE 2 CORRUPT COMPANIES!! They don’t care about the customers or their hard worked money!!!

The Surface Pro 12" Copilot+ PC is a powerhouse that redefines versatility and performance. Whether you need a tablet for creativity or a laptop for productivity, this device seamlessly transitions between both, adapting to your workflow effortlessly. I think it is the best of both worlds especially if you do not need a on of computing power. Its 12" PixelSense Flow touchscreen delivers an immersive viewing experience with brilliant image quality, making everything from streaming to design work look stunning. And with up to 16 hours of battery life, it keeps up with your day without needing constant recharges. One thing that I wish it came with is a charging block, it only comes with an USB-C cord. What truly sets this device apart is its AI-enhanced capabilities powered by the Snapdragon X Plus processor and Hexagon NPU. From Recall, which lets you search across time to find content, to Live Captions for instant language understanding, Surface Pro is designed to boost efficiency and streamline tasks. Creatives will love the ability to express themselves with touch, voice, and the Surface Slim Pen, while professionals will appreciate the Surface Pro 12" Keyboard, which turns it into a full-fledged Windows laptop with an ultra-responsive typing experience. The pen is a great touch and I found myself using more than anticipated. The thoughtful design and color options (Violet, Ocean, and Platinum) allow users to personalize their device, while features like two USB-C 3.2 ports ensure fast data transfers and easy charging on the go. Plus, the iconic 165-degree fluid kickstand adds even more versatility for any setup. Security is also top-notch, thanks to Windows Hello facial recognition, eliminating the need for passwords while keeping your device safe. Whether you’re looking for a device that enhances creativity, productivity, or AI-powered efficiency, the Surface Pro 12" Copilot+ PC is a game-changer. Highly recommended!

Years and years ago I got the original Microsoft Surface tablet back when it was super locked down, and while I liked it, I didn't absolutely love it. The available applications were limited and so it's usage was very limited to me. While I did use it to stream videos, or watch movies or the like that was about all it was good for. So I was a little bummed with my purchase after a while. However, the new Surface and Surface Pros are amazing. I work from home and have a work laptop that I have constantly on and hooked up, however, when I travel I was having to disconnect everything, take my mouse, take my keyboard, etc. with me. It was kind of a royal pain the rear. Not anymore with this Surface Pro! It makes being able to go to the camper with my family, or go visit family out of state a breeze! I have taken it with me to the camper this past weekend and it was just like working from home but on a little bit smaller screen. Fit & Finish This Surface Pro is sleek looking, and I love how premium it feels. It has a nice weight to it without being too heavy. The included kickstand is great as well. I can set it up on the counter, do what I need to do for work, then put it sleep and put it back in my back. It went from me hating dragging around my work laptop, or having to fumble through using my phone to work, to now using this which is seamless and smooth. I love it! Rating: 5/5 Work Usage: As I hit on above, the every day usage of this is great, it packs the power of a full sized laptop into a tablet form factor. On top of that I am not limited to only a few apps, I can install whatever I want and need on here. Sure, it won't be playing Doom or the like but that's not what this is for. My work productivity on the weekends went from it taking me 15 minutes to do a simple task on my phone to being able to do it in less than 10 minutes on the Surface Pro. Rating: 5/5 Creativity Usage: I was playing with the included pen & was using Paint to do some drawing, especially with the CoPilot AI. While it wasn't getting 100% what I wanted to do, it did a decent job of taking my words and creating an image. The CoPilot AI isn't fully there yet, but I think it could be. It was a lot of fun to play with & even my kids have gotten a kick out of playing around with it; and they are a lot more creative than I could ever dream of being. Rating: 5/5 Media Playback This was able to stream YouTube & Plex content with no issues. Sure, it's not 4K but for this price point I wouldn't expect it to be! That said, it had no issues with streaming content & it looked really nice. My family & I are extremely happy with being able to watch TV, or YouTube, or Plex/Emby while on the go. Rating: 5/5 Conclusion In closing, should you get this Surface Pro? I think if you are in the Windows ecosystem, and are in need of a tablet, that this would be a perfect solution for you. It isn't massive like a laptop, it is super mobile and lightweight to boot. Plus the included pen is nice to do handwriting to notes, or drawing/coloring, etc. I really enjoying playing around with the pen and taking notes during meetings even while I was at my main laptop. I think this would be a great addition to your tech lineup. Overall Rating: 20/20

