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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2103 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, consistent high speeds, and the painless setup process of this product. Users also frequently highlight the reliable connectivity and excellent signal strength throughout their homes. While the device is generally well-regarded for its design and ease of use, some users have noted minor concerns regarding port functionality, its tall size, and occasional heat buildup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 2,103 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Night hawk.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My total tech guy came to the house! My total tech guy answered all of my questions! My total tech guy was on time and courteous! My total tech guy made recommendations and was very detailed in how the equipment would work for me in my home.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Replaced my arris 6190 with this. Works awesome.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my arris 6190 with this. Works awesome. Had the 6190 right at 1 year but wouldn't stay connected to Cox without multiple resets almost daily after only 9 months.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Get this when you're annoyed by xfinity

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has link aggregation which is cool, my router cant handle it but cool for the future. very fast and never has given me trouble. Got this modem in 2020 and it is still highend consumer stuff which makes the purchase feel even better,

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Works well.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace an identical unit which failed a little more than a year after I bought. Just after the warranty expired, of course. I bought a second identical unit because I was happy with the first one until it failed.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Upgraded to this modem after my 6yr old modem died

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One day my 6 yr old modem just died and stop working. Needed to get a new modem and so I chose this one based on prior reviews and the fact that this was one of the modems recommended by Xfinity. Very easy to set up and get me back online so I can WFH.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Netgear Moden

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using this Excellent Moden for a year! Is excellent fast and reach all rooms.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great! Ditch your provider’s generic one.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! We have used it with Linksys and eero routers and up to 1 gb internet plan. It’s been solid and a great investment instead of paying to lease one from your provider.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works really well, haven,t run into any problems even after moving from one house to another. keep in mind that it doesn't have built in wifi but I got a router to go with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent modem, highly recommended.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is excellent, has not gone down even once since I purchased it. Has 4 ports but realistically only one works since spectrum does not allow doubling up for Wi-Fi.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great cable modem if you have a router

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great cable modem for DOCSIS 3.1 (Comcast Xfinity in my case) if you don’t need a router (I have my own separate router). According to data I read online, it is preferable to have a separate modem & router instead of an all-in-one so that’s what I did. Working great so far!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem to replace a cable company rental. Setup was so easy. One call to the cable provider and it was up and running on the first try. Good stable connection, and at the speed I am paying for.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great cable modem to end cable company charges.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to stop relying on the Atlantic Broadband/Breezeline/Metrocast/Comcast hardware. Paired with a good mesh router and you're golden. I opted for nighthawk all around. I haven't had a complaint.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth the upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a 3-years old Arris modem for Xfinity. Thought it was good enough but never able to get the max speed allowed in my plan. Tried it with this modem...and WOW! 2x download and exceeded a little bit of the max speed paid for. Glad to make the switch! Luckily Best Buy had a sales as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    This is the way. 10/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, As advertised. Gives you greater control and ease of use, with increase in performance. Very easy set up, even for non tech savvy people.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Net gear is for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since net gear is the only product I’ve ever used it’s the go to for me. It’s never let me down so this is what I’ll stick with. Never had a problem with lagging or buffering has never been a problem it’s the best for me

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing modem for gamers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you want a hassle free purchase then best buy is the place. I got my order home delivered in less than 18 hours from time of purchase was originally told 3 days but it was a very welcome surprise. Great modem for gaming and handles a bunch of devices at the same time rather easily.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    She cranks, until the warranty expires...

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best bang for the money according to reviews. I had the previous model from 4 years prior. I purchased an extended 4 year warranty, and it quit 4 years & 4 months later. So didn't bother with the warranty this time.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Netgear Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previous purchase the Nighthawk AX6 WiFi Router i was very happy with Netgear . For an additional upgrade i purchase the Nighthawk Router . The reason for this purchase was i had a Norton Core, which as of 1/22 is going to be discontinued.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works as it should.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great with Optimum Cable. Replaced an older Nether device to take advantage of higher speeds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Threat for Cable Company Call Center Careers

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cable company cable modems kept me on the phone constantly with their call centers. Got this made the call to activate and ONE YEAR later and I have made ZERO CALLS to restore Gigabit Internet Service. Think about never having to call for Internet support again - one and done.

    I would recommend this to a friend