Q: I bought the Ring Battery Doorbell Plus. If someone presses the bell, will I hear it inside my home? Does it come with a chime, or will I need to buy a chime separately? I currently have a Battery-operated doorbell chime, not a hard-wired doorbell.

A: Hello pmarjun. We appreciate the time you have taken to ask this question. The Ring Battery Doorbell will make an audible sound when someone presses the doorbell button, however, this will likely not be heard from inside the home. The Ring Chime allows you to hear notifications anywhere in your home when someone presses your doorbell or motion is detected. The Ring Chime is sold separately. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

Q: how long does the battery last? and how long does it take to charge after battery is low?

A: Hi Angel. Thank you for reaching out to us with your question. The battery in the Ring Battery Doorbell is designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors, such as local weather, the number of events captured, and the frequency of activation. It can take up to 10 hours to fully charge the battery. To prevent excessive activity and preserve battery life, under "Motion Settings" for your device in the Ring app, you can: Adjust your "Motion Sensitivity" slider to a lower sensitivity. Redraw your "Customizable Motion Zones." Change "Motion Frequency" to regularly or periodically. You could also adjust the direction of your Ring device so it doesn't detect as much motion. You can go to "Power Settings" in the Ring app to see what features may be draining your battery. To access "Power Settings," open the Ring app: Tap the menu (≡) on the top left of the dashboard. Tap "Devices." Tap the individual device (video doorbell or security camera) you want to check. Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage." Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length." If any additional information is needed regarding your Ring Battery Doorbell question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/. Thank you, Melissa from Ring.

Q: my new ring door bell keeps sending a signal to my phone that someone is at the doorbut no one is there.

A: It needs to be Calibrated during setup. Unfortunately my door leaves to a busy street and I get all types of motion alerts.

Q: Is this ring product compatible with the Ring Quick release rechargeable lithium-ion battery model #8AB1S7-OENO?

A: Hi Bill. Thank you for taking the time to ask this question. No, the Ring Battery Doorbell has a built-in, rechargeable battery. It can also be hardwired to an existing doorbell system or transformer for continuous charging (8-24 VAC, 40VA max, 50/60Hz). If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

Q: Is there a solar charging bracket available for this newest Ring doorbell?

A: Yes very simple install

Q: Is this compatible with the solar adapter?

A: Hi Ring. Thank you for taking the time to ask this question. Yes, the Ring Battery Doorbell can be connected to a Ring Solar Charger. The Ring Solar Charger for the Ring Battery Doorbell uses a USB-C power connector. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

Q: I bought a ring doorbell. I put the application on my phone. I went through all the steps email ECT. But once I tap create an account comes up something went wrong and won't let me setup an account? What am I doing wrong?

A: Hi JF. Thank you for taking the time to ask this question. I would be happy to address your concerns regarding the account creation issues. Please ensure that your are connected to wifi or cellular data. If you have a VPN, please disable it. Ring does not support the use of Virtual Private Networks. Open the Ring app and tap Create Account. Enter your First Name and Last Name. Choose your Country. Enter and confirm your Email address. Create and confirm your Password. Verify your email address. Following account creation, you should receive an email from us to verify your email address within a few minutes. Tap the button in the email notification. Once verified, you'll be able to continue completion of your account setup. During account setup, you have the option to link your Amazon and Ring accounts, so you can use features like the Ring Alexa Skill on Echo devices. You will need to know your Amazon password in order to link your accounts. At Ring, our top priority is to ensure that you have the best possible experience with our products and services. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Amilia from Ring.

Q: If I put this in a window indoors will it capture movement outside?

A: Hi JEC. Thank you for your question. No, the Ring Battery Doorbell was not designed to detect motion through windows or glass. The motion detection runs on passive infrared sensors and identifies visitors via a moving heat signature. We recommend installing the doorbell on the exterior of your home, ideally 48" above the ground. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Melissa from Ring.