Customer Ratings & Reviews
- Model:
- CM1200-100NAS
- |
- SKU:
- 6345940
Customer reviews
Rating 4.5 out of 5 stars with 2100 reviews
(2,100 customer reviews)Rating by feature
- Connection Quality4.7
Rating 4.7 out of 5 stars
- Performance4.7
Rating 4.7 out of 5 stars
- Setup4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem's performance and ease of use, frequently praising its straightforward setup and compatibility with various internet providers. However, some users reported issues with the ethernet ports and occasional connection drops. A few also mentioned the modem's size and price as potential drawbacks.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Modem doesn't have a jack for landline phones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate the fact that it doesnt have a jack for landline phone.
No, I would not recommend this to a friend- Cons mentioned:Ethernet ports
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. It will last 18 months and then 3 out of the 4 Ethernet ports will stop working.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Drop issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have xfinity, think twice about purchasing this modem. It is not recommended by xfinity and for good reason…too many drops and rwconnection issues
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Jlbmiami,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
Very fast but froze up after a few days. Went bac
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great when it worked, but failed after a few days. Not acceptable for when I am not home to troubleshoot the problem. Went back to my previous slower, but more reliable modem.
No, I would not recommend this to a friendRated 1 out of 5 stars
Defective and manipulated MAC address
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a new unit and it arrived looking new in a new-looking package. Hooked it up and it didn’t work. Called Xfinity twice and paid for one of their techs to come out. He discovered there was a sticker with a MAC address placed over the original MAC address number. We removed it and finally Xfinity could recognize the modem but it didn’t work. Apparently it was defective and someone faked the MAC address sticker for some reason. Horrible experience
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Dave,
We are sorry to hear about your experience. We do recommend that you return this product to the seller and have them exchange it.
Thank you
Rated 1 out of 5 stars
No real warrantee on failed hardware.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Run don't walk away from NetGear. This modem failed after the 90 day "Free" support. It only lasted 6 months and the network ports all died. When I called to get the "Free" 1 year replacement, I was asked to provide a credit card for $129 support contract. I DID NOT want a support contract. I was then told that I needed the support contract to replace the modem. I now have a useless brick. I will NOT be doing business with NetGear ever again if this is their business model.
No, I would not recommend this to a friendRated 2 out of 5 stars
Well made modem, didn’t work well for me.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a well made modem, but it didn’t work well for me. My provider is Comcast and I was able to get it registered. When I was using it there was heavy packet loss with everything I used, around 30 percent. I ended up returning it and renting a modem from the provider.
No, I would not recommend this to a friendRated 2 out of 5 stars
Good Speed - extra ports
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why this modem has more than one Ethernet port, as it can only use one Ethernet port...
No, I would not recommend this to a friend- Cons mentioned:Ethernet ports
Rated 1 out of 5 stars
Only supports 1 ether net port at a time
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I chose this modem because it had multiple ethernet ports. Did not realize that only one can be used at a time. Very annoying.
No, I would not recommend this to a friend - Cons mentioned:Signal strength
Rated 1 out of 5 stars
Bad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Katakam,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. If you are experiencing trouble with your device, we recommend checking out this resource: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
- Cons mentioned:Ethernet ports
Rated 1 out of 5 stars
dud out of the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dud out of the box, i need to use the ports in the back and one works some times tec support is at least an hr wait on hold
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Jeffrey,
Thank you for your review we would like to look into some of the support opportunities that we have available. Please reach out to us at [email protected]
Thank you
- Cons mentioned:Connection
Rated 1 out of 5 stars
Died after 13 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 13 months. Worked good until it started dropping the connection intermittently, then it dropped it for good.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Drop signal constantly
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started out with a connection that was equal to the CM600 which is a 4-year older model and a 24x8 channel 3.0. I ended up returning this as the very next day I woke up with no internet and as soon as I called spectrum back and went back to the CM600 my speeds were 230 down and 11.74 up the highest the CM1200 3.1 ever got was 220 down 10.6 up which is very disappointing as this is a 20/20 model and what the CM600 is probably a 2014 model. Obviously they haven't improved much and I have it paired with a r7400 Netgear nighthawk router which runs flawlessly
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi cjs3120,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 2 out of 5 stars
EHHHH
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DID NOT LAST AND HAD TO RETURN, I RECOMMEND JUST GETTING IT FROM THE SERVICER YOU USE A MODEM FROM THEM.
No, I would not recommend this to a friendRated 1 out of 5 stars
Died after just a couple of months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this December 31, 2020. Today, the 7th of April 2021 it finally died after being unreliable for a couple of weeks. Seemed to work fine for a couple of months, but come to find out the older model Arris modem I replaced it with is also giving me a faster connection. Hard to understand how the same company that makes great home network/wifi routers, NETGEAR, can sell such an unreliable modem under the same Nighthawk brand name.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi DH72662,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
- Pros mentioned:Ease of use, SpeedCons mentioned:Price, Size
Rated 5 out of 5 stars
Worth your time try it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As modems go..this is excellant.. Its pretty tall which makes it difficult toput in a desk.. It does have a good look so up on a shelf it looks great. It operates quickly and its upload and download is as it should be. Very easy to install and get running with your internet provider..at least it was with mine. I think its a little pricey. I paid 179 it was reg 249..i think 179 is about right..a modem is only as fast as your internet.. Its a great modem.
I would recommend this to a friend Rated 1 out of 5 stars
So expensive and unreliable product
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new modem olnly good for 10 months. Netgear will only give you 3 months of troubleshooting. Netgear will not take a lost on nothing even on return products. Netgear is all about the money they can get out of you. And best buy should at least be able to swap this item for up to a year. Not netgear or bestbuy will lose. Just the cuatomer.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Aros1975,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 1 out of 5 stars
Do Not Buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a bad experience with this modem stopped working before a year of purchase
No, I would not recommend this to a friendRated 2 out of 5 stars
Nothing on the performance end to justify cost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While it’s a great unit, for the price it’s just too much for such little performance gain.5
No, I would not recommend this to a friendRated 1 out of 5 stars
WILL NOT WORK WITH GOOGLE WiFi MESH!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Must return this modem, it will not work with Google WiFi Pro Mesh system. Spent 4 hours on phone with Xfinity and Google, could not get it to work. Reinstalled old modem and was up and running in 15 minutes.
No, I would not recommend this to a friend