Customer Ratings & Reviews
- Model:
- CM1200-100NAS
- |
- SKU:
- 6345940
Customer reviews
Rating 4.5 out of 5 stars with 2100 reviews
(2,100 customer reviews)Rating by feature
- Connection Quality4.7
Rating 4.7 out of 5 stars
- Performance4.7
Rating 4.7 out of 5 stars
- Setup4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem's performance and ease of use, frequently praising its straightforward setup and compatibility with various internet providers. However, some users reported issues with the ethernet ports and occasional connection drops. A few also mentioned the modem's size and price as potential drawbacks.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
NOT WORTH IT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only the main (upper) port works... The rest are for display I am getting a replacement from NETGEAR, plus I had to pay for shipping NOT RECOMMENDED , SAVE YOUR MONEY STICK WITH THE CHEAPER VERSION CM-1000
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Thierry,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this modem to replace an older one and didn't work properly. Computer would connect to internet, but nothing else. Then when other devices would get connected to internet, computer would disconnect. Spent 6 hours on phone with ISP and Netgear and no resolution. I hooked old one back up and I am going to return this piece of junk.
No, I would not recommend this to a friendRated 1 out of 5 stars
Stopped working after 20 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not connext to Xfinity. Stopped working after installed by Best Buy. Tech support unable to get it to reboot and reconnect
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Marc,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your CM1200 not connecting. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Do not buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read the reviews before buying and thought my experience will be different, but it wasn’t. The equipment worked perfectly for 2 months and then the nightmare started. Called Xfinity several times for troubleshooting, but no successful. Please avoid this product.
No, I would not recommend this to a friendRated 1 out of 5 stars
Deserves zero stars
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it brand new, we went through two weeks of thinking something was wrong with our routers because this was lighting up like it was supposed to. We finally called the cable company and realized this was not working. I would not recommend!
No, I would not recommend this to a friendRated 2 out of 5 stars
Netgear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t fast enough for the internet speeds i was trying to get.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi KingJoe,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you
Rated 1 out of 5 stars
Purchase at your own risk
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent more time on the phone with customer service than the device actually worked. Customer support at netgear is horrible. Buy at your own risk (if it’s defected, you’re out the cost of the unit and your time)
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi BestBuyShopper,
Thank you for your feedback. This resource should help you https://kb.netgear.com/000061156/How-can-I-troubleshoot-my-cable-modem
Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
Didn't even last a year
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this modem for 8 months and now firmware is not working with signal from cable provider. Cable provider is telling me the mfr is not responding to their inquiries. Now have to buy another brand.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi frustratedsz,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 1 out of 5 stars
Netgear - Nighthawk Cable Modem
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about a year the router would hang and then next to be powered down and rebooted. This only has a year warranty so you have buy another modem. So disappointed and waste of money.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not so good as a product I had hard time to set it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good product. I do not recommend this Product to buy
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Lebridy,
Thank you for the feedback on your installation. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 1 out of 5 stars
5 hrs of my life with support I'll never get back!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Neither Netgear support or Comcast support to get this working. A Netgear Supervisor finally told me to return it after I wasted more than 5 hours with both phone supports! I recommend an Arris modem!
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Wentworth,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you
Rated 1 out of 5 stars
Reselling returned registered items
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The modem that I purchased from Best Buy had already been registered by someone else. Very disappointed that Best Buy was re-sale an item.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't seem to get this modem to provision IP addresses to hard wired devices. This is after having to replacing a defective one after 2 weeks of use.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Hotice226,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help youhttps://kb.netgear.com/20486/How-to-enter-a-static-IP-address-on-a-NETGEAR-Router
Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
poor modem
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had it for a week then everyday at the same time it would not sync up. cable company came out said it was modem. hook old modem back up no issue. reinstalled this one same issue
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi joedog,
Thank you for your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
Would Not Recommend
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have already replaced it. I had to restart it all the time. Linking out to another router, it made it difficlt to cascade the network.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why in the world would they market this as a Nighthawk product if it doesn't have Wi-Fi and isn't intended to route multiple pieces of hardware? Who in their right mind thought this was a good idea as a consumer product? Jesus...
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Pred,
We need to have stand alone modems for our customer base that prefers to have a separate modem and router. If you want a modem router combination we would suggest looking at the CAX80 to see if it is compatible with your service.
Thank you
Rated 1 out of 5 stars
Not worth your time or money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one gigabyte port works at a time and spectrum will not run updates on it. Don’t waste your time or money. Spectrums new modem works just fine. I returned it.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi LordBanksy,
Thank you for your feedback on your modem. If you need further assistance, you can visit Netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
BUG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does provide service we need. This unit does not support a hard wire phone as adviced by store clerk. Very un happy. Can not use this product.
No, I would not recommend this to a friendRated 1 out of 5 stars
Nighthawk Modem Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, this modem worked great for the 2 week return window, then started hanging on sites and dropping packets. The tantrums come and go, but if I had to start all over, it would be a Arris.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi ITNerd,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000061156/How-can-I-troubleshoot-my-cable-modem
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with our spectrum! Tried for a few hour on the phone and online and it wasn’t authorized in our area.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi babybluenixon,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you