Customer Ratings & Reviews
- Model:
- DMH-342EX
- SKU:
- 6477983
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the sound quality, Bluetooth connectivity, price, and ease of use of the 6.8" Bluetooth® Digital Media (DM) Receiver. They appreciate the excellent sound quality, smooth Bluetooth connection, affordability, and user-friendly interface. However, some customers have concerns about the installation process, lack of a CD player, and issues with the screen.
This summary was generated by AI based on customer reviews.
Not worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bouth this head unit thinking it was a better upgrade then my previous andriod radio. The radio does not have apple play for phone. The usb cord that comes with it doesnt recognize my phone. It keeps shutting of the volume and power to my amp i keep getting a error msg if i turn the vilume up. Im gonna send this back and get something else dont waist ur time or money
No, I would not recommend this to a friendNever again
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst radio ever Kept losing time Keeps cutting out Emailed pioneer and got run around
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the Pioneer product.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
Worthless peace
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless loose connection every other minute. It nothing like CarPlay. No where close. Always syncing. I bought it because of the brand. They have done a poor job
No, I would not recommend this to a friendGreat overall
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for my car amazing sound it’s also very cheap
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Cookieman,
Thanks for taking the time and effort to leave a review our Pioneer - 6.8" Vozsis with Amazon Bluetooth Alexa Back-up Camera Ready Smartphone Compatible Digital Media Receiver - Black. We really appreciate for giving us a positive feedback and hopefully, we will still be able to meet your expectations and satisfaction. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Kind regards,
Lisa
Pioneer Products
https://www.pioneerelectronics.com/PUSA/
....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good job on the installation. But i was talked out of installing some parts which now is giving a annpying humming sound when i turn the radio. Good tech but his head seemed out of it during installation. Now i need to take it in again or try to fix that annoying sound.....
I would recommend this to a friendGeeksquat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device is okay. The support and customer care from geek squad has been non existent. Ive called left VM noboday even called me back. They dont care about you...they got your money.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi JerrodT,
Thank you for sharing your experience with our Pioneer - 6.8" Bluetooth Digital Media Receiver - Black. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.
Dina || Pioneer Customer Support
Poor service and product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This products touchscreen stopped working after a months time using it. I can't even exchange or return it due to best buys 15 day policy. I will no longer be shopping here
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Savagepoet92! I’m truly sorry to hear about the frustration you’ve encountered with your Pioneer 6.8" Bluetooth Digital Media Receiver. It’s disheartening when a product’s touchscreen stops working after such a short period of use. This is not the quality of product that we want to provide to our customers. Please allow us to make it right by offering assistance covered by the manufacturer’s warranty. Kindly call our support line at 844-679-5350, and we’ll work diligently to address your concerns. Thank you for bringing this to our attention.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-6-8-bluetooth-digital-media-receiver-black/6477983.p?skuId=6477983
Buyer beware!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got to use it. Spent $600 at Best Buy, they jacked me around for a month. I will NEVER come back, worst experience ever.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi ToddH,
Thank you for the review. We do apologize for what happened. For us to fix the issue please give us a call at 888-237-8289.
Pioneer Support,
Renee
Not happy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible radio don't waste your money The GPS is horrible. Not too much options
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello AngelP,
It has come to my attention that you were not fully satisfied with the purchase of your Pioneer - 6.8" Bluetooth Digital Media Receiver because the GPS is horrible and there are not many options. I'm sorry that the product did not meet your expectations. Please feel free to contact us at 1-(800)-421-1404 and we will gladly assist you in the best way possible.
Chelsea
Pioneer Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Brand response from Pioneer Electronics Team
Posted .The DMH-342EX does have limited navigation application compatibility.
If you want Apple CarPlay or Android Auto, you would want to look at a different model, like the DMH-1770NEX.
Work with the Geek Squad, they can help you select the best stereo for your needs.
Nothappywithpurchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected. Bought it to use with the rear view camera. Screen is too dark and cannot see clearly.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there,
Thank you for writing a review with our Pioneer - 6.8" Vozsis with Amazon Bluetooth Alexa Back-up Camera Ready Smartphone Compatible Digital Media Receiver - Black. I do apologize to read that the item were not able to meet your expectations. With this case, we highly suggest to take advantage with the R/E policy or the manufacturer warranty if the products is not working properly. To better assist you, we suggest to call our customer service team to escalate this case.
Gem
Pioneer Products
Pioneer Multimedia receiver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great at first but touch screen went out and I can’t sync my phone or anything else up to it !
No, I would not recommend this to a friendScreen stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed..worked well for 4mon..then touch screen stopped working!! Big disappointment
No, I would not recommend this to a friendPoor service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product stopped working in less than month and cannot get store to correct faulty installation
No, I would not recommend this to a friendUnhappy customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unhappy customer that’s all folks.zzzzzzzzzzzzzzzz
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Pioneer - 6.8" Bluetooth Digital Media Receiver - Black, we're very sorry to read you are not happy with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Pioneer Support
Angela
This unit is nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a head unit to update the outdated head unit in my 06 Acura TL. I had put a lot of money into this car and would accept nothing less than a quality stereo that's why I looked at pioneer. For the cost I didn't think that it would be as good of a fit for the vehicle as it is turned out to be. Sounds great with the speaker system. All of my steering wheel functions are still functional. Plus it looks good. I'm pleased.
I would recommend this to a friendReplacement radio
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and great service. My only issue was the wait time for an installation appointment and not any choices for time or day.
I would recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing feedback on the product, we appreciate your time.
Pioneer receiver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound but very slow to upload data from the usb port. No comprehensive manual enclosed. No manual for the remote control. Not an am/pm clock option and unclear menu on the system button.
No, I would not recommend this to a friendNot necessarily their fault
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technicians couldn't figure out how to connect to my 2011 Equinox
I would recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Please contact Best Buy at 888-237-8289. They will try to assist you with the problem.
Pioneer stereo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I knew how much the "free" install was going to cost. Otherwise, so far my son is pretty excited about it.
I would recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time.
Keeps Reseting back to Factory Defaults
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this about a month ago. The guys that installed it were great in and out in 35 mins. but the stereo itsself is really good except for 1 problem in the month i've had it , it will be fine and 3 times when I get back in my truck it has reset back to factory default for no reason and i have lost all my radio stations the Time date and every thing. But when it works right it works great. I would recomend this but i would make sure that they know about the reseting.
I would recommend this to a friend