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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 346 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the Surface Pro's portability, performance, and battery life, with users finding it lightweight and appreciating its fast processing speeds. The build quality and form factor also receive positive feedback, with users noting its quiet operation and effective heat dissipation. However, some customers feel the screen brightness could be improved and would like to see a better port selection, while others have concerns about app compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 346 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Surface pro 12”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact, quiet, and capable, the Surface Pro 12 is a polished entry‑level Copilot+ Windows 11 device ideal for students or professionals on the go. But its upgraded Pro 11 sibling often delivers better value and performance at the same price. Go for the Pro 12 if portability matters most—but if raw specs and accessory compatibility matter more, its slightly larger predecessor may be the smarter pick.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product the battery last thru my work shift. Quick and looks nice

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface is a great computer. It’s lightweight and very portable. This is my second one.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Surface Pro 12"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently, I bought this for my daughter for school. She loves it. It's lightweight, folds up nicely, and is the perfect size for her backpack.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great little tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had one of this first surface pro but this one is has put the older version to shame. So easy to setup and I love the way you can just login with your face. But this version is fast to use

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Surface Pro - Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer, strong processing power. Light and sleek as well.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Will buy again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for college students, makes it easier for my daughter to carry and do her college work on the go better then a laptop!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great performance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs exactly as expected. And it is available in multiple colors. Mine is a very fun Violet color

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Best Buy Employee

    Rated 5 out of 5 stars

    Works great!

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my kid headed to college. Easier to carry around than a gaming laptop. Purchaed the keyboard and pen combo and the kid loves it. Hand write notes ( think math equations ) or type things out in a different lexture setting. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Great option for work from home and travel.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for professional use. Great for home based business and light weight for travel. Only negative is that the software was set up for personal use. This caused several hours of resetting to factory default to get to the place where work or school account could be used. Other than this inconvenience, the Surface Pro is a great option.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Battery life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing screen clarity! Lightweight and battery is phenomenal

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good little machine so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love this computer. I like the size and battery life but I can't really comment on its durability yet. I hope it is durable because I bought it for busines travel.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Easy Surface Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before purchasing the pro, I owned mac but dislike the complexity of the apple ID and everything it entailed. The surface on the other hand has been so easy to manage and just get started with it no hassle and craze straight to work. Recommend

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    VIOLET ARE..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast super slim .. very handy would def recommended i like the magnetic pen attachments at the back .. Color is a yes yes for me ... Nice innovation Microsoft

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Microsoft surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new work computer I absolutely love it I use it daily fits in my purse it’s perfect

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this little surface!! So sleek and works very well. I switched from a gaming laptop and an iPad. This surface is much better than either of those devices. :)

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent Tablet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome!! My wife needed a new tablet with Windows 11. This Microsoft Surface Pro is perfect!!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great little machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Portable, versatile great little machine. Great for using as a tablet os as a full PC when connected to the monitor and mouse. This is exactly what I was looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Travel Companion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good - I bought this as my travel companion - so to speak- to have a much smaller option as I work while traveling, as well as provide me with a bit of a "tablet" while traveling for streaming shows and movies.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Beats an iPad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stellar laptop/tablet. Better than an iPad and more nimble than a Mac.

    No, I would not recommend this to a friend
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