Customer Ratings & Reviews

Seems like this VR set has more problems than it’s worth. Had several power cord issues and didn’t want to stay connected even though we upgraded several computer components to accommodate system. Ultimately ended up going with a stand alone system.

I was happy to try the Oculus S after owning the Rift Cv1. My computer is a i7-3770 cpu with a GeForce 1070ti graphics card. When I plugged in the Rift I got a green light for usb 3.0 and the display port. Setup the calibration and it was working. Then it notified me of a firmware update. It updated the optics and two hand controllers. After that it would not recognize the headset at all. Just hung on the plugin installation part. wouldn't recognize the USB or display port any more. After 2 hours of trying to get it working i gave up and took it back to Best Buy for a refund. Also the holo band if more suited if you have a round pumpkin head. I have a more oval and it was very uncomfortable. BTW most motorcycle helmets are round oval. I’m glad I still own the original Rift Cv1.

It’s a great device but it was incompatible for me

My son was not able to download the updates on this and get games on his computer. And there is only one guy from this company that comes to Best Buy And do we have not found anyone to help. We will probably exchange for the quest but I have doubts. Too expensive for the trouble

Too many issues with the hardware and software. When it wants to work it really works, otherwise you're kinda out of luck. This quickly became a self toy and the quest 2 gets so much more use.

Jitters when you move your head fast. Improved clarity though.

Doesn’t work with my brand new gaming laptop. I’ve been waiting for over a week for any kind of reply from Oculus Customer Support but they have yet to even reply to my help requests.

Can't sync to laptop. Only giving 2 stars because after purchasing it along with Acer Nitro 5 i find out that the ports don't match and my account says i can't return them. It was a birthday gift so they weren't opened right away

Be sure you have a computer ready for this item. The display port is a square HDMI with the 1 corner slash or the Thunderbolt port for the attachment piece. I didn't have either and returned product.

All's well and good till you play a game that involves pistols or any manual reloading. The ring around the top of the controls make it impossible to grab any part of the top of the weapons. Thus.. no way to finish the reloading process. Don't waste your time.

My son loves the product but we will no longer buy the Oculus they don't stand behind their product long we had the Oculus Rift . the cord had a bad wire not that old when it broke they wouldn't supply parts for it.

Would never work. Tried on 3 different computers that where high end gaming computers . Worked with Oculus tech support for 3 days and still was not able to get it to work. Returned for a refund.

Unfortunately, I just don't think the technology is ready in this model. It stopping tracking your head after a while. I couldn't figure out how to fix it so I got my money back while I could

Could never use it. I had a great computer with separate graphics card. But found that it requires specific graphics cards. I tried 3 different cards, none worked. The list of graphic cards is very short and expensive.

Absolute trash. It worked for 8 hours in total. While it worked it was good. Now it is a struggle to pair the device... Save yourself some money and DO NOT BUY this trash.

Controllers broke after two months and the company is giving us the runaround. I bought three of these systems you would think replacing controllers would be a simple fix to keep in good standings with potential future purchasing

I enjoyed my time with this headset but eventually felt motion sick and it gave me a bit of headache.

I have been a Best Buy customer for over 25 and an elite plus member. Today I’m cancelling my citi credit card and will no longer shop at this chain. My family got Covid over New Years and were unable to return this product that made my son I’ll by playing it. I finally felt well enough to return this product to get store. I was 1 DAY past the return deadline and the manager (Dave) refused to help me. Store policy is all he quoted. I called corporate for support and the “elite plus” agent was just as useless. Good by Best Buy. You suck. Hopefully your product finally dies. Hello Amazon

Ok was working really good, the they did an update and my graphics card software gives me cant set resolution our refresh rate. Not customer service, was sent a PDF of the same support on line 400 bucks waisted

This cost me a lot of wasted time and messed up my 1000.00 gaming pc. Could not download the software. Best Buy kept my pc and they could not down load the software.