Customer Ratings & Reviews

I thought that this router would be great but I’m disappointed because it keeps lossing WiFi sometimes I lose WiFi totally

had to buy to bc first one broke in a month . pretty upsetting week without internet . second one works fine .

Internet keeps crashing down. Wifi and ethernet wont work togethor. If one works , the other will not work. I have the orbi wifi system along with this and it has been the most unreliable modem and router I have used. I've had better reliability from the ISP modem and router ... Netgear wants to charge me $140 to fix it even though they checked my router and said theres nothing wrong with it physically... but I will have to pay in order to get the software or whatever updated so I can use my ethernet and wifi at the same time. Just seems like a money grab to get you to pay an extra $140. Save your $$$$

Bought this cause i upgraded to my gigabit internet and this product was nothing but problems. I drove 1 hour just to pick it up and spent 6 hours on the phone with bestbuy, comcast and netgear and got no where. As for netgear customer service they told me turn the modem off and on apart from that nothing they can do just return it and buy another. Ive always had negative products with netgear. Never again!

Fast internet, but continually drops internet connection, and modem cannot be discovered by ISP which is COX. Have to manually reset. Will return to store.

Worth the premium price. Great reliability and performance!

Works perfectly for our needs and have to rent one any more!

Stay away from this modem! I am network professional with years of experience, so I understand this technology. Right from the start, the modem would disconnect every few days and needed to be manually rebooted. That was a hassle, but I did it anyway since the modem was expensive and this only happened once every three or four days. Then after 7 months, it was was dropping the connection to the ISP several times a day. I replaced it with an Aaris SB8200. Now my connection is rock solid. Better than it ever was with the Netgear. I called both Netgear and Best Buy, but no luck getting a replacement. Netgear wanted to do a hardware check over the internet. Anyone with any knowledge of cable modems would understand that putting the cable modem back online would require technical support from my ISP and would take considerable time and trouble. So I am out the $200 I paid for this device. Don't buy Netgear cable modems!

Works great for my comcast replacement. Would recommend.

So far so good, it hasn’t lost a signal or been glitchy.

Good router / modem but now it's out of date compared with you can get for a little more

Worked awesome for 2 months then stopped, Bestbuy was kind enough to accept this and got ARRIS - SURFboard SB8200 from them, this is cheaper and faster compared to Netgear's

Ive had this since May 2021 work just fine until about three weeks ago. Even over the summer i was getting 700 down and 20 to 25 for up. But now i cant even get close to that, at the time i had 4 hard connection hooked up and 5 wifi. Now evening going through suddenlink support and 60 dollars later, im still having the same issues. Im down to just hooking one thing to the internet it times out, even then when it doesn't i get between 250 and 83 mb for download speed and 30 to 45 mb upload speed. I have reset modem and factory reset it also, every now then it works fine. But the next day or few hours later, im back to squar one. Ive even changed out routers still nothing, now with no router for the past 3 days still having the same issue. Ive read online with people having the same issue with this modem. So now I'm staying away from Netgear products, customer service it's a joke. The only way to get hold of them is if you still have warranty on the product, after that your given a forum website to ask about what problems your having.

Only the main (upper) port works... The rest are for display I am getting a replacement from NETGEAR, plus I had to pay for shipping NOT RECOMMENDED , SAVE YOUR MONEY STICK WITH THE CHEAPER VERSION CM-1000

Here are my issues with this 1. The usual... Bestbuy ships something expensive with out putting in filler. They did this to an expensive laptop and phone as well 2. This modem doesn't have signal lights in the back. Lots of fun troubleshooting when things go wrong there. It's also cheaply made. Every other device that I have with a lan connection has signal lights. 3. It didn't work. Spectrum was initially a joke about it. Leaving me hanging and without connection. Had to call them back and get someone else. Had to switch back to the old modem. 4. Netgear customer service is tragic. Their automated system told me I was out of warranty and would have to pay for customer service. This was before I put in any information.

First time with Netgear cable modem and and very impressed. Previously always used Arris Surfboard modems and this one replaced its direct DOCSIS 3.1 competitor. After several years it began getting hot and cutting out. It was the ventilation in the Netgear that attracted me to it.

Ended up returning as we didn't realize this wasn't a modem/router combo. That was our mistake though.

I purchased this very expensive modem last year since I trust Netgear. But just after three months it began to go offline frequently, which gave me a lot of trouble since kids were taking classes and I was working from home. Fortunately Spectrum offered us a free modem. Then I called the customer service. He told me that I had to purchase their technical support in order to set up a case to check it! It means I have to purchase your manufacturer warranty separately?! Then I went to their website and sent two messages. But till now there is no any response!

I bet it's great but I also needed a hook-up to a land line. Can't be done with the Nighthawk.

Did not work well with spectrum router. Returned the product before I could even have an experience.