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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2103 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, consistent high speeds, and the painless setup process of this product. Users also frequently highlight the reliable connectivity and excellent signal strength throughout their homes. While the device is generally well-regarded for its design and ease of use, some users have noted minor concerns regarding port functionality, its tall size, and occasional heat buildup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 2,103 reviews
  • Rated 5 out of 5 stars

    Best Buy The Best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with my product and I am saving lots of money

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good internet service not to big or bulky and really like that it’s black

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gets the job done

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this because of our change in internet providers.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Buyer Beware

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model was certified to work with Comcast/Xfinity. Later it was updated on Netgear's website that it's only certified up to 800 Mbps. This will not work with gigabit+ Internet plans on Xfinity.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    jkhghfrewqw

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mkryjnetbhvrgcefxwdzqs yn htbgrevtryevrcxefzwdqs fhtnrsezqds

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product at a great price. Thank you again best buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need to upgrade my internet modem. I had a old netgear and I love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good internet connection good device to have I always have Netgear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product fast shipping competitive price. As advertised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can beat speed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade to what had for office studio production use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    Lasted six months

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem delivered great speeds and performed its job at a very comfortable temperature. Unfortunately, the modem lasted just over six months before it failed. It was connected to an uninterrupted power supply for power and had the incoming coax filtered through a power conditioner, I’m very confident this one is on the manufacturer. I’ve never had a problem with Netgear products before and am highly disappointed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s not the worst modem but every time you bump i

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not the worst modem but every time you bump it slightly it would drop an upstream channel or downstream channel until it was restarted. So ultimately I had to return it and I ended up buying a Motorola which I like very much.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Set was easy and internet connection is amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy we made this change! Wish we’d done it sooner!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not big enough for our home

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to purchase another item to work for our size of home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeping Up With Tech Change

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Increased my “up” time to 99.99% (so far). Love Netgear products!

    I would recommend this to a friend
  • Cons mentioned:
    Port functionality

    Rated 2 out of 5 stars

    Good Speed - extra ports

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why this modem has more than one Ethernet port, as it can only use one Ethernet port...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crashed 2 months after warranty

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the most part it worked good with some latency issues. The last 3 months it kept dropping and the last 2 weeks it wouldn't work for a day and then its fine but today it quit working all together. Tried resetting, using an old modem to see if it was the router, all the things etc. For the price I would absolutely not recommend.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi JasonT,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your CM1200. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.

      If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.

      Regards,
      NETGEAR Team

  • Rated 5 out of 5 stars

    Powerful, dependable, and adaptable.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not cheap, but the cost is worth what it can deliver.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for home WiFi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has good range for wi fi signals. Works good everywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lovely modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great modem for streaming lots of Netflixes.

    I would recommend this to a friend