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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1864 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.5 out of 5 stars

  • Setup

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are delighted by the MT7711 modem and router's ease of use and setup, praising its simple installation and excellent performance. Many appreciate the strong signal and wide range, along with its compatibility and reasonable price. The modem itself is frequently highlighted as a key strength of the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,864 reviews
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Gateway

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with XFINITY. Sure beats the rental fees charged by Comcast. Easy set up but the situation with Comcast was difficult. Took several half hour or so.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surprising wireless reach!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After going through hell with trying to get netgear to work, I decided to give this a shot. I was surprised that the wireless reach was strong enough to cover my three floor home without a need to worry about any additional router and yes, it worked well with comcast internet without any problem. Pretty much plug and play. The built-in router feature is a huge cost savings. I am very happy with this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xfinity subscriber

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly easy to install and get it connected to Comcast. Interesting to note though that when I had it transmit on the 5g band the signal through out the house was fair but when on the 2.4g it was good.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Retiree

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After I set it up everything works great! Now I'm saving $14.00, off my cable bill each month, instead of paying that amount to rent one. These cable companies keep making increases on your cable bill.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Router/Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my Comcast modem, as I was being charged about fifteen dollars per month fee, this is an excellent replacement and supports the high speed internet, land line telephone, streaming and cable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router works well, the range on it is very good, sometimes one of my laptops doesn't connect (but I suspect its the laptop issue). All other devices connect easily, including devices such as my water sprinkler control which is outside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install, works perfectly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to save on my cable bill so I decided to purchase this modem/router combo. It will pay for itself in a few months. It was easy to install with clear instructions and it booted up quickly. The only thing that I don’t like is that I can’t change the username and password. I have to use the ones that Motorola “assigned” me. Other than that, this is a compact, nice-looking modem/router. Recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was relatively easy to set up by my self, it did take a long time to activate but that could have honestly been my internet providers fault.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    better than comcast modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not tech savvy at all, but this modem was really easy to use. I had my wireless and phone up and running in 15 minutes. Looking forward to saying money off my Comcast bill-this will pay for itself in less than a year

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Well made

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very functional. Good TV cable reception, no problems (comcast). Same can be said for the comcast phone line, which handles a telecaption phone easily. The internet fast for family of 2 anyway, should handle more easily I imagine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Motorola Modem Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product exactly as described. I have Xfinity internet and it was easy to set up and I have not had any problems at all. Would highly recommend to anyone who does not want to pay for renting modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent choice for Comcast internet & voice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product delivers exceptional performance over the Comcast rental unit. It can stream movies, handle video games, multiple laptops and i-phones all at once, all while handling multiple Google wireless devices.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great modem/router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for a month now and have had no problems. Installation was easy as was the conversion from my ISP modem to my personal modem. Both Motorola and Xfinity had helpful support. Voice function works fine also.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this a few hours ago, came home and setup was very easy Had internet right away I now have internet in parts of my house I never had before Fingers crossed it stays this was Very satisfied so far

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    4.5 Stars?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably could be a "5" - easy set up out of the box. Only issue is slow recognition with Xfinity/Comcast, still with visibility issues after a couple of weeks. Likely a Comcast issue, not the router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect replacement for rented Xfinity equipment!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally took action to lower our Comcast monthly bill by owning a key piece of internet and voice hardware. Read the reviews, selected this Motorola router/modem, ordered from Best Buy (great service and delivery!) and bravely unboxed it and pulled the plug on the old Xfinity box. Setup was straight forward and required no phone call to get it registered. The user interface is intuitive and easy to check connected devices, change passwords, make custom network changes. Have had it connected for one month with no network outages or required resets. Very satisfied with the decision to purchase this product.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great buy for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maximized my internet speed to match with my service provider. Everything is moving faster, I can now enjoy streaming movies and my son can enjoy playing his video games without slow dragging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect solution for modest broadband/voice plan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transitioned almost seamlessly from Xfinity rental modem/router. Do not follow simple set up card in box for connecting to your broadband provider. Use the app and check your providers site for info on connecting an approved modem. If you have a gig connection and no voice service, this is not the modem for you. I "limp by" with 350 mbps and this modem can go up to 600 mbps. So perfect fit for me since I still voice service and it provides the phone jacks. I have had it for one month and only needed to reset it once. That was the morning after I notified Xfinity that I had switched.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, easy set up & perfect alternative to monthly payments with local internet company! Pay ahead and delete monthly payments!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was incredibly easy, just follow the instructions and you are good to go. Only snag was on Comcast’s end activating the equipment...they are horrible, had nothing to do with this unit.

    I would recommend this to a friend