Customer Ratings & Reviews

Product is worth buy and the price . Well spent dollars

NETGEAR - Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem - Black

Not super impressed with this or the company to be honest. It has not been working as promised and they tried to charge me extra for customer service.

PLEASE READ THE 1 STAR REVIEWS. If you'd like a night of frustration use the Nighthawk. I would rather be kicked in the bean bags. At the advice of my spectrum tech, I was replacing a 3.0 Netgear3700 with 2 ports at speeds that were fine. 220MBPS and 200 on the Deco Mesh Wireless. The Deco mesh wireless was set up 5 months ago, set up in about 5 minutes and powers the 3000sq ft house and outside flawlessly. Unless SPECTRUM starts with the "Intermittent" BS and tries to blame it on the modem router or whatever they want to call it. Easy enough to call spectrum and they need to transfer it. You plug deco in and the Verizon network connection and you get CRICKETS. Try to use Netgear Genie for an hour and then call for support. Of course you get patched into Thailand or philipines , get cut off cause your phone won't work and they LOVE to start a ticket. They will ask you the same questions 10-15 times, it is embarrassing. They want you to call deco and call verizon to get anything you plug into the unit. It is a piece of JUMK PERIOD. I would rather have my teeth kicked in. have a handover after 30 shots or get in a rollover car collision then go through this trouble. A COMPLETE waste of time and trouble. If you would like to shave your head and start a rock pile, go right ahead and try the wonderful nighthawk that got packaged up and sent right back after wasting 6 hours. The netgear 3700 works just great for 1/2 the price. In today's age the product and service is just plain PATHETIC. AVOID, Do NOT BUY, RUN LIKE RABBIT WITH THORN IN PAW.

Same issues as reported by many--the modem disconnects daily. Ran fine for nearly a year, then every day, in the morning hours it would go in to an error condition. I never bothered troubleshooting the error logs as reboot always restored. I did this every day, and just this week, I'm experiencing the same condition multiple times throughout the day. I've always had great success with Motorola modems and I have one coming to replace this waste of money. If it matters to anyone, I am on the Comcast network.

The model ran well for 4 months, then began having problems connecting to my service provider and the Netgear router I had connected. After having two technicians come out and checked my provider's wire and speed upto entering my house, tracing the problem to the modem or router. A call to Netgear was unsatisfactory. I replaced both and my speed and connectivity was never better.

Bought this modem to use with my spectrum 1gb internet connection, modem was able to get 1200mbps download speed but there is an known issues with port aggregation on this modem. after 24-48 hours the modem would drop speeds down to 20-30mbps until the modem was reset in which it would go back to full speed. not gonna keep having to reset the modem daily to keep my gig internet connection. will be returning this modem for a refund.

I’ve had this for 10 months and it just completely stopped working on me. Loses connection to the internet 4-5 times a day.

Needed to upgrade out internet speed, so we purchased this. So far it's been working great and no complaints.

The product is good but only one rear port is working at a time and the customer support is crap. So far I’ve gotten them to blame the cable company and that’s it. I won’t buy again for that very reason

Love the speed this modem, switched from an old Motorola and speed went up big time (Spectrum).

When connecting my Linksys Mesh router to it the other 3 Ethernet ports do not work. Called Netgear and they say the modem is not working properly but if I plug the router into any of the four ports it works. If I can only us one port, what is the point of buying this router?!?!?!

Worked well for only a short time and then it just stopped working. I always thought Netgear was a great product. I would not recommend this product.

This router is not worth the money. If you have a smart home setup then be careful. This router has problems allowing devices to communicate when on different bands. For example, all my smart home devices are on 2.4ghz connections but my phone connects to 5ghz. When the smart WiFi is activated the router will not allow devices to communicate with each other. I would have to disable the smart WiFi feature and always be connected to 2.4ghz to talk to my smart home devices. Pretty disappointed, linksys has better management of this feature.

Couldn't get any networks to operate properly from router to ADT and etc. Removed modem attached a different model and worked fine. I did follow instructions however I'm still not 100% sure it wasn't usee error.

I purchased this March 5th 2023 and it worked fine until November 2023 and it’s been freezing up or dropping internet connection on all devices in the house I found myself having to reset the modem like every hour and sometimes it would work and sometimes having to reset multiple times So I decided to purchase a different brand modem instead of another Netgear called my service provider to add the new modem and so far so good it’s a bummer to have to spend 228.00 for it to go out in 8 months. Probably just a bad unit but I probably will stay away from this brand.

It took quite a bit to get it working and even then I’m not sure if it’s working properly

I am sure this is a great product if it works for you. Unfortunately its very misleading both by netgear and spectrum. If you have the 1 gig service with Spectrum you CAN NOT use your own modem no matter what the box or website says. Due to that I will have to return this item.

Huge difference in performance. Highly recommend over Spectrum equipment

Excellent product at reasonable price. Download speed more than 1gb/s.