4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 1864 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.5 out of 5 stars

  • Setup

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
92%would recommend to a friend

Customers are saying

Customers are delighted by the MT7711 modem and router's ease of use and setup, praising its simple installation and excellent performance. Many appreciate the strong signal and wide range, along with its compatibility and reasonable price. The modem itself is frequently highlighted as a key strength of the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 1,864 reviews
  • Rated 5 out of 5 stars

    This was made for Comcast!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's made for Comcast. It's designed from Motorola.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item fits what it was needed for my internet needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade from old modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster and better singal to wifi. Easy to set up .

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Modem disappointment

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this on the advice of Trumbull staff (Optimum is the major service provider in this area), only to find out it will NOT work with Optimum Voice, after having online support and in-person support from Optimum try to address the problem. It takes time to get a home service call. Now my 30 days has expired. I contacted Motorola support and they said I'm out of luck. So I have an expensive device that doesn't serve all of my needs. I rely on the in-store expertise to point me in the right direction. Definitely didn't work out in this case.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    No problem working great

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problem so far .................................

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Was told by Comcast worker this was good unit.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comcast worker hooked it up. Best Buy worker recommended it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with purchase.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice, more than we needed. Happy so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Motorola modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a great price. Very easy to insta

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is a very good product for its services.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to install

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaces rental unit from cable companies at a competitive price

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Modem speed is not great.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem speed is not great, when ever we contact motorola customer care, no response.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great so far

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet is somewhat slow for some reason not sure why

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    better than paying Xfinity monthly for modem renta

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Converting to new modem not difficult. Xfinity had to come to the house to check & finalize the hook-up & check all connections because there are times when there is a two sec. pause in trans-mission of tv programming.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn’t run 1gig Xfinity internet

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to run 1gig xfinity internet, but download speed is only 200 mbps. According to Xfinity tech support, I need a DOCSIS 3.1 to better use their 1gig internet speed. Going to return.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Good

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good. Just doing this review for some bonus points.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It saves me money, from the cable company!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's pretty good, and thank-you!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to configure with my VOIP service. Eventually got it working but it took 4-5 attempts..Needs to be reset once a week it seems. I need to keep a small fan blowing on it to keep it cool.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your money

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was impossible to connect with Xfinity. Was on the phone with Xfinity for over 30 minutes and they couldn’t connect it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good depending on the weather.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s fast on some days and others not so good. Not sure what or why but when I do a speed test that always comes back good. I’m thinking maybe its all the xfinity cell phone users jamming up my signal. Xfinity with their games on my dime.

    No, I would not recommend this to a friend