Customer Ratings & Reviews
- Model:
- CM1200-100NAS
- |
- SKU:
- 6345940
Customer reviews
Rating 4.5 out of 5 stars with 2100 reviews
(2,100 customer reviews)Rating by feature
- Connection Quality4.7
Rating 4.7 out of 5 stars
- Performance4.7
Rating 4.7 out of 5 stars
- Setup4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem's performance and ease of use, frequently praising its straightforward setup and compatibility with various internet providers. However, some users reported issues with the ethernet ports and occasional connection drops. A few also mentioned the modem's size and price as potential drawbacks.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Good for about a year only.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great while it lasted. Just crapped out just over a year old. Just like Nighthawk X10 router lasted about a year...
No, I would not recommend this to a friendRated 1 out of 5 stars
Modem
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another garbage modem, this one worked for 2 months then died, switching to Arris, maybe I’ll have better luck
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Jarhead,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. If you are having problems with your CM1200, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Not the best modem
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best had to replace it within less of a year. being our second one only because we’ve already set up On this platform
No, I would not recommend this to a friendRated 1 out of 5 stars
It didn't work
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it because it was a Cox suggested modem, unfortunately it didn't work. I got with another suggestion from Cox
No, I would not recommend this to a friendRated 1 out of 5 stars
Cheap garbage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage - broke after only one year. I'm never buying a Netgear product again.
No, I would not recommend this to a friendRated 1 out of 5 stars
It didn’t last a year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hoping i could get longer life on this but i was disappointed. Bought July 2019, now May2020 it’s dead
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst modem ever. Literally have to keep rebooting it every week
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Horrible,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Don't buy NetGear products
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy NetGear products Switched to Comcast due to so many problems Weeks on customer support and finally threw it away
No, I would not recommend this to a friendRated 1 out of 5 stars
Netgear nightmare
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year it is not working, I end up buying a new one, it is very sad because prior review ppl said it did work 3 yrs.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi expertstacy,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
To hard to eork
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To hard to make work. Had to call and nobody helped. Not easy to make it work. Customer service was terrible. They were yo hard to understand. Was to hard to set up to the WiFi.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t work. Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged in, dropped service after a half an hour would have to restart multiple times ended up taking back and buying SB8200
No, I would not recommend this to a friendRated 1 out of 5 stars
Quit working at 11 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The modem keeps dropping the ISP signal, very frustrating for the price of this product.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Chadler76,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot your connection issue: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US, and also: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem?language=en_US.
All NETGEAR products come with 90 days of complimentary technical support, and 1 year of hardware replacement warranty. If you are beyond the 90 days of complimentary support and you need additional technical support you will be asked to purchase an extended support contract, but if the device has failed and needs to be replaced you will not be charged for the support call, since this is covered under the hardware replacement warranty.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Thank goodness for Best Buy’s return policy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work well with spectrum. Every help person blamed it on the router, or the service. Finally returned
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Mosh,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Daily resets
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in February. Past month it requires being reset daily with unplugging it for 10 seconds.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad and would not recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this was not easy to setup and customer support was by worse I ever experienced. I was hung up on twice by them.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Texasn,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
Not worth the cost
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a while at least. Lasted 9 months then died. Support didn't want to handle warranty.
No, I would not recommend this to a friendRated 1 out of 5 stars
Couldn't Get it Working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spent the afternoon on the phone with my ISP and Netgear, but we couldn't get internet to come out of this.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Sean,
Thank you for your feedback, we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience activating your modem. This resource should help you https://kb.netgear.com/000061156/How-can-I-troubleshoot-my-cable-modem
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Don’t
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked alright then took a dump after 5 months. Make sure to get the protection plan.
No, I would not recommend this to a friend- Pros mentioned:Compatibility, Setup, Speed
Rated 5 out of 5 stars
NetGear Nighthawk cable modem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy to install, a simple replacement of an older nighthawk; works exactly as promoted and as expected; supports super fast speed & complete compatibility with xfinity service; have been extremely happy with the modem since the installation about a month ago.
I would recommend this to a friend Rated 1 out of 5 stars
Broken after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage junk that broke just two months after buying. Stay far away from Netgear
No, I would not recommend this to a friend