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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2101 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 2,101 reviews
  • Rated 1 out of 5 stars

    Horrendous Net Gear & Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently moved and ordered this router for Comcast's gigabit speed internet plan with expedited shipping to ensure I would have a solid internet connection for work. It arrived a few days late - yet I was still charged for expedited shipping. When it did arrive the MAC address was incorrect and did not align with Comcast's system. I called Netgear twice totaling 4+ hours, Comcast six times totaling 5+ hours, and Best Buy twice to replace the defective unit. Best Buy said they shipped a replacement out but it never arrived and I was charged $200 for it - impressively poor service. After pleading with Comcast they finally forced the MAC address through. I spent about two weeks working off my mobile hotspot, which was brutally slow for my line of work. Roughly 10 hours on the phone with support including hold time, $430 for a single modem that arrived late plus another (apparently) that never arrived, and two working weeks of long hours to make up for inefficiencies caused by my lack of proper internet connection - but fortunately I am getting 950Mb down, so yay? Absolutely would not recommend.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi LoyalBestBuyCustomer,

      We are sorry to hear about the difficult installation and service experience you had with this modem. We appreciate your feedback and we want you to know that your experience is important to us. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Rated 5 out of 5 stars

    Better than advertised

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new one when working from home became the norm and has not disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem revuew

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works and allows me not to pay 15.00 a month to comcast pays for it self within a year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Netgear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, no problems with product. Xxxzzzz

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router/modem

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, easy to set up and use. Would defenitely recommend purchasing it. Great value.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem works great when Comcast wants it to. It works intermittently when high traffic is thrown at it through Comcast. This was my experience and I belive it is an IP problem but 3 stars because it could be a Netgear problem. Netgear customer support couldn't figure it out but once Comcast changed it to one of their modems magically it works fine.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi king091,

      Thank you for your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.

  • Rated 5 out of 5 stars

    cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed to replace previous modem, so this worked perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cable Modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old modem was dropping out and reloading intermittently. A friend recommended this to be my replacement. It has solved all my problems. Super easy to setup and get online. I only run 500 meg internet but for the stability of this, it is well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is only set up for those who do not require a router combo. Easy to set up with Spectrum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love this modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to upgrade my modem and this baby did the trick!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Netgear 1100 Modem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Netgear 1100 Modem worked very well with my Orbi system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    modem

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wonderful item; this was a purchase for myself enjoying this item everyday . . . great addition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product with a simple setup. I was able to get this up and running in like 15 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nighthawk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need something good for gaming on 2 Xboxs. Especially needed it for kids schooling. No problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    modem works well with our Orbi system for internet access

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3.1 Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to work with a new mesh network. Working great so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy pea set to set up.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and reliable. If only my ISP would provide a reliable signal to this unit. Easy setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nightgear cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with this modem! It is everything I expected and more!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced the modem supplied by Suddenlink. Works great with Orbi router.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Modem

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should give it 5 stars because it works great but it’s price is way too much for the modem.

    I would recommend this to a friend