Customer Ratings & Reviews
- Model:
- CM500-100NAS
- |
- SKU:
- 6794125
Customer reviews
Rating 4.6 out of 5 stars with 3442 reviews
(3,442 customer reviews)Rating by feature
- Connection Quality4.5
Rating 4.5 out of 5 stars
- Performance4.5
Rating 4.5 out of 5 stars
- Setup4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the ease of use, reliable performance, and attractive price of the 16 x 4 DOCSIS 3.0 Cable Modem. Many appreciate the straightforward setup and compatibility with various internet service providers. While some users noted that the device can get warm during operation and the indicator lights could be improved, the positive feedback on performance and ease of use outweighs these minor concerns. Overall, the modem is viewed favorably for its functionality and value.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Okay for price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Build quality is poor. I don't know yet how connectivity is yet.
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi Zephyrus15User,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item is very poor. Brought one and to found out that the item was used and BB restock it and resold it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Modem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would not set up with my account, I tried calling my internet provider they could not help me, so I returned it.
No, I would not recommend this to a friendRated 3 out of 5 stars
Modem
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, had issues with this brand in past
I would recommend this to a friendRated 1 out of 5 stars
Lags or looses connection once or twice a day
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about 5 weeks, then started disconnecting, resetting for 2 to 3 minutes a couple times a day.
No, I would not recommend this to a friendRated 1 out of 5 stars
Much slower than the 2.0! Defective? Or just junk?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was noticeably slower than the 2.0 version it replaced! How can that be?!?! Do not buy this product!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
CRAP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OVERHEATS...................................................
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hello,
Thank you for your feedback. Please contact NETGEAR Support by going to support.Netgear.com and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
don’t buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend don’t buy However, this product is so bad that it deserves it.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Khan,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Modern
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My internet dropped all the time. I don’t recommend it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not play well with our subscribers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Need to have modem with more downside channels replaced with a different modem from your store
No, I would not recommend this to a friendRated 1 out of 5 stars
No
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what you want to weak buy more expensive modem.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t work for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was returned for a full refund that hasn’t posted yet
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After spending a day trying to install returned to store
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This modem seems to be good but did not work on Comcast internet service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad item in the store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not working item has been usuand never tested
No, I would not recommend this to a friendRated 1 out of 5 stars
so easy to set up and use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new net gear modem is great. It was inexpensive and very easy to set up.
I would recommend this to a friendRated 1 out of 5 stars
No Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for two weeks and then nothing but an intermittent signal.
No, I would not recommend this to a friend- Pros mentioned:Performance, Speed
Rated 5 out of 5 stars
Simple setup and super fast speed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have my old modem for a long long time and the speed has not been great. I recently upgraded to a new router and the speed is faster now. After doing some digging, I found out that I have an old DOCSIS 2.0 modem which limits the speed I can get from Comcast. The setup for the Netgear CM500 modem is easy. Just plug it in and follow the instruction on the Xfinity web interface to activate. The whole process is painless and take less than 15 minutes for the modem to be up an running. This modem works great with Xfinity. After the setup, I test the speed immediately to see if it is much faster. With my old modem, I get about 20MBps. With the CM500, I am getting close to 50MBps consistently. This is insanely fast. In my household, I have 4 computers, 3 Ipads, and a few iPhones. Many times, I will be downloading stuffs, streaming video online, surfing the web by multiple people. The performance is much more consistently with this new modem even with multiple heavy use connection. Overall, I am very happy with the reliable performance and increase in speed for this modem.
I would recommend this to a friend Rated 1 out of 5 stars
not sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we were told was compatible for comcast but it didnt work for us
No, I would not recommend this to a friendRated 1 out of 5 stars
It died after 6 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 6 months then it died. Not reliable
No, I would not recommend this to a friend