Customer Ratings & Reviews
- Model:
- DMH-1500NEX
- SKU:
- 6401086
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the 7" Android Auto and Apple CarPlay Bluetooth Digital Media Receiver for its sound quality, seamless Apple CarPlay integration, and user-friendly interface. Many appreciate the backup camera functionality, easy installation, and the value it offers for the price. While the receiver boasts a nice large screen and excellent features, some find its radio capabilities to be somewhat limited.
This summary was generated by AI based on customer reviews.
dont buy this
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 6 months the buttons stopped working so unfortunately i am no longer able to use it but when it did work it would randomly freeze and restart not worth this kind of money
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are having a problem with your DMH-1500NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
Okay
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of expensive in considering the product does not include Apple wireless Apple CarPlay
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time.
- Pros mentioned:Sound quality
OLD, OUT OF DATE UNIT.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a 2018 model. Last firmware update 2019. Poor video screen resolution. Sound is fine... Replaced with Kenwood 2 days later. BB .. zero issues replacing unit.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Tommiet,
Thank you for taking the time to review our Pioneer - 7" Android Auto™ and Apple CarPlay® Bluetooth® Digital Media (DM) Receiver - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
https://www.bestbuy.com/site/pioneer-7-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6401086.p?skuId=6401086
Brand response from Pioneer Electronics Team
Posted .While the DMH-1500NEX has been out for a while, there have not been any issues with the unit to require a firmware update.
I am sorry to hear you were not happy with the screen resolution.
- Cons mentioned:Radio
Randomly shuts off
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Randomly shuts off, so it makes it impossible to use it. I have to fully take it out then it will randomly turn back on. Fuses are all good and wiring is all connected. Leaving it to be just the radio. Wouldn’t recommend at all. To pay like $450 and for it to not even work is unbelievable.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi DevonP! I apologize for the inconvenience you’ve experienced with your Pioneer product. It’s frustrating when a device doesn’t function as expected, especially after investing in it. Rest assured, we take your feedback seriously. We will make it right and offer assistance covered by the manufacturer’s warranty. Please call our support line at 844-679-5350, and we’ll work to resolve the issue promptly. Thank you for bringing this to our attention.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-7-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6401086.p?skuId=6401086
No Wireless Apple Carplay - Android Auto
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This radio was recommended by Best Buy as having wireless android auto. It definitely does NOT have wireless android auto which is why I returned it.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Please contact Best Buy at 888-237-8289. They will try to assist you with the problem.
Sirius radio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with purchase but I need help! Not enough instruction at installation!
I would recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus
They will provide you with needed assistance.
Frustrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No clue how this unit works as it takes over 2 months to get it installed.
No, I would not recommend this to a friendI should have returned it when I had the chance
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this 7 “ radio, and was installed by Best Buy…within months my steering wheel controls ( volume up&d own and track changing) stopped working. I took it back and was told I needed to buy an upgrade adapter from the adapter I already paid for… 1 1/2 years later the radio stopped working. I get a blank screen, other times it comes on, but it’s frozen…I should have purchased a warranty..They just don’t make stereos like they use to
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are having a problem with your DMH-1500NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
Lacks features
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hasn’t lived up to what I expected. The accessibility sucks.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
Worthless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk stoped working need to return Could find how to return very disappointed
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are having a problem with your DMH-1500NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting/warranty assistance.
You can also contact Best Buy at 888-237-8289. They will try to assist you with the return process.
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Functional, disconnects, but is way better than what i had
I would recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time.
We are sorry to hear you are not happy with the Pioneer product.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
They will provide troubleshooting assistance.
Limited Access
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a bit disappointed in that there is not direct access to GPS and SMX with this product as I thought it would. Only through my phone. Otherwise, it is fine.
No, I would not recommend this to a friendNot working properly.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've always owned pioneer receivers, but my luck ran out with the purchase of this one. Bought as open box. Only had unit installed for about 2 months and I'm having source sound level issues, as well as unit going into protect and resetting randomly.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are having a problem with your DMH-1500NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
- Pros mentioned:Sound quality
It's going back
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where to start. The sound quality is very good. That's it I have siriusxm. When I go to use it and try to change channels I get no signal. When I turn off the car and restart it I can sometimes charge channels. The picture quality for the backup camera is awful. When I used it on my Kenwood it was all good. This was supposed to be an upgrade but it's not. I'm taking it back.
No, I would not recommend this to a friend Neutral rating pending installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Neutral rating - pending installation early November
I would recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time.
I hope the DMH-1500NEX meets all your needs, once you get it installed.
- Pros mentioned:Sound quality
Volume down stays stuck (doesn’t click )
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume (down) button stays stuck in its place ,and I don’t like that due to this being a high quality and expensive unit
I would recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with your DMH-1500NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance. If service is required, they will direct you.
Cuts out and goes dark
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this installed about 2 years ago and recently it's been going dark or just not connecting. It's reliable about 60% of the time.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are having a problem with your DMH-1500NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
No manuel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too bad they don’t have an owner’s manual with it. Makes it pretty hard to figure out.
No, I would not recommend this to a friendNever do business with Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to have it installed by BestBuy because “Free” installation was included. I booked my appointed for noon on a Monday and the day of they told me it was actually for 1pm. They rescheduled me for a week later and then canceled it without telling me. Best Buy then tried to charge me $200 for parts that I don’t need and were “included with Best Buy install”. So they messed my appointment up twice and tried to charge me $200 for things that are supposed to be included even though I didn’t need them. I’m done doing business with Best Buy.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Please contact Best Buy at 888-287-7658. They will try to assist you with the problem.
Yuck shoulda stuck with JVC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to spruce up an older vehicle and I hate it. I am very much more into jvc products. It takes too long to load and its not that fantastic. Non of the apps for pioneer work for it like mirrorlink or web host and im not impressed if I could take it out for free and get my money back I would. Touch buttons work when they want to and the google works when it wants to. It is good for talking on the phone though
No, I would not recommend this to a friend