Customer Ratings & Reviews
- Model:
- DMH-W4660NEX
- SKU:
- 6401083
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers find value in the wireless CarPlay, impressive sound quality, and ease of use of this 6.8" Android Auto and Apple CarPlay Bluetooth Digital Media Receiver. Many appreciate the user-friendly interface and straightforward installation process. While some users noted challenges with the volume control responsiveness and the price point, the positive feedback on features like HD radio and the overall functionality outweighs these concerns for most.
This summary was generated by AI based on customer reviews.
Got a bad unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant distortion and rear speakers not working I think I have a bad unit the technician thought he fixed the issue Not
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the Pioneer product.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
If you just got the unit, I would suggest having the Geek Squad a chance to troubleshoot further.
Brand response from PioneerCustomerSupport
Posted .Hi,
Thank you for taking the time to review our Pioneer - 6.8" Android Auto™ and Apple CarPlay® Bluetooth® Digital Media (DM) Receiver - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-6-8-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6401083.p?skuId=6401083
Crap - and no support from Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working straight out of the box. Bluetooth and Android Auto not working
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .I am sorry to hear you are having a problem with the DMH-W4660NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide further troubleshooting assistance and try to get the Android Auto working.
Not reliable
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frequently does not connect to Apple car play. Frequently shuts off and restarts. Not reliable.
No, I would not recommend this to a friendJunk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit after 2 weeks no pioneer service no communication
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi GinaH! We offer our sincerest apologies for the inconvenience you encountered with your Pioneer DM Receiver. Here at Pioneer, we prioritize quality and customer satisfaction, and we are disheartened that you did not receive the service you deserve. To address this issue promptly, please reach out to our customer service team at (888) 287-7658. We offer 1-year manufacturer's warranty. Your feedback is important to us, and we are committed to enhancing our communication and service in the future.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-6-8-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6401083.p?skuId=6401083
Do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Utter garbage. The Geek Squad nicknames these the "duo" models because they require 2 install appointments. 1 to install, the other to remove and return.
No, I would not recommend this to a friendXxxxx,
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was bought by stealing my credit card. Therefore, your request for a review is poor on your part.
No, I would not recommend this to a friendDon’t but this radio.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total junk lasted less then a year and died I am So glad I had the protection plan.
No, I would not recommend this to a friendWaiting patiently
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had it installed yet, appointments are 2-3 months behind, but installation is is free...
No, I would not recommend this to a friend- Pros mentioned:Wireless carplayCons mentioned:Volume control
Almost perfect.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the stereo for a couple days and it’s been great. The reason for 4 stars instead of 5 is the volume controls. The physical + and - on the side of the unit aren’t too responsive. A volume knob on this unit would’ve made it a perfect IMO. CarPlay is great along with HD radio and Sirius XM. I love the album art that appears with the Sirius XM songs.
I would recommend this to a friend Not compatible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold this product and it was not compatible with my husbands car
No, I would not recommend this to a friendUnsatisfactory install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible installation job. Broke my trim and didn’t install the unit correctly.
No, I would not recommend this to a friendAverage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with it most likely going to return and get something better
No, I would not recommend this to a friendUnprofessional installation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unprofessional installation crew at pinole, california
No, I would not recommend this to a friend- Pros mentioned:Wireless carplay
Good price for what you get.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this radio because it has Bluetooth and it fit my old car. It has been great in many ways. I like that I can use CarPlay to synch it to my phone, so no wires necessary, minus the first synch. It does delay some when there are storms, but generally it works great!
I would recommend this to a friend - Pros mentioned:Sound quality
Nice unit, buggy interface.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want to like this very expensive wireless CarPlay receiver more, especially given the price, but it has been a bit of a headache to use sometimes. When it's actively being used for CarPlay, it's quite nice — the screen is pretty good and relying on the CarPlay interface works fine. Otherwise, it's pretty clunky. The built in interface is laggy and when you press the screen, it takes about a second for it to react. Something as simple as adjusting the volume can be strange because when you tap the screen to adjust it, the beep and change of volume doesn't happen instantaneously. My biggest gripe, is when connecting to wireless CarPlay, it doesn't automatically launch CarPlay. You have to press the show apps button then the launch CarPlay button every time you hop in the car. There is no setting and this is confirmed by many other owners of this in different forums. Three firmware updates since purchase have not resolved this problem. (Also wireless firmware update always fails — only USB update works.) I give two stars because Pioneer does not provide any support and refuses to fix this issue.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer - 6.8" Android Auto™ and Apple CarPlay® Bluetooth® Digital Media (DM) Receiver you purchased. We truly appreciate your feedback and take your concerns seriously. We apologize for any inconvenience you've encountered while using our product. It's disappointing to hear about the difficulties you've faced with the built-in interface, laggy response times, and the lack of seamless integration with wireless CarPlay. We understand the importance of a smooth and intuitive in-car experience, and we regret falling short of your expectations in this regard. We're genuinely sorry to hear about the challenges you've had with our product and that you feel our support has been lacking. We strive to provide excellent customer service and support, and we regret any disappointment you may have experienced in this regard. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-6-8-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6401083.p?skuId=6401083
- Pros mentioned:Sound quality
Nice unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying the radio. Still checking out all the features. So far so good! Will update later.
I would recommend this to a friend MR.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, great price. More than I expected. Installed quickly, well informed on all questions. Courteous employs on helping me find a great radio, and getting installed.
I would recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing feedback on the product, we appreciate your time.
Stereo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new stereo it works great and easy to program and connect too as well
I would recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing feedback on the product, we appreciate your time.
- Pros mentioned:Features
Decent for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice unit with quite a few features if connected to the vehicle properly.
I would recommend this to a friend - Pros mentioned:Installation
Radio install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install went fine. Have to take it back for repair.
No, I would not recommend this to a friend