The thinness and weight of the surface pro 12 make it a super easy every day carry device. It can easily fit in any backpack or carrying case without adding noticeable weight. The battery life so far has been incredible easily lasting 2-3 days with mixed usage. The fact that there’s no fan means that it’s likely not the greatest for any longer or more intense workloads but for the intended use case of this device it’s great because it means that it stays totally silent all the time. The copilot key can be helpful when needing an answer to a quick question. The addition of the “cocreator” feature in paint can be very helpful when needing some inspiration for a drawing. It can also be helpful when coming up with a concept of a project or something like that. The new magnetic tray for the pen on the back of the device is honestly genius, it holds very well even in a bag and that’s where it charges too. Overall I think it’s a great device for the price point it’s coming in at, a tablet that can do almost anything and doesn’t sacrifice its form factor to do so

Item was sold to me as "new" but turbed out to be "stolen" Item had to be returned for another "new" one & had to be set up at another location

Your rating request leaves needs improvement. I do not remember specifics. I am not happy with Best Buy. I feel I was ripped off. What I was shown in the display was not what I got

It stopped working as soon as the return warranty was over

I’ve been using the Surface Pro for the last week, and I’m fully satisfied with the entire experience. I work in broadcasting and my primary device is a powerful desktop setup for video editing. While this is great when I’m in my office, it can’t fill the need of a companion device - something I can take with me to meetings, off-sites, and to the coffee shop. If you’re in the same boat as me and need a “second” device to help you be more productive, I don’t know that you can find something better than the Surface Pro. The switch to an ARM processor was a fantastic move by Microsoft - the battery life is insane. While I don’t have the screen on all day and haven’t timed out how long it takes for the whole battery to drain, I’ve gone 2 entire days in between plugging it in twice this week. From my workflow, the processing power is plenty quick as well - no sluggishness whatsoever within Teams, Office 365, Edge or Chrome, or working with multiple windows open of our software to control other devices remotely. The speakers are impeccable - some of the best I’ve heard on a portable device - and the screen is gorgeous. Colors are vibrant, blacks are black, and it gets plenty bright enough to bring it outside in the sunlight. The only minor quibble I have with the Surface Pro is the placement of the USB-C ports - both are located on the right side, and it really would be best to have one on each side for more flexibility. Thankfully, it charges quickly and can be done overnight and you don’t really need to think about it during your work day. I’m very impressed, and I think this little machine is going to be my co-pilot for a long time to come.

Let me start off by saying that this is the best Windows tablet that’s ever been made. Period. It’s still not perfect, but I’m extremely happy to have an alternative to Android/iOS tablets. What I want out of a tablet is to have a media consumption device and a larger screen for more demanding games. The new Surface Pro 12” excels at media consumption. While it’s not an OLED display, LCDs have come a long way and this is an exceptional one. Microsoft never skimps on the display. The speakers have excellent depth, range, and volume. In combination with the built-in sturdy kickstand, this is an excellent around the house entertainment device. It also excels as a tablet by having exceptional battery life and being fanless. Despite this, it never feels throttled and I have yet to push it to its limits. Travel becomes more of a questionable situation. If you want to have shows and movies downloaded from streaming services, you have to make sure there is an app for that service available with the functionality that allows you to download offline media. This comes back to the main issue with the Surface Pro 12”, keeping it from becoming the best tablet on the market. This is a tablet device running desktop Windows. While Microsoft has done some work to help make it more usable as a touchscreen device, it’s still pretty clunky software wise. I would love it if Windows had a more tablet friendly version of its software that would engage when the keyboard is not connected (almost like the old Windows 8 tiles days). The other half of the Windows tablet issue is that they are putting in ARM processors in order to save battery life. ARM processors have come a long way and I am quite blown away by its performance. However, when trying to use it as a Windows computer, there are compatibility issues. Some Adobe creative products don’t have an ARM version and Adobe won’t let you install the non-ARM version and let Windows emulate it with a performance hit so you are just out of luck with some software. This device is really stuck between tablet and computer, but is solid at both. My last complaint is that there is no charger in the box. For a premium device that wants you to treat it like a laptop/tablet, it should come with a charger. Overall, this is an exceptional device and the first time that we have a viable Windows tablet. Especially if you’re primarily using this as an entertainment/browsing device. It’s my new travel and around-the-house go to device. Pros: Finally a Windows device that can be a tablet competitor Vibrant non-OLED display and great speakers make for an excellent media consumption device Tablet with a kickstand built-in is exactly what I need No fans means it’s exceptionally quiet Incredible battery life Cons: No charger in the box Windows is still not optimized for being a tablet The ARM processor still have some software compatibility issues Given a free month of Game Pass but can only stream games Crashed multiple times during initial setup Still a tad heavy compared to comparable devices Windows is incessant about getting you to use their products

