Customer Ratings & Reviews

Hi Game.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Contact Sensor right away. The features and technology provided by the Ring Alarm Contact Sensor (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not functioning as intended. Monitor movement inside your home when a door or window is opened or closed with Ring Alarm Contact Sensors.

If your Ring Alarm Contact Sensor (2nd Generation) won't connect or is added as a binary sensor, please follow these steps:

Remove the contact sensor from its base.
Ensure that the batteries are installed.
Open the Ring app.
Tap the menu (☰).
Tap "Devices."
Tap "Alarm Base Station" or "Alarm Pro Base Station."
Tap "Base Station."
Tap the "Device Settings" tile.
Tap "Advanced Options."
Tap "Z-Wave," then tap "Remove Z-Wave Device."
Tap "Remove." The Ring app will say, “Remove device, listening for device to remove.”
Do not tap “Reset Z-Wave Network.” This will remove your entire Ring Alarm network, and you’ll need to reset every device.
Press and release the pinhole reset button. The device should be removed successfully and can be re-added using the Ring app.

If the contact sensor is still waiting or attempting to connect to the Ring app, the Ring app is prompting you to perform a factory reset.

To perform a factory reset, please follow these steps:

Slide the Ring Alarm Contact Sensor (2nd Gen.) off of its base. Ensure that the batteries are installed.
Press and hold the pinhole reset button.
Continue holding down the pinhole reset button until the LED light turns red, then release.
Re-add the sensor to your Ring Alarm using the Ring app.
While repeating the setup process, you will be prompted to pull the battery tab. You may have to use a small tool, such as a microscrewdriver, to carefully remove the coin-cell batteries from the casing of your contact sensor, then reinsert them.

We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello PatH.

Thank you for taking the time to share your experience with us.

We understand the importance of having your Ring Alarm Pro Base Station and all of the connected sensors online and operating as intended so that you can effectively monitor your home. The features and technology behind the Ring Alarm Pro are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern that you mentioned in your review.

It sounds like you are experiencing an issue with connecting your existing Ring Alarm sensors to your new Ring Alarm Pro Base Station. We have included a link here to an article on our website with more information on replacing your Ring Alarm Pro Base Station and it's connected sensors: https://ring.com/support/articles/q15mv/Upgrading-or-Replacing-Your-Ring-Alarm-Base-Station.

You can use your existing sensors with your new Ring Alarm Pro Base Station. You will need to factory reset each one prior to adding them to the network. We have included a link here to an article on our website with the instructions for how to factory reset your Ring Alarm sensors: https://ring.com/support/articles/7ty5e/How-to-Factory-Reset-Your-Ring-Alarm-Devices.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Adult4,

Thank you for taking a moment to leave your review of the Ring Alarm Contact Sensor. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila, with Ring.

Hello LouisH,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Alarm products right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some help.

We are glad to hear that Best Buy's Geek Squad was able to resolve this issue for you promptly. If you happen to experience this issue in the future, here is a helpful support article with step-by-step directions to resolve it yourself: https://ring.com/support/articles/yxxo1/Troubleshooting-Tampered-Contact-Sensors.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Alarm Contact Sensors.

Thank you,
Alexis with Ring

Hello Scotty,

ing Alarm Contact Sensors are designed to keep doors and windows in homes and businesses secure. The Contact Sensor is made up of two parts - the Sensor and the Magnet. One part should be mounted on the door or window, the other on the trim. It doesn't matter which one goes where, but you want to make sure the sensor and magnet are mounted close enough together in order to function properly.

When mounting the Ring Alarm Contact Sensor (1st generation), make sure the notches are lined up. Do not use the Ring Contact Sensor on the side of the door with the Hinge. Also make sure to use Ring Contact Sensors indoors, they not intended for outdoor use. You can install the Ring Contact Sensor using the included mounting tape or screws and anchors.

The 1st generation sensor and magnet should be no more than 1/2" apart. The 2nd generation Ring Contact sensor and magnet should be no more than 1" apart.

For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring

Hello Electronicgeek2089,

Thank you for leaving a review on the Ring Contact Sensor. We love to know what products or features our Ring community members would like to see considered. Thank you for taking the time to share your feedback with us.

After reading your review, it seems like you would like a glass break feature on the contact sensors. We value your feedback and invite you to post your request on our community support board.We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com (http://ring.com/): https://community.ring.com/.

Thank you, Jamila, with Ring

Hello Kemm, Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that your experience is also seamless. We truly value our consumer's feedback, simply because it helps us improve the product from a consumer standpoint. We would like to note that in the product description it states "Requires the Ring Alarm Security Kit". If you would like to share any further feedback please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you. - All the Best, Jamila at Ring

Hello Great,

Thank you for sharing your feedback with us by leaving a review. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. We will ensure your feedback is heard!

We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hello Jayrod,

Thank you for taking the time to share your Ring Alarm Contact Sensor experience with us. We appreciate it. Our products are intended to provide you with long-term peace of mind in terms of home security.Ring devices all include a one-year limited warranty on parts and hardware: https://ring.com/warranty. If you are a Ring Protect Plus member, an added benefit of this plan is an extended product warranty that would cover replacement for the lifetime of the device. Rest assured, whether you are a Protect Plus member or not, we do have some solutions that can resolve your concerns and ensure you have a Ring device that is capturing visitors around your home when you need it most!

To obtain the benefit of the limited warranty, please contact Ring community support at http://support.ring.com/or 1 (800) 656-1918 (US). For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. This forum was launched in 2019 to allow our neighbors to share their experiences and feedback directly with Ring.

We are eager to get a solution in place for you so you can monitor your home and get notified in a timely manner of visitors approaching your door. We look forward to hearing from you soon!

Thank you,

Jamila with Ring

Hello LizzyBell,

Thank you for taking a moment to leave your review on the Ring Contact Sensor. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello Mary,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring device right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding your Ring device. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hello Lovegadgets,

Thank you for taking a moment to leave your review of the Ring Alarm contact Sensor. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Antonio from Ring

Hi George.

Thank you for taking the time to share your experience with us. We understand the importance of having all relative product information prior to purchasing. The Ring Alarm Contact Sensor (2nd Gen.) is designed to provide you with the peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you are concerned with the need for the Ring Alarm Base Station to use the Ring Alarm Contact Sensor (2nd Gen.). At Ring, we do our best to be transparent with the information that is provided on the product packaging to ensure that you have everything that you need. The Ring Alarm Contact Sensor (2nd Gen.) configures to the Ring Alarm Base Station through a Z-Wave frequency to provide you with alerts to activity throughout your home.

If you need additional support, we recommend reaching out to our community. Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors.

Thank you,
Melissa from Ring.