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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2103 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, consistent high speeds, and the painless setup process of this product. Users also frequently highlight the reliable connectivity and excellent signal strength throughout their homes. While the device is generally well-regarded for its design and ease of use, some users have noted minor concerns regarding port functionality, its tall size, and occasional heat buildup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 2,103 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Solved my intermittent Spectrum outages

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using one of these is much better than using the Spectrum-provided modem, which I found would go down and require rebooting on a regular basis. After swapping in this modem, no more such issues. Unfortunately, the control panel is straight out of 2005 and almost impossible to access unless you are a LAN nerd. It's also hell of expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Setup

    Rated 4 out of 5 stars

    Easy to set up

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wireless router was easy to set up and to provide access to added devices.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Easy to use and maintain

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and upgraded speed over out dated provider AIO

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Nice modem, a little pricey

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Easy setup and fast speed. We've got around 40 devices.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem for XFINITY.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cable modem. Upgraded from an old docsys 3.0. I now get close to 1GB download speeds with XFINITY. Pretty easy to set up. With XFINITY, you will want to make sure to have a cell phone or tablet or something else with its own internet connection so you can register the device to your account.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Not the greatest but not the worse so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I have mixed emotions on this modem so I'll go off of real world performance. My ISP is Sparklight and I pay for 1 gig of internet. I originally had the Arris Docsis 3.0 and wanted to upgrade to 3.1 to better handle my new speeds. I never had any drop issues with my Arris and I was getting in the mid 900s wired. Enter the Netgear annnnnnd there's no change. I added the Orbi mesh system and I'm getting the same speeds as I did with my Arris. The only difference, I've had 3 drops in 2 weeks when I never had a drop with my Arris in 2 years. I've only had to reboot everything once to get back on track but I guess time will tell how effective this system is. I REALLY want to love it but right now, it's nothing to write home about. It's hard to say "go out and buy it" at the time of this writing. So I'll leave that up to you and what ISP you have. I do average upper 900s (wired) and the upper 400s on my iPhone 11 Pro (wireless) so it's obviously not bad but the drop issues is what bugs me.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi PaRicoLife,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with connectivity your products. This resource should help you https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Rated 5 out of 5 stars

    This product is essentially plug and play.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my combi modem / router with two separate pieces of equipment. The Nighthawk 32 x 8 DOCSIS 3.1 is really more than I needed at the moment, however, it allows me to have flexibility with my un-anticipated future uses. This modem was very easy to set up and connect. I am not a tech savvy user and the staff at Best Buy really helped me with my purchase. Highly reccommend.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Lighting fast!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast modem. Easy to setup. With the proper router it works as a charm.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    future proof modem

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb modem, I noticed huge upgrade to my internet speeds

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is exactly what I needed, very reliable and faat

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 4 out of 5 stars

    Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and performs great too and no struggle to set it up.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Super fast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s a great modem. Setup was easy, and the iso app is great for every need.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Excellent speed and easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and compatible with spectrum. Excellent speed

    I would recommend this to a friend
  • Cons mentioned:
    Port functionality

    Rated 4 out of 5 stars

    Good cable modem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup once you realize that the 4 ethernet ports on the back are not independent, only one can be used to connect to the router. The rest are "expansion ports". The good part is that you need only one to connevt the router. The later does all the work. When netgesr add 4 ethernet ports, I will upgrade to 5 stars. It works fine with Xfinity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Gigabit modem. Unfortunately Comcast only willing to provide a single IP so if you want to use a wifi router to share network for 50+ other devices, you cant add other devices to the modem built in switch without enabling the modem to be the one which manages IPs.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this modem ! Easy setup and super fast ! Recommend highly

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to pair with my Orbi AC3000 router and I have noticed a ridiculous difference in terms of bandwidth and latency. Install was literally plug and play so it shouldn’t be intimidating for a novice. Highly recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Setup

    Rated 3 out of 5 stars

    Good Product, Not Great Start

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some issues to start, especially when being disconnected. Needed to get on the phone with NETGEAR for troubleshooting because nothing worked! If you don’t have a service contract the NETGEAR hotline won’t help you. Overall keeps the house connected and was easy to get hooked up.

    I would recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Markquitos,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000061156/How-can-I-troubleshoot-my-cable-modem

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Pros mentioned:
    Compatibility, Overall performance

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compatible with xfinity, so far everything is running good.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Moving on up,

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I got the unit in the house it was simple to swap connections and easy to just plug and play to my current router following directions, As I had an older model 2.0 you could immediately see the processes operating at the faster rate both information and entertainment.

    I would recommend this to a friend