Worked okay but the customer service while trying to return it made my whole experience a complete mess

I opened the very thin box and my brain said, “this isn’t a laptop, it’s a tablet”. I went through the setup process and the Microsoft Surface Pro referred to itself as a laptop. If it’s a laptop, then I can add software, not just apps. So, I installed my previously purchased Microsoft Office 2021. I was surprised but the Office Suite did in fact install. Installed in ten minutes. So far it works just like it should. That’s a woo hoo! Here’s a few more. I happened to be traveling right after receiving this beauty and at the airport I did not have to take my Suface Pro out of my bag to go through security. Fabulous. The Surface Pro can be used like a tablet (touch screen) making it very convenient. Awesome. The image is simply outstanding. Another win. Setup was very easy. I think I answered four questions. It did take about 2 hours to install all the updates during the setup process so plan for that. I accidentally hit the corner of the Surface Pro on the corner of my glass desk. Fortunately, it did not crack the screen, but it did dent the corner, darn it. Thus, the Surface Pro is very portable but not indestructible. Copilot created a lovely picture of a polar bear when I entered a message asking for one. Next, I used the microphone feature with Copilot and we had a lengthy conversation about dogs, rabbits etc. I was pleasantly surprised with the conversational interaction I was having with Copilot. I expect I’ll be asking more and typing less with the Surface Pro. With the accompanying keyboard and pen, the Surface Pro is definitely my new go-to laptop. Yes, it is a laptop!

This is my first experience with a Microsoft Surface Pro. The four star rating is because I don't personally like it as a tablet, however I would give it five stars for the PC functionality. Regarding the tablet use, I was hoping for more of a dedicated tablet with a screen of apps, however it is more of a touch friendly PC. If you are looking for that type of use, it is awesome, just not how I expected it to be. As far as the PC functionality, what an awesome product. I enjoy using this separate from my work computer to get personal tasks done that require more features than a smart phone. Great for viewing and editing documents in MS office, especially excel and word where phones lack. It is basically a fully functional laptop in a compact form. Startup and usage is fast and reliable and the sync with my other windows devices is efficient. We all know how windows works, so I won't bore you with details on that, however I want to highlight the quality of the surface pro. It feels premium, is definitely well built and will last, and has great battery life. I love the two USB-C ports and the fold out stand is metal just like the rest of the device. Really, this product is so nice to feel and use!!

Love the computer it’s amazing. Exceeds expectations

I love this computer so much. I’m used to apple products I have been adjusting to microsoft but the computer comes with many tutorials and it’s easy to use i love the 2-in-1 as well.

although the screen and keyboard is smaller than what I usually like this offer is excellent battery life excellent graphics and overall I am very satisfied

This Surface is amazing, so handy and easy to travel with! Absolutely love it!! If you’re considering it, just go for it!

Great for school, I love the onenote app and taking notes on the surface. I found that the stand is a bit awkward, and I prefer a laptop, as you really need a table to use the Surface Pro. But it’s great at what it’s meant for. The screen is very shiny so it does reflect a lot of light, so it’s hard to use in bright rooms or outdoors.

Pretty good laptop. Super fast. I prefer it with the keyboard vs not. Happy with my purchase

Excellent for work related to plans and architecture

I like it. Same good product as the original one I bought.