Customer Ratings & Reviews

Your rating request leaves needs improvement. I do not remember specifics. I am not happy with Best Buy. I feel I was ripped off. What I was shown in the display was not what I got

It stopped working as soon as the return warranty was over

Let me start off by saying that this is the best Windows tablet that’s ever been made. Period. It’s still not perfect, but I’m extremely happy to have an alternative to Android/iOS tablets. What I want out of a tablet is to have a media consumption device and a larger screen for more demanding games. The new Surface Pro 12” excels at media consumption. While it’s not an OLED display, LCDs have come a long way and this is an exceptional one. Microsoft never skimps on the display. The speakers have excellent depth, range, and volume. In combination with the built-in sturdy kickstand, this is an excellent around the house entertainment device. It also excels as a tablet by having exceptional battery life and being fanless. Despite this, it never feels throttled and I have yet to push it to its limits. Travel becomes more of a questionable situation. If you want to have shows and movies downloaded from streaming services, you have to make sure there is an app for that service available with the functionality that allows you to download offline media. This comes back to the main issue with the Surface Pro 12”, keeping it from becoming the best tablet on the market. This is a tablet device running desktop Windows. While Microsoft has done some work to help make it more usable as a touchscreen device, it’s still pretty clunky software wise. I would love it if Windows had a more tablet friendly version of its software that would engage when the keyboard is not connected (almost like the old Windows 8 tiles days). The other half of the Windows tablet issue is that they are putting in ARM processors in order to save battery life. ARM processors have come a long way and I am quite blown away by its performance. However, when trying to use it as a Windows computer, there are compatibility issues. Some Adobe creative products don’t have an ARM version and Adobe won’t let you install the non-ARM version and let Windows emulate it with a performance hit so you are just out of luck with some software. This device is really stuck between tablet and computer, but is solid at both. My last complaint is that there is no charger in the box. For a premium device that wants you to treat it like a laptop/tablet, it should come with a charger. Overall, this is an exceptional device and the first time that we have a viable Windows tablet. Especially if you’re primarily using this as an entertainment/browsing device. It’s my new travel and around-the-house go to device. Pros: Finally a Windows device that can be a tablet competitor Vibrant non-OLED display and great speakers make for an excellent media consumption device Tablet with a kickstand built-in is exactly what I need No fans means it’s exceptionally quiet Incredible battery life Cons: No charger in the box Windows is still not optimized for being a tablet The ARM processor still have some software compatibility issues Given a free month of Game Pass but can only stream games Crashed multiple times during initial setup Still a tad heavy compared to comparable devices Windows is incessant about getting you to use their products

I’ve been using the Surface Pro for the last week, and I’m fully satisfied with the entire experience. I work in broadcasting and my primary device is a powerful desktop setup for video editing. While this is great when I’m in my office, it can’t fill the need of a companion device - something I can take with me to meetings, off-sites, and to the coffee shop. If you’re in the same boat as me and need a “second” device to help you be more productive, I don’t know that you can find something better than the Surface Pro. The switch to an ARM processor was a fantastic move by Microsoft - the battery life is insane. While I don’t have the screen on all day and haven’t timed out how long it takes for the whole battery to drain, I’ve gone 2 entire days in between plugging it in twice this week. From my workflow, the processing power is plenty quick as well - no sluggishness whatsoever within Teams, Office 365, Edge or Chrome, or working with multiple windows open of our software to control other devices remotely. The speakers are impeccable - some of the best I’ve heard on a portable device - and the screen is gorgeous. Colors are vibrant, blacks are black, and it gets plenty bright enough to bring it outside in the sunlight. The only minor quibble I have with the Surface Pro is the placement of the USB-C ports - both are located on the right side, and it really would be best to have one on each side for more flexibility. Thankfully, it charges quickly and can be done overnight and you don’t really need to think about it during your work day. I’m very impressed, and I think this little machine is going to be my co-pilot for a long time to come.

Worked okay but the customer service while trying to return it made my whole experience a complete mess

I opened the very thin box and my brain said, “this isn’t a laptop, it’s a tablet”. I went through the setup process and the Microsoft Surface Pro referred to itself as a laptop. If it’s a laptop, then I can add software, not just apps. So, I installed my previously purchased Microsoft Office 2021. I was surprised but the Office Suite did in fact install. Installed in ten minutes. So far it works just like it should. That’s a woo hoo! Here’s a few more. I happened to be traveling right after receiving this beauty and at the airport I did not have to take my Suface Pro out of my bag to go through security. Fabulous. The Surface Pro can be used like a tablet (touch screen) making it very convenient. Awesome. The image is simply outstanding. Another win. Setup was very easy. I think I answered four questions. It did take about 2 hours to install all the updates during the setup process so plan for that. I accidentally hit the corner of the Surface Pro on the corner of my glass desk. Fortunately, it did not crack the screen, but it did dent the corner, darn it. Thus, the Surface Pro is very portable but not indestructible. Copilot created a lovely picture of a polar bear when I entered a message asking for one. Next, I used the microphone feature with Copilot and we had a lengthy conversation about dogs, rabbits etc. I was pleasantly surprised with the conversational interaction I was having with Copilot. I expect I’ll be asking more and typing less with the Surface Pro. With the accompanying keyboard and pen, the Surface Pro is definitely my new go-to laptop. Yes, it is a laptop!

This is my first experience with a Microsoft Surface Pro. The four star rating is because I don't personally like it as a tablet, however I would give it five stars for the PC functionality. Regarding the tablet use, I was hoping for more of a dedicated tablet with a screen of apps, however it is more of a touch friendly PC. If you are looking for that type of use, it is awesome, just not how I expected it to be. As far as the PC functionality, what an awesome product. I enjoy using this separate from my work computer to get personal tasks done that require more features than a smart phone. Great for viewing and editing documents in MS office, especially excel and word where phones lack. It is basically a fully functional laptop in a compact form. Startup and usage is fast and reliable and the sync with my other windows devices is efficient. We all know how windows works, so I won't bore you with details on that, however I want to highlight the quality of the surface pro. It feels premium, is definitely well built and will last, and has great battery life. I love the two USB-C ports and the fold out stand is metal just like the rest of the device. Really, this product is so nice to feel and use!!

Love the computer it’s amazing. Exceeds expectations

I love this computer so much. I’m used to apple products I have been adjusting to microsoft but the computer comes with many tutorials and it’s easy to use i love the 2-in-1 as well.

This Surface is amazing, so handy and easy to travel with! Absolutely love it!! If you’re considering it, just go for it!

although the screen and keyboard is smaller than what I usually like this offer is excellent battery life excellent graphics and overall I am very satisfied

Great for school, I love the onenote app and taking notes on the surface. I found that the stand is a bit awkward, and I prefer a laptop, as you really need a table to use the Surface Pro. But it’s great at what it’s meant for. The screen is very shiny so it does reflect a lot of light, so it’s hard to use in bright rooms or outdoors.

Pretty good laptop. Super fast. I prefer it with the keyboard vs not. Happy with my purchase

Excellent for work related to plans and architecture

I like it. Same good product as the original one I bought.

A very good product for tech heads and of a very good quality