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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2103 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, consistent high speeds, and the painless setup process of this product. Users also frequently highlight the reliable connectivity and excellent signal strength throughout their homes. While the device is generally well-regarded for its design and ease of use, some users have noted minor concerns regarding port functionality, its tall size, and occasional heat buildup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 2,103 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this sk I could stop renting from Comcast. Its been working great for my home use. I would recommend to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Big Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. It's a huge upgrade from my old modem and has made a big difference. Thumbs up!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you have gig speed internet, you gotta have a gig speed modem

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good Router Great Price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speed and consistency. Paired with Xfinity’s 1 GBPS service I’m getting 700-800 MBPS downloads.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to help future proof my network. Noticed a faster connection with my older router.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance. Easy setup and use. Cox doesn't accept this for business account so beware.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just got my new modem to save monthly payment from comcast for my business and it works great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    As advertised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it says it will. Works as expected. Just had to reset it a few times to get it going.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup but if you using a Orbi router you will need to reboot modem and router after initial setup.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    A must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device has made my spectrum internet fast and I am able to get the actual speeds I pay for

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Paired with Nighthawk AC2300 Router and covers my whole 3,000 sqft home with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Would recommend

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Super easy to set up. Really increased the quality of our internet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    Horrendous Net Gear & Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently moved and ordered this router for Comcast's gigabit speed internet plan with expedited shipping to ensure I would have a solid internet connection for work. It arrived a few days late - yet I was still charged for expedited shipping. When it did arrive the MAC address was incorrect and did not align with Comcast's system. I called Netgear twice totaling 4+ hours, Comcast six times totaling 5+ hours, and Best Buy twice to replace the defective unit. Best Buy said they shipped a replacement out but it never arrived and I was charged $200 for it - impressively poor service. After pleading with Comcast they finally forced the MAC address through. I spent about two weeks working off my mobile hotspot, which was brutally slow for my line of work. Roughly 10 hours on the phone with support including hold time, $430 for a single modem that arrived late plus another (apparently) that never arrived, and two working weeks of long hours to make up for inefficiencies caused by my lack of proper internet connection - but fortunately I am getting 950Mb down, so yay? Absolutely would not recommend.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi LoyalBestBuyCustomer,

      We are sorry to hear about the difficult installation and service experience you had with this modem. We appreciate your feedback and we want you to know that your experience is important to us. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Rated 4 out of 5 stars

    Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Had to call net gear got clarification on ports in back of it but we are clear now.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I bought this item I have had no issues......

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Had Geek Squad Set it up for me.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Router/modem

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, easy to set up and use. Would defenitely recommend purchasing it. Great value.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy with it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to replace my rental from Midco. Works very well!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    nighthawk perfection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a good choice for our modem and internet booster.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem works great when Comcast wants it to. It works intermittently when high traffic is thrown at it through Comcast. This was my experience and I belive it is an IP problem but 3 stars because it could be a Netgear problem. Netgear customer support couldn't figure it out but once Comcast changed it to one of their modems magically it works fine.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi king091,

      Thank you for your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.