Customer Ratings & Reviews
- Model:
- DMH-1770NEX
- SKU:
- 6477986
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
to a friend
Customers are saying
Customers frequently mention the positive aspects of the 6.8" Android Auto™ and Apple CarPlay® Bluetooth® Digital Media (DM) Receiver, such as its Apple CarPlay integration, sound quality, ease of installation, user-friendly interface, and affordable price. However, some customers have expressed concerns regarding the durability of the product, particularly the screen, which they claim may develop issues after a year of use. Additionally, a few customers have reported issues with the product's warranty and radio functionality.
This summary was generated by AI based on customer reviews.
White screen of dead radio
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this radio about 14 months ago. Around 4 months ago, it woukd freeze every so often. Yesterday, it completly died. White screen of death. Its done. Accepts no input. Pressing the reset button cones back to the same thing. Sad, it was a buce radio. Ill be finding something else next tine. What waste of $400
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi NJDad!
Thank you for taking the time to review our Pioneer - 6.8" Android Auto and Apple CarPlay Bluetooth Multimedia Receiver - Black, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1(888) 287-7658 8am - 9pm CT Monday to Saturday, we'll be more than happy to assist you regarding this matter.
Pioneer Support
Alvin
http://www.usca.pioneer-tv.com
Great investment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality.Impressed with the service as wll
I would recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time.
Product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product it is easy to use the price not that bad that a added plus
I would recommend this to a friendBest upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best stereo good update for my car. I love my new pionner stereo
I would recommend this to a friendGreat unit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had no issues although my left door speaker got some static but i think thats a speaker issue and not a head unit issue
I would recommend this to a friendI’d give it zero stars if I could
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this radio installed by Best Buy almost two years ago. Had nothing but issues with the install and now the screen has quit all together. Very common intermittent issue where the screen turns white and the unit goes non responsive and will not function. Seems like it’s going to work for a few minutes once in a while then goes white again. Do not buy this radio. I will be taking my business elsewhere.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the DMH-1770NEX. Please contact our Product Support at 1-800-421-1404, select option 1. You can also email us at www.pioneerelectronics.com/contactus. They will discuss available options.
Best pie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great services and reliable hardware. I like to move it move it
I would recommend this to a friendWorked great until it didn't
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased and installed June 22nd 2023. It's now October 5th 2023 and the unit is completely unusable. Turn my vehicle on to go to work today and the screen is completely white. Occasionally the NEX loading screen would appear, but then it was just stuck on the loading screen. Looked online and apparently it's a common issue with this unit.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We apologize for the inconvenience you've encountered with your Pioneer - 6.8" Android Auto™ and Apple CarPlay® Bluetooth® Digital Media (DM) Receiver. It's concerning to hear that the unit has become completely unusable after such a short period. We take product quality seriously and want to assist you promptly. Please contact our customer support team at (800) 930-6909 so we can work to resolve this issue for you as quickly as possible. We appreciate your patience and understanding. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-6-8-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6477986.p?skuId=6477986
Pioneer dmh 1770 nex
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about this radio. The audio adjustments were well covered.
I would recommend this to a friendPioneer Multimedia receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System works great in my 2008 Honda Accord. Great features on the radio.
I would recommend this to a friendWhite screen right at a year. DO NOT BUY
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.RIGHT as my 1 year warranty expired. This unit has went white screen or unexpectedly restarting multiple times as long as it's on. This is utter garbage. Pioneer is aware of this issue and charging for shipping when it isn't our fault. I have bestbuy coverage and have to pay a deductible for a KNOWN issue. This is just so disappointing. Getting rid of it completely.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are having a problem with the DMH-1770NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
Didn’t last longer than I expected
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this unit installed like a year ago. Until now, it’s a complete dud since it started to malfunction. This resulted with the screen being white, turning on, and off randomly. I feel like there are better options out there if you’re in the market for a new car stereo.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello PrasadB,
Thank you very much for taking the time to review our Pioneer - 6.8" Android Auto and Apple CarPlay Bluetooth Multimedia Receiver - Black. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Pioneer Support
Alvin
http://www.usca.pioneer-tv.com
Stay away from this unit!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stereo lasted barely over 1 year, then it began shutting down and locking up, giving me nothing but a white screen. A few months later, the unit is entirely useless, stereo is nothing but a blank screen and my backup camera is useless. Stay away!!!
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the DMH-1770NEX. Please contact our Product Support at 1-800-421-1404, select option 1. You can also email us at www.pioneerelectronics.com/contactus. They will provide warranty assistance options.
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. I have had it for a little over a month and it is not working correctly. Every couple of times when I turn it on I get a blank white screen with lines and it does not work. Now I have to contact Pioneer to see what I have to do to get it fixed.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello JP80241. Thank you for leaving a review on Pioneer - 6.8" Android Auto and Apple CarPlay Bluetooth Multimedia Receiver. I understand that you are disappointed with the current performance of this unit. Kindly contact us to further assist you.
Mary II Pioneer Customer Support
Don't Waste Your Money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stereo was great while it worked. Less than two years in and now it only shows a white screen and no sound. Look online. Seems to be an issue with this model.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the DMH-1770NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
They will discuss available options.
Do not purchase
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst radio you can buy. After 2 years it has gone completely out. We will have to buy a completely new radio. Waste of money do not purchase.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you have a problem with your DMH-1770NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will discuss available warranty options with you.
BEWARE!!! don't buy this, don't waste your money!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.don't buy this, don't waste your money on this crap, exactly 1 year and months later it fails out of warranty.
No, I would not recommend this to a friendBroken out the box
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had installed this stereo in my 2004 silverado and was never able to get it to work. Anytime it started up it would stay on a white or black screen
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the DMH-1770NEX.
If you just purchased the unit, check with Best Buy to see if they can exchange it.
If not, please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
White libes
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this yesterday and insralled it today and right away it has white lines. I have had this radio for abiut 5 hours.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi ArtFonzerelli! I am truly sorry to hear about the white lines on your radio after only having it for 5 hours. I can understand how frustrating that must be after just purchasing it yesterday. To make things right, we would be happy to exchange the radio for you within the next 15 days. Please reach out to us and we will assist you with the exchange process. Thank you for bringing this to our attention and we appreciate your understanding.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-6-8-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6477986.p?skuId=6477986
DMH 1770nex
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I can do less than 1 star I would. Lasted a good two months before problems started. Like end of January would constantly turn on and off, currently just stays on white screen. Don’t know what to do anymore, want to like it but is just too problematic. DO NOT BUY
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Ivan,
Thanks for taking the time and effort to leave a review our Pioneer - 6.8" Bluetooth Android Auto Apple CarPlay SiriusXM Ready Multimedia Digital Media Receiver - Black. It's disheartening to hear this disappointing experience that you had with our product and we sincerely apologize for not meeting your expectations. We do hope that we can still offer you a better service and products in the future. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Pioneer Products
Lisa
https://www.pioneerelectronics.com/PUSA/
