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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2103 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, consistent high speeds, and the painless setup process of this product. Users also frequently highlight the reliable connectivity and excellent signal strength throughout their homes. While the device is generally well-regarded for its design and ease of use, some users have noted minor concerns regarding port functionality, its tall size, and occasional heat buildup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 2,103 reviews
  • Rated 5 out of 5 stars

    Worth the investment

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to get away from the monthly rental fee for the local provider. Dont regret it at all!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 3 out of 5 stars

    AM I THERE YET

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem but still need booster in the house For greater/ better connectivity.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too expensive and speed slow down after a day every time restarts.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    New modem for new cable standard

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new modem standard for Cox. It’s easy to install. Wished they had a WiFi/modem model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best as always been my favorite place for electric and appliances coupled with band names and quality products at great prices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful not to pay rental fee to the cable company anymore,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not a voice modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As described, unfortunately wife didnt read the description. Not voice capable, had to return.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 2 out of 5 stars

    More for business

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although fast, this product does not allow you to hook it up with another router. Spent a day trying to figure out why my DLink router could not connect, even after my computer did. Found out via a thread and from NetGear technical support that this modem is more for businesses with two lines. Buy another model if it’s for home use.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi QuinnS,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.

  • Rated 5 out of 5 stars

    Good for speeds!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a fast connection and need a docsis 3.1 modem, this is it! Better hope your provider can stay online without issues though!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    400$

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    400$!! 400$!! 400$!! 400$!! 400$!! 400$!! 400$!! 400$!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked. Hoping it would get me faster internet, but seems similar to my last modem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Network performance

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good networking good signal and running fast Wi-Fi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this router. We needed it to maximize our Wifi with Comcast.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Failed after two years

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem served us well for just under two years until it went into a continuous cycle of trying to reconnect to a signal. Did troubleshooting for weeks with Xfinity and finally ended up replacing the modem with a new one. Problem instantly solved, and of course this is out of warranty.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    3.1 DOCSIS IS A MUST GOING FORWARD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When combined with a WiFi 6 Router or mesh system, you will definitely tell the difference in your network overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Modem. Would purchase from best buy again!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good router

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is amazing for at home internet gaming. This really helps me outperform other plays with its low latency,

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Last for 10 months

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well until Around 9 months, i began to have problems to connect internet, connection was on and off frequently and happened every week. I contacted the service provider they diagnosed its boot files was update to dated, they helped me update everyday but it didn’t last for an hour. Lucky to have the protection plan and got this switched.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nighthawk Modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be an excellent router very good performance. Easy to set up and good security features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did it’s job fine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did well but I opted for the surfboard with 2.5gb port because this only has 1gb ports.

    I would recommend this to a friend