Customer Ratings & Reviews
- Model:
- DMH-342EX
- SKU:
- 6477983
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers value the 6.8" Bluetooth Digital Media Receiver for its improved sound quality, ease of use, and reliable Bluetooth connectivity. The receiver's price point and responsive touch screen are also appreciated. However, some customers have expressed disappointment regarding the absence of a CD player and the radio's performance.
This summary was generated by AI based on customer reviews.
Purchased the wrong pioneer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like it, it wasn’t what I thought it was. I purchased the 7” 1500 I like it
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .I am sorry the DMH-342EX did not meet your needs.
Check with the Geek Squad, they can let you know if it is possible to return the unit and upgrade to the DMH-1500NEX.
Not a good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for my car at all. It wasn’t compatible with the features in my car which is a 17 Nissan murano. I tired to return it just 2 weeks of being install only to find out I can. I would say don’t buy this radio. I only need to replace my door speakers my car.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time.
I am sorry to hear the unit is not compatible with your factory systems.
The factory systems have evolved to a point where you need a special interface and the radio would have to be compatible.
Please work with Best Buy’s Geek Squad. They will verify the correct system for your vehicle and assist you with any additional accessories you may need.
Dont buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took it out of the box. Plugged it in. Dead screen. Doesnt work at all. Didnt get to use it for 5 minutes. Bought it, it was cold out. Its nicer and went to put it in. Bestbuy.com said call someone who cares basically. Shouldnt there be a warranty at least?
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the DMH-342EX.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
They will provide troubleshooting assistance.
Best Buy should have a 14 day window to return/exchange the unit. If you are within this window, you might speak with the store manager.
Not worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About a month after having this installed It would no longer stay on a station. It will randomly change stations and not stay on. It's super frustrating because I bought two of them and both of them do this. I can only use Bluetooth to listen to music.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time.
Disconnect anything you have connected to the SWC (steering wheel control) port. If the problem no longer occurs, your steering wheel control adapter may be bad or need to be reprogrammed.
When the unit randomly changes stations, source, or volume on it's own, this is usually the cause.
On the DMH-342EX, Bluetooth is only for phone calls and streaming music. It does not support Apple CarPlay or Android Auto.
If needed, contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
They will provide troubleshooting assistance.
Not Sirius xm ready!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT SIRIUS XM READY!!!!! So if you want it dont buy this unit! I was told by 3 assoc it was ready...
No, I would not recommend this to a friendJust send me my package.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ordered 2 weeks ago and not a single thing has arrived. I keep trying to track my package but they won’t update me with any new information. My money went down the drain.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .I am sorry to hear you are having a problem with your order.
Please contact Best Buy at 888-287-7658. They will try to assist you with the problem.
Not worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bouth this head unit thinking it was a better upgrade then my previous andriod radio. The radio does not have apple play for phone. The usb cord that comes with it doesnt recognize my phone. It keeps shutting of the volume and power to my amp i keep getting a error msg if i turn the vilume up. Im gonna send this back and get something else dont waist ur time or money
No, I would not recommend this to a friendIt may work better for you
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this radio would not pick up stations, so its not of use for me as well its hard to disconnected from phone calls sometimes and you have to restart your Bluetooth thru the phone after hanging up from phone call and if you are used to have a CD player this is not the system for you. My overall take is the total design is flawed so I will be returning.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Drew,
Thank you so much for writing a review for our 4' USB-C to USB-A Charge-and-Sync Cable, we truly appreciate your feedback and I personally would like to apologize for the experience that you're going through, I know it can be really frustrating, however I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below.
Pioneer Support
Louise
https://www.pioneerelectronics.com/PUSA/Support
very upset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.haven't been able to see what the radio is like yet because bestbuy was suppose to install it 2 months ago and they cancelled again on me today for the second time wouldnt recommend bestbuy to my worst enemy
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time.
I am sorry you are having a problem getting the unit installed.
Please continue working with Best Buy. I am sure they will work to make it right.
