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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 562 reviews

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Rating by feature

  • Connection Quality

    Rating 4.5 out of 5 stars

  • Performance

    Rating 4.5 out of 5 stars

  • Setup

    Rating 4.5 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are delighted by the MG8702 32x8 DOCSIS 3.1 Cable Modem + AC3200 Router's ease of use, performance, and setup. Many appreciate its wide coverage and range, enabling strong Wi-Fi throughout their homes. However, some customers found the price to be high and experienced occasional connectivity or signal strength issues. The size of the unit was also a point of concern for a few users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 562 reviews
  • Rated 5 out of 5 stars

    Excellent device!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent connectivity right out of the box (after setup with the ISP, of course).

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Wonderful modem/router device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always wanted a modem/router device for many years until in September I needed a modem for the apartment. I have an old router (a different brand) and doesn't update its security that much so I bought this product and I love it very much. It's fast and its blinking lights indicting you're online. When not online, it stops blinking. I'm very happy with my purchase and Motorola.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Motorola Modem/Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was easy to set up and has proven reliable over the time I’ve had it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Modem/router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up. Its super fast! I liked the two band 2.5 and 5 gig.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Ease of use

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up on Xfinity. Has been working well. WiFi covers 4400 sq ft home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    modem router combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, very pleased. Staff was helpful and friendly. Will buy there again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding equipment

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my house and a very good upgrade from my previous modem/router

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good budget option

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    App is good. Connection is good Overall no complaints

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don't Purchase regardless of Store recommendations

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a Motorola router in 2019, which still works. We replaced it 2022 simply on recommendation at the store to provide more speed. Exactly 1 yr 3 mos, the wifi no longer works. the manufacturer warranty is only for 1 yr, and Best buy is 15 days. Completely unaware of that. The only way to replace is to purchase another. I accessed the chat, and the agent stated "the store team will help you with replacement for you". This router was just shy of $300, and they want me to purchase another one. Unbelievable. The one I bought was probably refurbished to begin with. I have purchased a ton of products from Best Buy over the years, including at least 7 TV's. So Disappointed

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Greater speeds with latest technology(Docsis 3.1)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great combination of Docsis 3.1(latest technology) with AC3200 faster speed router but lacking of latest technology in wifi which is Wifi6 although it gets greater speeds with its 5Ghz connection feel it serves the purpose. Very good option if you want to take advantage of high cable speed plans with cox

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    superfast

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great functionality, easy to use and has a great speed for our internet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything it promised! I couldn’t be more satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great Router!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this router to increase our internet speed. Works great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great item

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great addition to any internet service on the market.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MODEM

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good excellent amazing product.. definitely recommend to anyone in an affordable price

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and instant setup.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced a failing cable modem and separate router with this one Motorola device. We were prepared to do a lot of configuration work to get it working so we could all get back on the Net. Not so! We were super pleased that as soon as the AC3200 full booted, all of our devices were back on the Net, AND, it's so much faster than our old box.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Must Have for The Modern Streamer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speeds and range. Definitely recommend for a gamer and streamer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Workhorse

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed an update modem/router combo and this was perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Complaints

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it works very well! Worth it for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Motorola for the win

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prior to purchasing a Motorola modem/router I owned two Netgear products within a couple of years. The Netgear was troublesome and difficult to set up. I have always owned Motorola cell phones without any problems whatsoever. The Motorola modem / router is super easy to set up and the signal is strong throughout the house. I would purchase again.

    I would recommend this to a friend