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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2103 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, consistent high speeds, and the painless setup process of this product. Users also frequently highlight the reliable connectivity and excellent signal strength throughout their homes. While the device is generally well-regarded for its design and ease of use, some users have noted minor concerns regarding port functionality, its tall size, and occasional heat buildup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 2,103 reviews
  • Rated 4 out of 5 stars

    It works

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a fine modem but literally no bells and whistles just modem so if you want routing make sure to get a router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Waiting to switch providers, have not used yet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am switching internet providers and have not used it yet. I don’t think I’ll have many complaints tho. I will update the review once I start using it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does not work with AT&T

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this so I could cut the cord, but unfortunately this does not work for AT&T cable. This checked all other boxes and had good reviews.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a lot faster than the previous model. It works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good one!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Best Buy sales person recommended this one to me. Wasn't the cheapest but surely a good one that would last me a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to stop renting a modem and this was the recommendation as we had a set of wifi routers. Doing great so far! No issues.

    I would recommend this to a friend
  • Cons mentioned:
    Port functionality

    Rated 2 out of 5 stars

    Deceptive description, unreliable performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The statement about the 4 Gigabit ports sounds like they can be used on the same network, they can not. So I paid extra for 3 ports I can't use without special router. Speed is unreliable. Incoming speed 30% higher than I am paying for yet this modem is often about 25% slower than am I paying for. Not much help from tech support either.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cable modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by my ISP inspector to improve consistent service-works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Netgear modem. Technical support was excellent in setting up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Puts out a great connection with fast speeds!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value Buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy rep recommended this product for my home system .I believe I got a great product at a very competitive price. Service was very good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally got this product online but when I went to pick it up in the store they had the higher unit on sale for the same price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Randomly disconnects

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has been in service for a little over a year. I have had no issues up until recently. It will disconnect and say it doesnt have internet. I reset it expecting it to reconnect and nothing changes. This is leading me to believe that the modem is going bad after only a year. I will more than likely not be buying another netgear product any more. And will be going with Motorola.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Powerfull Modem

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast. Multi band is a plus especybif you have devices using older technology. Has very long range. Can stream multiple 4k videos at once.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great ISP Gateway replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ideal replacement for your ISP gateway! Works very well in place of my Xfinity rental.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Noice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, nice throughput to the Orbi Wi-Fi router for 4 connected people and and a house full of IOT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to setup. However, Spectrum only uses a portion of its actual potential. I recommend using CAT 6a or CAT 7 cable; it's noticeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item I added this to a google nest system. It has a auto reset function if the internet drops

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best value purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bough this from Best buy and I am very happy with this product and I made a right choice buying netgear product

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    Stopped Working in Less Than a Year

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing died on me in less than a year with nothing being able to connect and their support was lackluster unfortunately. I wish I could just return it. Within the time I was using it, internet dropped so many times, slow speeds. Just awful. I blamed Cox for so long too, with countless chats and phone support from them... but it ended up being this :( Sorry Cox! Oddly enough, I replaced it with the Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem and everything seems to be much better. No drops since, speeds are what I was suppose to get and paying for. Just unfortunate I guess.

    No, I would not recommend this to a friend