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Customer Ratings & Reviews

Your price for this item is $671.99
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The comparable value price is $959.00

Customer reviews

Rating 4.7 out of 5 stars with 303 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers frequently mention the Surface Pro's ease of use, touchscreen functionality, and lightweight design as significant advantages. Its portability and decent battery life are also frequently praised. However, some users express concerns about the limited RAM in the base model. A few also find the kickstand design to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 303 reviews
  • Rated 4 out of 5 stars

    Works well - would like screen to hold itself up

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer itself is everything I expected. Just wish the screen would hold itself up without the stand.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    very poor battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this surface pro (5th gen) on September 11 2019. Not even a few weeks in i started noticing how many times I have to charge my laptop on a 5 ish hour school day. It is ridiculous to be getting 1 hour or an hour and a half on a full charge only doing light web browsing and online homework at 40% brightness and in power savings mode. I have switched to Microsoft edge to the same result. I called Microsoft and they are making it right for me by sending me a replacement since mine is still under warranty but word of advice. 15 days is all you have to return this item to best buy for your money. Otherwise you have to take it up with Microsoft which I can happily say helped me. I have yet to receive my new surface in the mail and I am crossing my fingers hoping to get a quality product this time.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Like a cromebook with more

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s picture quality is best I have seen. Keyboard is easy to use. Would recommend but get 8gb model

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I just bought this for my nephew.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I personally don’t know much about this Microsoft Surface Pro; my nephew asked me to buy it for him.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I bought it for my nephew.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know anything about this Microsoft Surface Pro; my nephew asked me to buy it for him.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for an incredibly good sale price so of course I love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer for my son who is going to college

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son who is beginning college this year. Works great so far

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was good buy. However returned it to get 8GB. Still learning all features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    very good but the best

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i would recomend spend more and buy the 8 GB surface it is the best one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surprised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using Macs for 10 yrs I was surprised at how much I liked this.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far, so good!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm liking it so far!!!! Haven't had it a long time but so far, so good!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good laptop that will handle anything needed for school work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seemed a little slow in the beginning,but im ysed to it now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop, it is amazing and easy to use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for me

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably ok for home use only but wasn't what I needed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    G8 laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value and a good pc. Very good specs, and great screen

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Trash but quality trash lol

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and fun to use but can’t connect to WiFi so I’m taking it back to the Microsoft store Within the 1st month, how inconvenient lol

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    Love my basic Surface Pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was concerned about getting the base model Surface Pro with the M3 instead of the I5and only 4GB of ram vs. 8GB. Been using it for a week heavily (in case it's not powerful enough, I can still return and upgrade) and I love it. For normal spreadsheets, surfing the web, and even Netflix, it's been great. If I did video editing or was a big gamer, I would have gotten more power. Since I don't, I don't need it. Love the hardware and what a deal!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dead after 1 year

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought last year on best buy and rn i try to update it and it’s not working at all. The latest update bricked my surface.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy Asus.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow to connect. Buffer every 3seconds,Picture not clear, pixelated. Regret buying. .

    No, I would not recommend this to a friend