Customer Ratings & Reviews
- Model:
- CM500-100NAS
- |
- SKU:
- 6794125
Customer reviews
Rating 4.6 out of 5 stars with 3442 reviews
(3,442 customer reviews)Rating by feature
- Connection Quality4.5
Rating 4.5 out of 5 stars
- Performance4.5
Rating 4.5 out of 5 stars
- Setup4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the ease of use, reliable performance, and attractive price of the 16 x 4 DOCSIS 3.0 Cable Modem. Many appreciate the straightforward setup and compatibility with various internet service providers. While some users noted that the device can get warm during operation and the indicator lights could be improved, the positive feedback on performance and ease of use outweighs these minor concerns. Overall, the modem is viewed favorably for its functionality and value.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Incorrect Service Providers listed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No longer works with spectrum as advertised. No idea of the quality of the product as I cannot use it.
No, I would not recommend this to a friendRated 1 out of 5 stars
It didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took this back. I was trying to eliminate the cost to lease my cable modem. After a number of attempts to activate this modem on TWC. It did not work.....trying a different modem. TWC confirmed this model was listed as compatible.
I would recommend this to a friendRated 1 out of 5 stars
Could not get the router working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item because I purchased it with a router and could not get the remote access application to work. NetGear support is terrible and it is only good for 90 days beyond that you have to pay. Stick with Linksys.
No, I would not recommend this to a friendRated 1 out of 5 stars
DO NOT BUY.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. The wifi would cut in and out, then modem completely stopped working. It has been in the same spot, unmoved since it was delivered and installed.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Anonymous,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Didnt connect to Apple Router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my new Xfinity service but once the technicians got everything connected, the Apple Router that I connected to this modem couldn't get any internet. Had to return it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great until it didn’t. Had it a little over 6 months and it worked fine until today when it just died. Will not turn on. Save yourself the money and headache and buy something else
No, I would not recommend this to a friendRated 1 out of 5 stars
Unknown
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this modem because it was on the approved list for time warner. I was never able to get it to connect. I returned it and purchased a Motorola modem. The cost was higher but connected on first try.
No, I would not recommend this to a friendRated 1 out of 5 stars
No password
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The manufactory packers the product and did not put a password in to make it work
No, I would not recommend this to a friendRated 1 out of 5 stars
Worked great while it lasted
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted from November 2017 to September 2019. I had to pull out my old modem out of my basement from 2005 that still works to replace this one for the time being.
No, I would not recommend this to a friendRated 1 out of 5 stars
BEWARE OF 1 PORT
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately there is only one ethernet cable input on the back of this. We needed 3 ports, to plug in PS4 and Eero too. Return.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi jfirneno,
Thank you for your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 3 out of 5 stars
Wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal for the cost. The only thing that I didn’t like is the fact that it wasn’t a Wi-Fi
No, I would not recommend this to a friendRated 1 out of 5 stars
Didnt sync had to return
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried connecting this to my internet and after having technicians come out they still could not get this to sync. Not sure if it was just this one...
No, I would not recommend this to a friendRated 3 out of 5 stars
Modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even close to what I thought I ordered. Thought it said WiFi but did not hopefully can still exchange
No, I would not recommend this to a friendRated 1 out of 5 stars
No WIFI
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This modem did not provide WIFI which is what I was looking for in the first place. The sales associate recommended it and that was not the case. I had to return the item.
No, I would not recommend this to a friendRated 3 out of 5 stars
Speed is just ok.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not impress as expected. its just okay with regards to speed
No, I would not recommend this to a friendRated 3 out of 5 stars
Ok for small space
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for 1000 sq ft apartment. Once I moved to a bigger place, the range was greatly decreased.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not compatible with my service provider. Was not easy to set up. I had to return it. I was very disappointed
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi CraigAsil,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you
Rated 1 out of 5 stars
not good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it stops working after 7 months, I don't recommend it
No, I would not recommend this to a friendRated 1 out of 5 stars
not the correct unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.cannot review this item because it was not compatible with spectrum/charter voice/cable/internet package. Double check with provider first.
No, I would not recommend this to a friendRated 1 out of 5 stars
This device proved defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device proved defective. It was returned to Best Buy for credit. This was then used to purchase an Arris. The Arris unit worked out well.
No, I would not recommend this to a friend