Customer Ratings & Reviews

This modem works great. No problems and no down time.

Love it. Been a solid bro for those long fif seshes.

Kept losing internet and wifi motorola customer service is not the best when called can never speak to a rep it tells you.no.reps available and hangs up will never by motorola again the modem is in a box in.my garage

Works great, and most importantly we have no cable bill

Works as it should with my Comcast cable internet.

Overall pleased with this modem. Have had to restart a couple of times, but seems to have stabilized now.

No problems ... and it's feeding a new router, too

Got this to use with Xfinity. Setup was ok, had to call them to provision, but got it setup ok. Had horrible issue with speed and connectivity. Had to reboot at least 1x per day. Ended up returning for the Arris docsis 3.1 modem and had none of these issues. Could just be a defective modem, but wasn't taking a chance on a repeat with the same brand.

It worked, it's a modem. Don't know if there is really a whole lot to say about it.

Great cable modem, works as designed. Works with no issues with comcast internet. Love the design!

upgraded to this modem still having some buffering issues checking on my network connections.

We haven’t had any problems with it so far but very easy to set it up.

It's an unreliable router. Had to restart it several times a day to keep it connected.

Modem stopped working after about 3 months. Motorola replaced the modem with a new one of the same model but it took about 3 weeks. I had to open a claim with Motorola warranty and ship them the modem at my expense. After a verification process, they shipped me a new modem. But it's not easy going without internet for 3 weeks while the warranty process is sorted out and you get a new modem.

MY RING DOOR BELL KEEPS CUTTING OUT. WHEN I HAD THE COMCAST MODEM IT WORKED PERFECT

I purchased one of these modems on 11/6/21. It worked fine for three and a half months and then abruptly started dropping the connection to my router repeatedly, then it died altogether. Xfinity and Motorola confirmed that my modem was at fault. Right? So that 2 year warranty advertised on the box for the modem? Motorola honored it but also made me pay an extra $35 to receive a replacement modem and took their sweet time sending it out. It took about a week and a half for the new modem to arrive. Then I had to spend $18 to ship the defective modem back and also incur a $15 bank processing fee from Motorola, all because THEIR PRODUCT STOPPED WORKING WITHIN THREE MONTHS. Customer support was great to deal with but this warranty policy sucks. Motorola should not pass these expenses to the customer and make them pay even more for their modem when the product was defective. I will most likely not be purchasing another Motorola product.

We’re enjoying having faster internet speed and not losing connection.

Overall good experience so far. Good value for the price

Works great for Comcast, updated my DOCS 3.0 modem.

Ok. Setup could be easier and better manual would help