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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 562 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.5 out of 5 stars

  • Performance

    Rating 4.5 out of 5 stars

  • Setup

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are delighted by the MG8702 32x8 DOCSIS 3.1 Cable Modem + AC3200 Router's ease of use, performance, and setup. Many appreciate its wide coverage and range, enabling strong Wi-Fi throughout their homes. However, some customers found the price to be high and experienced occasional connectivity or signal strength issues. The size of the unit was also a point of concern for a few users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 562 reviews
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good router - Needs to include coax cord

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router works well so far. But for nearly $300 it would be nice if it included a coax cord.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    The new Modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the Internet is good now in my house is working and the signal cover all my home

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! It is easy setup to connect with my provider.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    No title

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router/modem combo works so fine. It was a liitle expensive bit its worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well through out our 2 story home. I would recommend this for large houses or a home with many kids with tablets.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    MOTOROLA ROUTER/MODEM

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Router/Modem - A little pricey but worth it - Would recommend this item to anyone replacing Xfinity Router/Modem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Run Great Job on SECOND Visit to the Store!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK, so the SECOND visit to the Best Buy store was a GREAT experience. The sales tech. immediately recognized that the FIRST salesperson to assist earlier in the day sold me the wrong device! Two hours online trying to debug with the cable provider.......anyways, it worked out OK but I'm still MAD AS A WET HEN for having to make two trips out to consult with an "expert" (second fellow WAS the expert, thanks G_D!!)

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    MUST BUY!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I can say is this thing is the bomb. We pay for between 1 and 150 download with this we are hitting 300 all day.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast and ready.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in one - easy as can be. I wonder why this is not standard equipment for internet self installations!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem/router.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely fast modem with powerfull wifi coverage. Took me literally 5 min to setting this up. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dependable for working at home.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had some initial issues with Xfinity not being able to set us up properly, but it was most likely to do with the old apartment we are renting. After some struggling and a full day of insisting we didn't need an Xfinity tech to come out to us for a fee, somehow it miraculously started working. Ever since then, works like a charm. I do multiple Zoom meetings a day, stream shows, and do machine learning and haven't had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Own your own

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace the one I was renting from Xfinity. Was easy to install and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem-Router

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the cost. Replaced a cheaper model. Blazing fast error free operation

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised, easy to set up. I like that it's a combo router and modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Home Motorola modem and router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem/router. It was easy to install and use.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    The Pharaoh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in hope it will be able to accommodate the 1.2GB internet from Comcast, but it did not work. The modem worked very well, but the wifi was flawed, I believe.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit is a little pricey, and has worked well so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the modem/router for close to a month now and so far so good. I had a netgear modem that just kept overheating. This Motorola modem is working fine and I’m pleased. The only bad thing was set up. It takes a few minutes for it to connect. Calling Motorola is useless because you are on hold forever. It’s best to have your ISP on the phone when setting up just in case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money Saver

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the way to go with Xfinity to save on rental fees on their modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has worked great so far! Has been better than the internet providers product!

    I would recommend this to a friend