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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2103 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, consistent high speeds, and the painless setup process of this product. Users also frequently highlight the reliable connectivity and excellent signal strength throughout their homes. While the device is generally well-regarded for its design and ease of use, some users have noted minor concerns regarding port functionality, its tall size, and occasional heat buildup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 2,103 reviews
  • Rated 5 out of 5 stars

    Excellent modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better investment than renting one from your cable company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent little modem did it’s job great brand it does everything it needs to do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem but not able to handle my TV upgrade. Went from regular to 4kHD. It did its job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best in class

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product! Worth the money. Store shipped to my home for free in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, high quality cable modem. Recommend this modem for the best running internet!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Works, but needs daily power off/on

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just about everyday I am forced to power this modem off and then on again to get it to get fast response from Spectrum internet. When my internet responses becomes extremely slow, I power this modem off and then on and that fixes the problem everytime. I dump this modem and go back to my older cm500 which never had this problem. The whole purpose of me upgrading to the cm1200 modem was it was advertised as being faster and more reliable. That has not been my experience so far.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi LarryA,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your CM1200 needing to be reset daily. This troubleshooting resource for your device should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.

      If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 4 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem that will give you great WiFi signal throughout your house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't hesitate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't go wrong when choosing this modem. Has 3.1 DOCSIS so no need to upgrade anytime soon.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Netgear modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. I purchased the Netgear modem and Eeros 6 wireless system when I switched over to cabled internet. I couldn't be happier with the reliability and performance. Thanks Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best 3.1 Modem Under $200!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best modem in it's price range, and it pairs very well with a Nighthawk router!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really hard to have a really good connection with all this type of products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Faster than Xfinity Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade from leased Xfinity X1 modem. And have to pay $20 a month to lease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Faat

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem! No latency! Would recommend if you work from home or stream movies and music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is very happy that we buy this product for him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Netgear makes good products. Not only do I have their modem, but also a Netgear router.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Doesn't work for multiple devices

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Netgear had started giving connectivity issues, so I upgraded to this modem. I'm using Google Nest router and connectivity is very good and no speed or disconnection issues. However, I cannot connect another device to the modem. Basically all my wall ethernet ports are dead. I tried resetting it a few times and reached out to xfinity but no luck. Apparently there is an issue with Netgear modems when Nest routers are used. Expected a better product for $200

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi gmoturu,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.

      Thank you.

  • Rated 4 out of 5 stars

    Cable modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this product and the telephone sales person was super helpful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works fine. No issues.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get some buffering when streaming live TV but I have read that is the router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a little getting this set up but the probably was Xfinity, not the modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but I think something was wring with my internet provider

    I would recommend this to a friend