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Customer reviews

Rating 4.3 out of 5 stars with 3428 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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85%would recommend to a friend

Customers are saying

Customers frequently mention the positive aspects of the 6.8" Android Auto™ and Apple CarPlay® Bluetooth® Digital Media (DM) Receiver, such as its Apple CarPlay integration, sound quality, ease of installation, user-friendly interface, and affordable price. However, some customers have expressed concerns regarding the durability of the product, particularly the screen, which they claim may develop issues after a year of use. Additionally, a few customers have reported issues with the product's warranty and radio functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 3,428 reviews
  • Rated 1 out of 5 stars

    Only worked for a week

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not be more dissapointed with this product. It was bought as an open box- (no problem- it was missing some parts: mounting brackets, screws, box, instructions, etc., & had a small scratch. However, within a week the unit stopped working and shows just a white screen with colored vertical lines, or a black screen. Apparently its a common problem with this unit that I was unaware of, and it seems as if Best Buy is taking these returns, and just reselling them, rather than sending them back to Pioneer or disposing of them. I was told it was likely a display model- again, not a big deal, it was going in my commuter car anyways- so I dont mind a scratch or minor imperfections. But its a problem if the unit doesnt work!! How is it the same Best Buy location has several of these units all open box just like mine. Its not possible that they are all display models from the same location. Like my girl Judge Judy told me- when the story doesnt make sense, its nonsense!! Installing a head unit is a chore, and I'm not happy I have to do it again because its very likely some other customer experienced the same thing as me, & Best Buy likely just resold it. I encourage you to read the reviews for this unit, and see all the other complaints of the unit failing just as mine did. I didn't believe it, and thought the reviews were from the outliers, but it seems it us the norm with this product.

    No, I would not recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      We are sorry to hear you are having a problem with your DMH-1770NEX.
      Please contact our Product Support at 1-800-421-1404, select option 1.
      They will provide troubleshooting/warranty assistance. PUSATechAnswers

  • Rated 5 out of 5 stars

    Great unit!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with this unit! The display is super clear, much better than the alpine I had. Volume controls are great and easy to use. Can’t go wrong with unit, especially for the price.

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Do Not Buy. Screen Dies.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a decent radio for android audio features minus the phone. Callers were unable to hear me clearly through the microphone, therefore I always had to transfer calls to my phone. Screen died after 22 months of use. Unacceptable. Typical white screen. Pioneer support never responded. Upgraded to a new Pioneer DMH-2660NEX unit with an extended 4 year warranty, for ease of installation. Microphone works and callers can hear me clearly.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      We appreciate your feedback regarding your previous radio purchase. While it provided satisfactory Android audio features, unfortunately, the microphone performance fell short, causing inconvenience during calls. Moreover, the premature screen failure after just 22 months of use is certainly disappointing, especially with no response from Pioneer support. We're pleased to hear that you've upgraded to the Pioneer - 6.8" Android Auto™ and Apple CarPlay® Bluetooth® Digital Media (DM) Receiver unit, complete with an extended 4-year warranty, ensuring a smoother installation process and improved microphone functionality for clear communication with callers. Thank you for sharing your experience, and we hope your new purchase exceeds your expectations. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-6-8-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6477986.p?skuId=6477986 BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty slick. I like that it has no buttons and the software so seamless

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    UPGRADE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been looking at this receiver for a long time, and when the factory one in my Toyota started dying this started looking even better. And when I tell you it’s an UPGRADE it’s differently that. So far I’m using it for the Car Play. I love the interface and how easy it is to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great radio with awesome features and a slick look

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am loving Apple CarPlay features

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted apple CarPlay that’s the main reason for me selecting this head unit. It performs very fast, boots fast. I have never regretted my decision, this radio has remained smooth and flawless. I love the customization to make it look as non intrusive as possible. Great value for the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Radio Pioneer DMH 2660NEX

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The radio is very good, is the people installing the product... they keep parts from whatever they're installing... I was missing parts from my radio and they cut the wires too short also... that part i was not happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase, it has many settings so I can bang my system when I want and easy switch off for people that want more of a relaxed drive. Very easy to use love the hook up for the navigation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had it for 5 days and I just love how the screen is so bright, clear, and easy to read. Just a little something to get to know how to program it.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    Love it! ❤️

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this radio. Replying back to messages by voice is my favorite feature. Completely hands free device. I added the back up cam with it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great sound.Easy to connect to Android.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels like I am in a new vehicle. Easy to install,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Madza2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a good job installing it for 2012 and it works great in my car I could spend all day in my car lol

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback, RitaC! We're thrilled to hear that the Pioneer 6.8" Android Auto™ and Apple CarPlay® Bluetooth® Digital Media Receiver is working great in your car and that you're enjoying it so much. It's wonderful to know that the installation went smoothly and that you're having such a positive experience. Enjoy your time on the road! Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-6-8-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6477986.p?skuId=6477986 BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Amazing double din

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An amazing head unit,loud clean and crispy, firex2

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple IPad 10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift for my grandson! He has an old one, but not cellular.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback on the Pioneer 6.8" Android Auto™ and Apple CarPlay® Bluetooth® Digital Media Receiver! We're delighted to hear that it made a great gift for your grandson. Your satisfaction is important to us, and we appreciate you sharing your positive experience! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    KENWOOD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am satisfied with product. I do like that it has multiple displays for map, music among other things from my iPhone

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the Pioneer DMH-W4660NEX, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    Great Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is honestly a great upgrade for factory systems. This has brought my car into the new age of comfort and luxury.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    pioneer 1770nex white screen

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this pioneer 1770nex. About 14 months ago. At best buy. Double din started to turn off and on by itself. Then the screen turns white with stripes. My brother bought the same double din and its now doing the something. Do not buy this model its garbage. I read on line and this model is known for this issue.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      We regret to hear about the challenges you've encountered with your Pioneer 1770NEX unit, which you purchased approximately 14 months ago from Best Buy. It's disheartening to learn that both yours and your brother's devices are experiencing similar issues, especially with the screen displaying white stripes and turning off and on intermittently. We understand your frustration, and we apologize for any inconvenience this has caused. Your feedback is valuable to us, and we will take it into account as we continually strive to improve the quality and reliability of our products. Please don't hesitate to reach out to our customer support team for further assistance or to explore potential solutions. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-6-8-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6477986.p?skuId=6477986 BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    With the $ to spent on it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Stereo deck is working great, I had to go back into consulting, because the introduction guide. Didn't show me everything, nor the instruction booklet gave alot of information to work the new deck. If you got the big money to spent it. In your car. It is worth it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great upgrade!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty awesome! Wish the screen was a little bigger

    I would recommend this to a friend