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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1864 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.5 out of 5 stars

  • Setup

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are delighted by the MT7711 modem and router's ease of use and setup, praising its simple installation and excellent performance. Many appreciate the strong signal and wide range, along with its compatibility and reasonable price. The modem itself is frequently highlighted as a key strength of the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 1,864 reviews
  • Rated 1 out of 5 stars

    Not great at all

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Will never by another had it for about 2 days had to return it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I want to return this modem.

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    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not a good modem. Stop work in less than 6 months.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    I'd buy it again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Easy set up. Product does as advertised

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wifi router and xfinity phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a new router since we needed a land line. We saw this and thought ok let's try it. So I got it in store. It worked well for about 2 1/2 years and then it started to not connect to devices and the web pages too too long. So called the manufacturer and they ran me through somethings and they said it was bad. Thanks goodness I bought the service plan.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great buy!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No question about it, definitely compatible with Xfinity…also get better speed than with X1 router. Furthermore, save $13-15/month on cable bill if anyone is interested for rental of Xfinity product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid and purchased at a good price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this for a few weeks now and seems to be working great. Range is good all over house.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works as adverized

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this from Best Buy. Item was shipped free overnight. Hooked up the modem with phone and with wired connection to my desktop and plugged it in. Opened web browser and it took me directly to Comcast screen. Signed in and everything worked as it should including the land line. Called Comcast just to make sure and found that the Modem was already registered. No adjustments need to be made on my end. Turned my Comcast equipment in at the store and my day was done. I also used the Motorola configuration manager to set up my wifi name and password which was easy. Also I did a Comcast speed test both wireless and wired and the speed was better than Comcast equipment. Good product. Fast delivery from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product super easy set up. All the lights are on the front. Fast and working router.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 4 out of 5 stars

    Cheaper in the long run

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not as simple to install as it says. Still having problems with it kicking off line. The WiFi is good when working.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Motorola MT7711

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you currently rent the Comcast gateway and would like to save $14.00 a month on your cable bill, this one is compatible with Comcast. Easy to set-up and gives me higher upload and download speeds then the unit I replaced. Very satisfied with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Wonderful!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no issues setting it up, and it worked for my internet Xfinity in place of renting one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Good for what it does. It works as advertised, It's great! Its a router it does the job.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Bob

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, follow the app. I had to choose this model do to phone hook up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saving me money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was paying a monthly rental fee to a cable company to rent a modem. I replaced that modem with the modem purchased at Best Buy. I am saving $15 per month on my cable bill with no noticeable degradation in connection speed or quality of connection. I have 3 tv’s 2 phones and 3 tablets connected. The modem will eventually pay for itself.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and furious

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem is fast and consistent! Easy to connect to wireless!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wifi router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and fast router will defenitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent working, nice performance, good looking,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and set up with Xfinity tech help.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A bit annoying

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smartly designed with a small footprint and a great colored display is appreciated. However, we have had more than a few connectivity troubles, which sour our rating earning this Xfinity-approved modem a 4-star rating.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Modem problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were having streaming problems and tech people told us it could be the modem. We took a chance and a the recommended model by our salesman, went home and in 15 minutes the problem disappeared.

    I would recommend this to a friend