Customer Ratings & Reviews

Operation manual useless. Hard to learn the different options.

Not insalled yet because Best Buy didn't carry the installation kit for my vehicle anymore. Ordered it myself, but now can't book the install through Best Buy because their Corporate system of trying to schedule something stinks and they don't allow you to actually talk to someone at the store. Been hung up on, went to store and promised a call back, etc. to no avail, customer service sux in my opinion

Not sure yet. Been over a month and they haven’t installed it yet

Small screen but decent overall. A bit big for my 2013 Honda Civic.

It will be 2 months My appointment appointment for install is still 2 weeks away.

First opened box purchase had to be returned due to missing parts (mic and USB extension / port cable)... second opened box didn't come with the screws needed to install and secure the unit... caused delay installing it due to these problems and made it overall a pretty poor experience

Had to return due to travel purposes, but seemed like a great deck.

Apple play only works if you have your phone plugged in

No issue with the product itself, but poor customer service both at Best Buy and Geek Squad Autotech/Install Bay; i.e., Best Buy staff ordered incorrect parts, a manager's bad attitude during the product return & refund process, the auto technicians' friendly attitude on the surface but poor communication skills

Although it stated on the box that it was compatible with my vehicle, it in fact was not.

Entire experience was horrible. I asked for the sxm adaptor. It was not on the order which meant the appt could not be kept . They sldo added a camera tripod to my car stereo install. I got fed up and told them "to cancel everything". I had to fight and threaten to have them credit me for the tripod. Anyway i went to JoDis in Orange and got everything done same day.

Just took my car stereo to Bestbuy for them to fix. Had problem connecting to Bluetooth and keeps the car stereo losing power.

The installer in the geek squad did not care about my opinion. He didn’t care about the quality of the radio in our car. We cannot see the display in the sunlight. Our side view and backup cameras are way to dark to see out of. The radio that was sold to us did not fir as promised by the Best Buy employee. The geek squad installer installed a radio of his choice.

Apple CarPlay feature stopped working on me only after having it a few months.

the chat were not profesional ever, jumping from one agent to other, prices is highest, I tried to buy through black friday discount, they did forgot to put another item with it and when i want to cancel it after 2 hours, they did not help me, it is last time I buy from BestBuy , was awful experiment ever

Touch screen is very annoyingly buggy! Touch calibration settings are useless. If I hadn't paid to install it I'd return it.

Does not fit the stereo bracket for me vehicle even though I searched the Best Buy website for my specific make and model

Horrible system. I've had this radio for a little over a year and it has so many issues. This radio will shut off anytime a call comes in; the volume buttons are difficult to change vs a knob; the turn signal is extremely quite after installation (could be Geek Squad's fault on this one).

Item was missing Mic for hands free. Now have to spend more money to get a mic. This will make the total purchase as much if not more than a new in the box. Beware of open box.

Purchases indash almost a month ago I've been to 3 different best buys and still no can install it. I needed to buy a pack wiring system to hook up to my stock amplifier I have 2 of the best buys tell me that the pack I bought Was broke or Was malfunctioning so I got another one and another Best Buy told me my data in my car wasn't Cooperateing with the indash and they told me I need to go to Chrysler to get it worked out I get power I just don't get sound so now I need to waste another day this Sunday to go to another Best Buy Just a waste the time