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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1864 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.5 out of 5 stars

  • Setup

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are delighted by the MT7711 modem and router's ease of use and setup, praising its simple installation and excellent performance. Many appreciate the strong signal and wide range, along with its compatibility and reasonable price. The modem itself is frequently highlighted as a key strength of the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,864 reviews
  • Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s doing its job! When we switched providers we got our own cable router modem instead of renting one. It handles our phones and streaming services with no issue. Best Buy was very helpful in choosing this model for our needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Modem Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually didn’t want a modem router combo, it is WAY better to get an ac3200 level router and a separate modem. You will be amazed at the speed and strength of doing two separate. However, we did a phone plan and needed the phone piece. Everything works well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem router

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this same modem 4 years ago and that one started going bad, Wi-Fi started constantly loosing connection. It’s a great modem/router so I bought the same one and I’m back up to speed and a rock steady connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Motorola replaces Arris

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old router failed off and on and was very frustrating. I love this new Motorola and it is dependable and works all of my internet, TV and voice attachments

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works perfect with xfinity internet,phone,and cable. My wifi is actually faster with this modem/router. You must call xfinity to switch over they have to register the serial number in order for it to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better Bandwidth. Worth the install.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to upgrade the internet when kids and parents were all home for school and work. The bandwidth on this is great to handle multiple devices: gaming systems, smart TVs, laptops, phones, and tablets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement for Xfinity Internet & Voice!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is a great replacement to get rid of your monthly lease. The phone line was a must for me, and it’s built in DDOS protection is great for gaming as well. Overall a solid product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Should Have Bought It Sooner!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so pleased with this router/modem. I no longer have a monthly rental and the product is working like a charm. It's a win-win and everyone who wants to save should get one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does its job, most of the time.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router was easy to set up. Speed is not as advertised, but I don't know if that is an issue with the modem or with Comcast's service. Also, I have noticed some connectivity issues. But again, I don't know if it's an issue with the modem, necessarily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem router review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product! Happy with performance. No issues so far works great! I had to call Xfinity but after it was setup is just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth buying.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this along with Eero 6 mesh system. All works perfect together. Fast and consistent wifi throughout house and exterior. And bonus is not paying Xfinity modem fees each month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As advertised

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced the Xfinity X-FI modem with this one. It has better wi-FI range and was easy to install. The only hassle was 30 minutes with Comcast to register it and get the phone working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace xfinity router/modem. Saving 14 dollars plus fees! a month Works just as well as the xfinity. will pay for itself. This model also has phone capability which is great for people that have a landlines.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the trick. Stop renting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup although theoretically easy took at least an hour. It will drive you to register with xfinity as part of the process. Things did not seem to work at first but ultimately phone internet and tv activated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Break Free From the Rental Fee

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't you just hate the Comcast monthly rental fee for their moden. Since they upgraded their mode to the voice activated X1, there was no alternative until now. Works great. Can't tell any difference in reception.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well. Easy to set up

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works well. Has more than I need (like voice) but was a good price. Had to hard-wire my laptop because it seemed like the wifi was spotty - but my TV rarely seems to stall while streaming

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent router, speed is meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was real excited to try my own router and stop paying rental fees to big cable. Was very easy to install and activate. In the end the speed was not as fast as the xfinity router I had. Ran the WiFi speed test several times but it was about half or less as fast. Was disappointed, because in order to achieve the speed desired I would have to purchase several higher end components totaling at least $500. I ended up returning this and going back to Comcast to get their xFi router.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with my purchase!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace the leased modem from Comcast and it really is a better unit as it is stronger and I get better wifi coverage plus it has the jacks for the "home phone".

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to avoid the rental charges of the Xfinity modem and this is actually better than i thought it would be because of the extra ethernet ports that the Xfinity model didn't have and since i have voice service, this makes it worth while!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Motorola Modem, Router w/ Voice - Thumbs Up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only been connected for a month, so far so good. Internet, cable and phone seem to be working fine. Concerned if cable company starts changing their system settings with 5G on the horizon.

    I would recommend this to a friend