Customer Ratings & Reviews
- Model:
- DMH-1770NEX
- SKU:
- 6477986
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the positive aspects of the 6.8" Android Auto™ and Apple CarPlay® Bluetooth® Digital Media (DM) Receiver, such as its Apple CarPlay integration, sound quality, ease of installation, user-friendly interface, and affordable price. However, some customers have expressed concerns regarding the durability of the product, particularly the screen, which they claim may develop issues after a year of use. Additionally, a few customers have reported issues with the product's warranty and radio functionality.
This summary was generated by AI based on customer reviews.
Pioneer stereo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stereo works great. It's what I was looking for to make upgrade my 2010 Silverado 2500hd.
I would recommend this to a friendVery disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a few weeks. Disconnects all the time, goes to a black screen and then a white screen with colored vertical lines. Disconnects from my battery overnight. I was warned by the Best Buy installer of the problems and didn't listen. Not even the regular radio will stay on.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Csckatie, we apologize for the inconvenience you've encountered with your device. Please contact us for assistance or visit the store where you purchased the product for further support. Thank you for your understanding. Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-6-8-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6477986.p?skuId=6477986
Never delivered still making me pay no resolve
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got the radio still making me pay not even a replacement even though I was given a case # and refund conf #
I would recommend this to a friendBrand response from Pioneer Electronics Team
Posted .I am sorry to hear you did not receive your order.
Please contact Best Buy at 1-888-237-8289. They will try to assist you with the problem.
Fantastic value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent features for the price, and fantastic reliability.
I would recommend this to a friendOne of the best for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awdome radio tons of functionality easy to manuver as well
I would recommend this to a friendGood head unit with features only while it lasted
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Go buy a different brand! It was great while it lasted. Pioneer quality is not what it used to be. Google it and you will see. Gave out with less than 1 year of use to the infamous white screen of death. If you buy Pioneer, get the extended warranty to give you some peace of mind. Pioneer charges $80 - 100 for a non-refundable diagnostic fee and you pay for shipping. Unknown costs to actually fix the unit. IMHO not worth fixing.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We appreciate your feedback and are sorry to hear about your experience with our product. It's disheartening to learn that your Pioneer device encountered issues within a year of use, as we strive to maintain the quality and reliability our brand is known for. We understand your frustration and want to assure you that we continuously work to improve our products and services. While we regret any inconvenience caused, we encourage customers to explore their options when it comes to warranties and service plans to mitigate unforeseen circumstances. We value your feedback as it helps us identify areas for improvement and ensure a better experience for all our customers in the future. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-6-8-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6477986.p?skuId=6477986
Just What I Was Looking For.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything Turned Out Fantastic & Every Way Possible & Thanx.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your positive feedback! We're thrilled to hear that everything turned out fantastic in every way possible. Your satisfaction is our priority, and we're delighted that our product met your expectations. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-6-8-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6328679.p?skuId=6328679
White screen of dead radio
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this radio about 14 months ago. Around 4 months ago, it woukd freeze every so often. Yesterday, it completly died. White screen of death. Its done. Accepts no input. Pressing the reset button cones back to the same thing. Sad, it was a buce radio. Ill be finding something else next tine. What waste of $400
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi NJDad!
Thank you for taking the time to review our Pioneer - 6.8" Android Auto and Apple CarPlay Bluetooth Multimedia Receiver - Black, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1(888) 287-7658 8am - 9pm CT Monday to Saturday, we'll be more than happy to assist you regarding this matter.
Pioneer Support
Alvin
http://www.usca.pioneer-tv.com
Always disconnecting
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Android auto (both wired and wireless) disconnects/reconnects every ~3 minutes. I've only had it for 2 days but may need to return it...
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi BrianB! We appreciate you bringing the issue regarding your Pioneer 6.8" Android Auto™ and Apple CarPlay® Bluetooth® Digital Media Receiver to our attention and we apologize for any inconvenience it has caused. It can be frustrating when your device disconnects and reconnects repeatedly, and this is not the experience we aim to provide for our customers. As you have only had the receiver for 2 days, we suggest contacting our technical support team for assistance in troubleshooting the connectivity issue you are facing. If the problem persists and you remain unsatisfied with the product, please remember that Best Buy offers a 15-day return and exchange policy for your convenience. We once again apologize for any inconvenience and thank you for choosing Pioneer.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-6-8-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6401083.p?skuId=6401083
Capabilities
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WebLink has to be up running on your phone for it to work on the radio. Very limited apps.
