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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2101 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 2,101 reviews
  • Rated 5 out of 5 stars

    Cable fantastic

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed for my home. New orbit system needed this great modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a Motorola surfboard that was limited to 100 mbps. I pay for 400 mbps and get 480 mbps with this modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    gettt

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    beats renting out a isp modem. its runs cooler than isp modems and is reliable

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pricy for not being a router combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this guy by mistake as I was looking for the modem router combo versions. It worked pretty well for the day I had it but I would recommend just upgrading to the modem router combo version as I did.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Constant packet loss and progressively got worse.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got great speeds while it was working. It is future proof in case there is some sudden upgrade with your internet provider. I was using it on the Spectrum network for my 1 gig service and for some reason I had endless packet loss throughout my gaming sessions and throughout the day. I'd be skipping around in my games and the packet loss would last somewhere between 2-3 minutes per session of packet loss every 10-15 minutes. Speeds were over beyond what I expected, modem never disconnected, speeds were always accurate, but it progressively had worsening packet loss to where I had to can it and get another modem to see if that would solve my problem. When I got this modem there was a slim picking for Spectrums 1 gig service and I KNOW Netgear usually has great quality products. I went ahead and purchased an Arris S33 to try a brand I was familiar with in terms of modems and haven't had a single hitch. While I did love that the Netgear had excellent speeds, I was pretty disappointed that it didn't perform like I'd have liked. Hopefully, this was just a faulty unit because Netgear is usually good in terms of high-quality product.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Andrew,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Rated 5 out of 5 stars

    great buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good buy good price works great i would recommend to friends i will buy again over all i am very happy with this purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got tired of paying a rental. Decided to get separate modem and routers. Everything works great so far. Approx 3 months in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cable modem review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was simple and easy to set up and everything I needed came in the box

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Output

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I pay for a gigabit and that’s exactly what this device is able to deliver. Great product from Netgear, definitely worth the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The assistance and advise was great. Thank you for your help. The installation was simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid modem that was easy to setup. Paired with a new router, Im finally getting the bandwidth I was paying for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cable Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great cable modem. Provides excellent speed and was easy to setup. Increased my overall speed compared to my older modem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this hoping it would improve my ping, but my isp is the problem with that, not the products fault. It works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem to replace the one that I was renting from Xfinity. This one is faster and better quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Netgear nighthawk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got tired renting our modem through our cable supplier. This one really performs well and no more monthly rent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast pace internet in the home. Much better than relying on the equipment provided by my service provider

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to set up modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad modem hasnt have any major problem. Easy to reset with power button in back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install, lightning fast!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a simple call to our cable provider it was installed quickly. It more than doubled our internet speed. Great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Netgear

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome works like a beast way better than what you would get with a rental from you local cable company

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace my old one, had it shipped, works well. I'm not electronically savvy, was able to connect very easily

    I would recommend this to a friend