Customer Ratings & Reviews
- Model:
- DMH-1500NEX
- SKU:
- 6401086
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the convenience of Apple CarPlay and Android Auto, praising the ease of use and seamless integration with their smartphones. They also appreciate the excellent sound quality, user-friendly interface, and affordable price point. While some customers have concerns about the lack of HD radio and occasional radio issues, the overall positive feedback suggests that this product meets the expectations of many users.
This summary was generated by AI based on customer reviews.
Still waiting for installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchases indash almost a month ago I've been to 3 different best buys and still no can install it. I needed to buy a pack wiring system to hook up to my stock amplifier I have 2 of the best buys tell me that the pack I bought Was broke or Was malfunctioning so I got another one and another Best Buy told me my data in my car wasn't Cooperateing with the indash and they told me I need to go to Chrysler to get it worked out I get power I just don't get sound so now I need to waste another day this Sunday to go to another Best Buy Just a waste the time
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to see during the day and one side keeps cutting out. And the is a high pitched whistle. Almost like when I installed my first radio in my first car. I had Bestbuy install it. Not happy with what I’m getting. I also purchase their best speakers and a amp that the sales guy said would make it sound good. I can’t hear hardly and low end. And it seems like the speakers are blown
No, I would not recommend this to a friendNever again Best Buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could leave zero stars I would. This install was botched the first time around. Took it in a second time, and now I need to buy more parts. We left with it and the installers "I did the best I could do" and a unit that did not function properly. I have no idea if this stereo is good or not, but where else can I leave a crap review of the install? It's been hell trying to get Best Buy to do anything about it. And now... good luck getting through on the phone.
No, I would not recommend this to a friendNot Compatible with the Samsung 22 Ultra
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit does not work with the new Samsung Galaxy 22 Ultra. There is a known glitch that hopefully gets corrected soon
No, I would not recommend this to a friendCarPlay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good radio bad audio adjustment and takes awhile for the CarPlay to come on
No, I would not recommend this to a friendAndroid Auto doesn't work with Modern Phones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stereo plays well and looks good but Android auto doesn't work on modern phones with USB-C.
No, I would not recommend this to a friendNo Bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I thought it came with a CD player and the Bluetooth option doesn't even work..
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the Pioneer product.
Please contact our Product Support at 1-800-421-1404, select option 1.
They can walk you through the setup of the Bluetooth.
Did not work for long
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very happy with the radio at first but the unit stopped working a few months after it was installed. It was Apple car play that stopped working first and then the radio itself.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Radio,
Thanks for taking the time and effort to leave a review our Pioneer - 7" - Apple CarPlay, Android Auto, Built-in Bluetooth - Multimedia Digital Media Receiver - Black. We do apologize for what happened about our product since it didn't last long. e are continuously working on improving our products and their designs so we can meet your satisfaction. If you have any more questions or concerns, please use the link below to reach us.
Kind regards,
Lisa
Pioneer Products
https://www.pioneerelectronics.com/PUSA/
false advertising
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea how this device works because my "free installation" was not free, and it wasn't until my appointment 3 weeks after purchase that i found out there were more fees required.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time.
Most vehicles will require a dash adapter and/or a wiring harness adapter kit. These adapters can be quite expensive and vary by vehicle.
Please buy another radio
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this June 2020 it has been working properly for the most part. Once in a while it would cut out and even worse any tiny bit of water will shut off for about 10-15 min until it resets by itself. When it’s raining out and I placed my umbrella in the passenger side and a very tiny dripped onto it and shut off. I would recommend another radio this has been an headache
No, I would not recommend this to a friendWouldnt recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Backlighting is terrible, can hardly see whats on the screen during the day. It constantly turns itself off especially of i try using Android Auto. Not sure if its due to Geek Squads installation or the radio itself. Getting it checked this week.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there,
I would like to express my concern about your experience with this Media Receiver. We deeply care about the performance of our products and I would like to further review your situation. You can
reach us at the link below.
Dina | Pioneer Support
Ripped off
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this from them and in less than 3 months it quit, paid for overnight shipping they failed to deliver on. If you want any kind of exspensive car audio equipment I’d recommend crutchfield audio the customer service actually helps with issues
No, I would not recommend this to a friendBarely works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month, now it works maybe half the time. It’s so random. Sometimes CarPlay will connect. Others the screen is completely blank. Add to that we have to drive 1.5hrs to get it installed/repaired.
No, I would not recommend this to a friendAvoid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AVOID!!! Went bad in less than a year. Was told they have a problem with the screen and that was what was going on with mine
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're truly sorry to hear about the difficulties you've encountered with your recent purchase. It's deeply concerning to learn that your unit experienced issues within such a short timeframe, particularly with the screen problem you described. Please know that this falls far below the standard of quality we strive to maintain for our products, and we sincerely apologize for any inconvenience this has caused you. We take your feedback seriously and will investigate this matter further to prevent similar occurrences in the future. If you haven't already, please reach out to our customer support team so we can assist you with a resolution or a possible replacement. Your satisfaction is our top priority, and we appreciate your patience and understanding as we work to address this issue. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-7-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6401086.p?skuId=6401086
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The connection sounds horrible. The radio stations do not come in clear at all I paid 600 plus for this radio and installation. I will be returning this product.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Static! I truly empathize with your frustration regarding the poor sound quality and unclear radio stations on your Pioneer radio. It’s disappointing when a product doesn’t meet expectations, especially after a significant investment. Rest assured, we take this feedback seriously. This appears to be an isolated issue, and we will ensure that future designs of our devices deliver better performance. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-7-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6401086.p?skuId=6401086
Not a great purchase.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had it for less than 6 months and it turns off intermittently and won’t stay connected to Apple Car Play.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are you are having issues with the DMH-1500NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
They will provide troubleshooting assistance.
Technical problem?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm dissatisfied with this product. It is currently not working again after having it serviced shortly after the initial install. I'm having it serviced again on 2/28. If problem persists I will return/replace.
No, I would not recommend this to a friendGarbage
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Touchscreen not very good. My phone and all volumes are different. Nothing works right. I hate it, dont buy
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We sincerely apologize for the inconvenience you've experienced with our product. Your feedback is invaluable to us, and we're committed to addressing these issues promptly. We understand the frustration of encountering discrepancies in touchscreen performance and volume controls. Rest assured, we're actively working on improvements to ensure a smoother and more consistent user experience. Your satisfaction is our top priority, and we're here to assist you with any further assistance or resolution you may require. Thank you for bringing these concerns to our attention, and we appreciate your patience and understanding as we strive to enhance our product quality. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-7-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6401086.p?skuId=6401086
Bad Radio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it installed at Best Buy. When they powered it up the radio, it was bad right out of the box.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .I am sorry to hear you received a bad unit. I hope they were able to swap it out for a good unit.
could not install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I initially thought that it came with a mounting device, but I was mistaken. I went back on the website to buy the device but it has been out of stock for the past couple weeks. The device is sitting in my closet and my car is without music. I have purchased the hardware on crutchfield, it will arrive shortly.
No, I would not recommend this to a friend