No, I would not recommend this to a friendReconsider purchasing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think I made a mistake whenI bought this. I have to pair the Bluetooth every time and it cuts off A LOT. Definitely reconsider before buying this model. Looks decent though...
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi ErikF, we apologize for the inconvenience you've experienced with the Bluetooth pairing and frequent disconnections. Your feedback is valuable to us, and we'll take it into consideration for future improvements. If you need assistance or further information, please don't hesitate to contact us. Thank you for bringing this to our attention. Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-6-8-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6425026.p?skuId=6425026
- Cons mentioned:Screen quality
White libes
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this yesterday and insralled it today and right away it has white lines. I have had this radio for abiut 5 hours.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi ArtFonzerelli! I am truly sorry to hear about the white lines on your radio after only having it for 5 hours. I can understand how frustrating that must be after just purchasing it yesterday. To make things right, we would be happy to exchange the radio for you within the next 15 days. Please reach out to us and we will assist you with the exchange process. Thank you for bringing this to our attention and we appreciate your understanding.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-6-8-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6477986.p?skuId=6477986
- Cons mentioned:Screen quality
Broken out the box
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had installed this stereo in my 2004 silverado and was never able to get it to work. Anytime it started up it would stay on a white or black screen
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the DMH-1770NEX.
If you just purchased the unit, check with Best Buy to see if they can exchange it.
If not, please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
- Pros mentioned:Apple carplay
Great for one Week
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great in the beginning. Played movies and Apple Play worked very well... Until it didn't. After a week of usage, it displayed an error message "AMP error". Plays no sound to the speakers now. Currently looking to replace this stereo. I do not recommend this product.
No, I would not recommend this to a friend Garbage, steer clear!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy something else! I was so excited to install this head unit, and despite the negative reviews I wanted to believe mine would be part of the positive reviews. TRUST THE NEGATIVE REVIEWS! The wifi and Bluetooth on this is beyond shotty. I’ll try to switch it to USB and it’ll take 10 minutes of unplugging, replugging and messing with setting before it recognizes there is a device connected. I spent ~$5000 for a stereo system and install on my Ferrari, and this thing is an absolutel JOKE! The rest of my system is amazing. This unit does look nice, but it is severely lacking in functionality and actually very distracting while you’re driving. I wish I listened to the negative reviews and purchased something else. Don’t make this mistake!
No, I would not recommend this to a friendUpdated 2011 Tacoma sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t be happier with my purchase. The sound quality is much better than I expected and this unit has considerably more power than the factory unit. Love the Apple Car Play feature as I can now see Maps, Calls, Messages etc on this nice large screen. I had them divert the backup camera from the rear view mirror to this unit and it’s just awesome. Great field of view. Best Buy offered free install so I let them put it in. If you want to retain steering wheel controls (I did) that cost extra for parts and labor. Same for the back up camera. The retrofit faceplate looks and fits like factory. You have to purchase separately. The voice quality on phone calls is very good and it’s nice having text messages read to me and then prompts you for a voice reply. I’m stunned by the features of this unit at this price point. Although I’m still getting familiar with it, I highly recommend it. Before and after photos below.
I would recommend this to a friend- Cons mentioned:Screen quality
Don’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year, the screen turn white with lines
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello MarcoApa,
We're very sorry to read you are experiencing this issue with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(800)-421-1404 Daily 8am - 9pm CT.
Chelsea
Pioneer Support
White screen right at a year. DO NOT BUY
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.RIGHT as my 1 year warranty expired. This unit has went white screen or unexpectedly restarting multiple times as long as it's on. This is utter garbage. Pioneer is aware of this issue and charging for shipping when it isn't our fault. I have bestbuy coverage and have to pay a deductible for a KNOWN issue. This is just so disappointing. Getting rid of it completely.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are having a problem with the DMH-1770NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
Stay away from this unit!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stereo lasted barely over 1 year, then it began shutting down and locking up, giving me nothing but a white screen. A few months later, the unit is entirely useless, stereo is nothing but a blank screen and my backup camera is useless. Stay away!!!
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the DMH-1770NEX. Please contact our Product Support at 1-800-421-1404, select option 1. You can also email us at www.pioneerelectronics.com/contactus. They will provide warranty assistance options.
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. I have had it for a little over a month and it is not working correctly. Every couple of times when I turn it on I get a blank white screen with lines and it does not work. Now I have to contact Pioneer to see what I have to do to get it fixed.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello JP80241. Thank you for leaving a review on Pioneer - 6.8" Android Auto and Apple CarPlay Bluetooth Multimedia Receiver. I understand that you are disappointed with the current performance of this unit. Kindly contact us to further assist you.
Mary II Pioneer Customer Support