Me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got installed- probably a great unit - but you don’t offer service on install - only 2 stores install units and they are backed up,2 months - and trying to make appt - terrible
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time.
Please contact Best Buy at 888-287-7658. They will try to assist you with the installation.
Car stereo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They lied and said could install and didnt. Returned item
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Please contact Best Buy at 888-237-8289. They will try to assist you with the problem.
Great overall
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for my car amazing sound it’s also very cheap
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Cookieman,
Thanks for taking the time and effort to leave a review our Pioneer - 6.8" Vozsis with Amazon Bluetooth Alexa Back-up Camera Ready Smartphone Compatible Digital Media Receiver - Black. We really appreciate for giving us a positive feedback and hopefully, we will still be able to meet your expectations and satisfaction. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Kind regards,
Lisa
Pioneer Products
https://www.pioneerelectronics.com/PUSA/
....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good job on the installation. But i was talked out of installing some parts which now is giving a annpying humming sound when i turn the radio. Good tech but his head seemed out of it during installation. Now i need to take it in again or try to fix that annoying sound.....
I would recommend this to a friendWorthless peace
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless loose connection every other minute. It nothing like CarPlay. No where close. Always syncing. I bought it because of the brand. They have done a poor job
No, I would not recommend this to a friendPoor service and product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This products touchscreen stopped working after a months time using it. I can't even exchange or return it due to best buys 15 day policy. I will no longer be shopping here
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Savagepoet92! I’m truly sorry to hear about the frustration you’ve encountered with your Pioneer 6.8" Bluetooth Digital Media Receiver. It’s disheartening when a product’s touchscreen stops working after such a short period of use. This is not the quality of product that we want to provide to our customers. Please allow us to make it right by offering assistance covered by the manufacturer’s warranty. Kindly call our support line at 844-679-5350, and we’ll work diligently to address your concerns. Thank you for bringing this to our attention.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-6-8-bluetooth-digital-media-receiver-black/6477983.p?skuId=6477983
Geeksquat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device is okay. The support and customer care from geek squad has been non existent. Ive called left VM noboday even called me back. They dont care about you...they got your money.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi JerrodT,
Thank you for sharing your experience with our Pioneer - 6.8" Bluetooth Digital Media Receiver - Black. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.
Dina || Pioneer Customer Support
Never again
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst radio ever Kept losing time Keeps cutting out Emailed pioneer and got run around
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the Pioneer product.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
Buyer beware!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got to use it. Spent $600 at Best Buy, they jacked me around for a month. I will NEVER come back, worst experience ever.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi ToddH,
Thank you for the review. We do apologize for what happened. For us to fix the issue please give us a call at 888-237-8289.
Pioneer Support,
Renee
Nothappywithpurchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected. Bought it to use with the rear view camera. Screen is too dark and cannot see clearly.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there,
Thank you for writing a review with our Pioneer - 6.8" Vozsis with Amazon Bluetooth Alexa Back-up Camera Ready Smartphone Compatible Digital Media Receiver - Black. I do apologize to read that the item were not able to meet your expectations. With this case, we highly suggest to take advantage with the R/E policy or the manufacturer warranty if the products is not working properly. To better assist you, we suggest to call our customer service team to escalate this case.
Gem
Pioneer Products
Not happy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible radio don't waste your money The GPS is horrible. Not too much options
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello AngelP,
It has come to my attention that you were not fully satisfied with the purchase of your Pioneer - 6.8" Bluetooth Digital Media Receiver because the GPS is horrible and there are not many options. I'm sorry that the product did not meet your expectations. Please feel free to contact us at 1-(800)-421-1404 and we will gladly assist you in the best way possible.
Chelsea
Pioneer Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Brand response from Pioneer Electronics Team
Posted .The DMH-342EX does have limited navigation application compatibility.
If you want Apple CarPlay or Android Auto, you would want to look at a different model, like the DMH-1770NEX.
Work with the Geek Squad, they can help you select the best stereo for your needs.