Customer Ratings & Reviews

Hi MichaelD.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Poor wifi connection can impact the overall performance of the device, including video quality. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in.

We also recommend adding a Ring Chime Pro to your network. The Ring Chime Pro simply plugs into a wall outlet between your router and the Ring Stick Up Cam to assist with the wifi signal strength to the device.

You can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently." In addition, you can adjust the recording length for each motion event by following these steps:
Tap the "Menu" (☰).
Tap "Devices."
Select the device you want to adjust.
Tap "Device Settings."
Tap "Video Settings."
Tap "Recording Length."
Tap "Record For."
When the list appears, you can select a preferred recording length up to 120 seconds.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users in our community. This peer-to-peer forum allows our neighbors to share their feedback and experiences.

Thank you,
Matthew from Ring.

Hi TerryH.

Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Battery Doorbell and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi JMMaki.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Battery Doorbell to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like you are experiencing issues with the device in regards to connection and battery life. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal performance.

As cold weather sets in, lithium-ion batteries like those used in Ring doorbells and security cameras may experience several issues, including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to:

36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently.
32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5°F (-20.5°C): The battery may stop working completely until temperatures warm up.

When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.

A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

If your networking equipment hasn’t been power-cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.

If any additional information is needed regarding your Ring Battery Doorbell, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Miyuki from Ring.

Hi Ring.

At Ring, we appreciate you taking the time to share your feedback with us. We are glad to read that you are enjoying your new Ring Battery Doorbell! Furthermore, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

All the best,
Miyuki from Ring.