Customer Ratings & Reviews
- Model:
- CM500-100NAS
- |
- SKU:
- 6794125
Customer reviews
Rating 4.6 out of 5 stars with 3442 reviews
(3,442 customer reviews)Rating by feature
- Connection Quality4.5
Rating 4.5 out of 5 stars
- Performance4.5
Rating 4.5 out of 5 stars
- Setup4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the ease of use, reliable performance, and attractive price of the 16 x 4 DOCSIS 3.0 Cable Modem. Many appreciate the straightforward setup and compatibility with various internet service providers. While some users noted that the device can get warm during operation and the indicator lights could be improved, the positive feedback on performance and ease of use outweighs these minor concerns. Overall, the modem is viewed favorably for its functionality and value.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Overheats
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really poor design. Solid with two small vents that dont allow proper airflow. Even sitting on top of a small fan it gets hot enough that it stops working. Will be returning.
No, I would not recommend this to a friend- Pros mentioned:Speed
Rated 1 out of 5 stars
Over heated w/HAWK-ROUTER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HawkRouter over heated it used Arris instead all good
No, I would not recommend this to a friend Rated 1 out of 5 stars
Stopped working after just a few months. 0/10
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after just a few months. Upload speed is almost down to 0 most of the time now. Download speed is half of what I pay my internet provider for. Can't even get my money back. Would not recommend wasting your money on this product.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Sabrina,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000061156/How-can-I-troubleshoot-my-cable-modem
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 2 out of 5 stars
pretty garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.get an ac1900 for good quality stuff cool thanks bye
No, I would not recommend this to a friendRated 2 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still pricy on black fRiday deal. Haven't used much though for concrete feedback
No, I would not recommend this to a friendRated 2 out of 5 stars
Does not work with Apple Airport Time Capsule
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to sync this modem with an Apple Airport wireless router and did not work.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this router due to slow speeds and negative reviews
I would recommend this to a friendRated 1 out of 5 stars
don't waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst thing I have bought so far. I spent 4 hours on the phone with Netgear Tech support because it was not working and they could not get it to work. I returned it the same day. I will never buy Netgear products again.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Tydanes,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you
Rated 2 out of 5 stars
Basic modem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Basic and bland. Not sure it works great with my router. Not great.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t reach full speeds I was paying for even though they were within it’s provided range. Also had bad connectivity. Long story short, I have to spend twice as much not even a year later bc it was so bad I couldn’t use it for basic functions
No, I would not recommend this to a friendRated 3 out of 5 stars
Not that great… in any department
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from someone who is tech savvy, this was an absolute pain to set up. Didn’t really deliver the speeds we needed so returned it ASAP. doesn't stand up right because the plastic is so light and cheap.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi sandra,
We're sorry to hear that you had problems with your CM500 and have already returned it. If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
It’s not what I asked for I needed a router/modem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not what I asked for I needed a router/modem sorry
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not work for me...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, but Internet kept cutting out after purchasing this. Ended up returning it. Small thing that I didn’t like were the low levels of light emanating from the signals. Sometimes I couldn’t tell if all the lights were on if there was a problem.
No, I would not recommend this to a friendRated 1 out of 5 stars
If I have to
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Figured out that basically Comcast/xfinity can use this device to limit what and how many streaming devices you can use. Just beware that you can't just plug in your wifi or streaming devices and be good to go.
No, I would not recommend this to a friendRated 1 out of 5 stars
Stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it thinking getting a good deal but within less then a month the modem started acting up and randomly stop up streaming. Had Internet provider check my connections and everything near perfect on their end. Definitely taking back and getting a different brand or model
No, I would not recommend this to a friendRated 1 out of 5 stars
Too complicated
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The router keeps getting disconnected from wifi, even after repeated reinstalls. Finally got fed up and returned it.
I would recommend this to a friendRated 3 out of 5 stars
Works really good off a box
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device only last me about 7 month，then start over heat then disconnect my internet，it will connect back in after cools off a littlebit.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi JimmyW,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you:https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
No built-in Wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi is not built in. It did not work for my needs. I do not have an interest in having my modem and wireless router separated as two devices. I prefer them as one compact unit. I returned it the same day and bought a different unit.
No, I would not recommend this to a friendRated 1 out of 5 stars
No Comcast compatible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a basic call Comcast say I have my own modem and they activate it to my account. 3 days later and a total of 3 hours on the phone with tech support. I just returned it and had them reactivate my old leased Comcast modem.
No, I would not recommend this to a friendRated 1 out of 5 stars
bad modem
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This modem just sucks!!! I even had Spectrum come in to help me out too and it still didn't work. It was not receiving internet and wifi so don't buy unless you want to give it a try
No, I would not recommend this to a friend