Customer Ratings & Reviews
- Model:
- HX3681/24
- SKU:
- 10724195
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I own several and my whole family brushes with sonic cate
I would recommend this to a friendInconvenient
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason I’m giving it four stars instead of five is because it did not come with the plug
I would recommend this to a friendrecommended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great toothbrush. I am a scrubber, and my dentist is always getting on to me because it damages my gums. this has stopped the scrubbing and my teeth fell so clean.
I would recommend this to a friendLiked the small charging stand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, it stopped working a month after I purchased it. I did like how small the charging station is- compact enough to take in a suitcase.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi. Thanks for leaving your review here. We regret to hear that your brand-new toothbrush stopped working after only one month.
Rest assured that this is not the quality we aim to provide as a brand and we'd be more than happy to look into this issue for you.
Unfortunately, to get an accurate assessment of the issue, we'd need additional details you can only share privately with us.
Please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Philips Consumer Care
Mrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough power for electric toothbrush. Too weak
No, I would not recommend this to a friendNot happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third Phillips Sonicare. It does not have the power that my last, two did... disappointed.
No, I would not recommend this to a friendAbsolute garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one toothbrush and it stopped working. Thought it was a fluke so ordered another one but it also stopped working pretty quickly. Called customer service and they were completely unhelpful, just kept saying it's over 14 days. So now I have a $43 non-working toothbrush. Once @Bestbuy has your money, they don't care. Will never shop there again.
No, I would not recommend this to a friendBroke after a few months of use.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good clean, broke after a few months of use. I did not have a receipt and did not register it (who registers a toothbrush?) was told Philips could do nothing.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hello,
Thanks for taking the time to write your review. We're glad to hear you got a good clean when using the brush, but we're also sad to hear it broke down. Even if you do not have a receipt or registered it, our team can still have a look at it and hopefully help you out, based on the serial number.
We advise you to reach out to us via social media (Twitter @PhilipsCare) and Facebook (http://www.facebook.com/philips). We will try our best to help you out!
No coupon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to buy this at the North Haven store and there was a manufacturers coupon for 5$ off attached to the toothbrush that the manager refused to honor even though it was stuck to the toothbrush and it said save 5$ now , it said manufacturers coupon will rebate retailer… I bought on Amazon instead.
No, I would not recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the 4100 toothbrush 3 months ago. Now after a few seconds of use the brush barely moves and the battery sounds muffled. The battery was fully charged.
No, I would not recommend this to a friendLies
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not like the exact same one I bought 2 years ago. This one brushes so weak and feels cheap. Waste of money.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi, thank you for taking your time to leave this review. We are very sorry to hear about issues you are experiencing with our our Sonicare. We were wondering if you have already disabled the easy-start feature? The easy-start feature enables you to increase the vibrations over time to get used to electric brushing. We kindly ask you to disable the easy-start feature to increase the vibrations. Easy start is disabled by holding the mode/intensity button and by pressing the power button once while on the charger. The handle will beep once to confirm it is disabled. After that we recommend leaving your Sonicare on charge for 24 hours uninterruptedly on the working power outlet and away from metal surfaces that may interfere during the charging. Can you please try this for us?
However, if this does not resolve the issue, please feel free to reach out to us via one of our social media channels. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on
our website www.philips.com/support. One of our colleagues will be happy to help you further!
Hope to speak to you soon!
Kind regards,
Philips Consumer Care