Customer Ratings & Reviews

Just install cctv you have to pay a subscription or it wont work after the first month

It will not work with my blue stream system Bluetooth Wi-Fi or whatever. in addition, it has the wrong phone number. I don’t know where it came from. I cannot delete it.

I'm so disappointed with this item which I purchased along with the chime. It's unreliable with ringing. For example, yesterday I was in my office when someone rang the chime bell and the chime didn't ring and neither did my phone. Later that day I was in the grocery store and my phone (or maybe my watch) chimed indicating someone at my door. I'm ready to return this item.

Buyer beware! I purchased this as a gift and unfortunately bought the wrong color. I went to my local Best Buy to even exchange and was told that is not allowed although the products are identical, only difference is the color of the front plate. I called customer service and they told me the same thing. I have never experienced this type of policy at another store or online. Absolutely ridiculous!

I need to pay monthly to use the hardware. Since when? Pretty soon we’ll be paying monthly to use headphones. Absolutely sickening the way these CEOs figure any way possible to take our money.

As a homeowner, the battery-operated Ring doorbell's convenience was a significant draw for me. The fact that it could be installed within about 15 minutes straight out of the box was a pleasant surprise. Despite a minor issue with the need for a constant internet connection, the overall ease of installation was a huge plus. The doorbell's features, such as its HD video and crisp audio, further added to its appeal. I have a 6E mesh network at home, and my Ring connection loss made me invest in the Ring Chime Pro, which I had heard was a great product and an internet extender. Once I connected it, I noticed a significant improvement in my internet connection. I was impressed with the app interface and the doorbell alerts., which give the app a DVR feel. I can only speak about the premium features, as I am on a trial membership. I also enjoy the two-way talk feature. I can tell my granddaughter good morning and wish her a good day at school from the office. I am eager to see what the basic version offers when my trial ends. I particularly appreciate the people who text and feature, which filters out alerts for dogs, bugs, and birds. I hope the basic version retains these features, as I understand the frustration of being pushed into a subscription. For anyone considering a DIY Ring doorbell, the impressive battery life is a major selling point. I fully charged it about a week ago, and it's only lost about 2% of the battery despite a very busy doorway. This level of convenience adds a significant layer of security to your life. Pros: easy installation sturdy build HD video and crisp audio Cons: Internet connection drop

They bring you into there ecosystem initially giving a month of full service then try to get you to pay a monthly subscription to use all features. What a joke!

Half the features dont work. Theres a problem with who is supposed to replace it.ring and best buy dont agree so im stuckwith gunk unless rind or best buy decide. Been a loyalbest buy customer for yrs. First time Been let down but i dont usually get a defective unit.

This doorbell cannot stick on stucco. It will not stay on the wall. I would like to return. It did not get a chance to get into the store.

Battery only last a week. Best Buy wouldnt let me return it within 30 days. Neber again will i buy from this company.

Not able to make it work but will try again on my day off

Apparently this was refurbished and not disclosed when sold. My husband found past codes in ring doorbell. It does. It work when it gets cold. Even when it warms up it only works half the time

The Amazon Ring Smart Battery Doorbell should be an essential part of your Ring home security system. This 3rd generation doorbell is very similar in both appearance and size to the previous version. It is 4.98 inches tall x 2.4 inches wide x 1 inch deep weighing 0.45 lbs. and is available in a Venetian Bronze or Satin Nickel finish. It has 2 way wireless audio and video monitoring, including Night Vision with a distance of up to 19 feet, via your home Wi-Fi connection and works with Alexa. Both the picture and the sound are extremely clear when viewed on both my cellphone and my Echo Show. However I occasionally experienced a bit of a lag while the live view was loading. Its 2K (1440p) imaging is an improvement on the Full HD imaging of the 2nd generation Ring doorbell and the camera allows for a 66% taller image that allows you to see visitors from head-to-toe. In order to monitor the doorbell you must download the Ring App, which is available for both Apple iOS and Android operating systems. Once installed, the app walks you through setting up an account and adding the doorbell to it. It has numerous settings that allow you to personalize your field of view, the notifications that you receive, etc. Only Cloud storage (which requires a yearly or monthly subscription) is available with this doorbell-no local storage using a USB. So while you can view live images via real-time video, use two-way talk, answer doorbell notifications, and receive alerts without having a subscription, you cannot save, review, or share your video. It’s very easy to install and no wiring is needed. Ring provides instructions and tips for installation at ring.com/battery-doorbell-guide. 1. Install the mounting plate with the included screws. Flat surfaces work best and it can be installed on siding. You want to make sure the camera will have an unobstructed view of whatever you want in your field of view as well as good Wi-Fi reception in your location. 2. Fully charge the doorbell’s built-in rechargeable Lithium-ion battery using the microUSB to USB-C charging cord included. Initial charge of the doorbell may take 6-8 hours and the circular LED light on the front of the device will illuminate when it’s fully charged 3. Finally, snap the doorbell into place on the mounting plate. You will need to monitor the battery life and unsnap the doorbell from its mount using the included curved removal tool to recharge it using the USB cord when needed. Ring products, and this doorbell specifically, are high quality, dependable, and easy to operate. The peace of mind that comes with being able to screen and communicate with visitors, be notified of package deliveries and be able to monitor them, and to be able to share stored videos is definitely worth the price of this doorbell. I give it 5 stars and recommend this as a great gifting idea.

The All-new Ring battery doorbell (2024 release) brings some solid improvements to an already reliable product. This version now offers 66% more vertical coverage with its head-to-toe video feature, providing a better view of visitors and packages. The wider field of view is especially helpful for capturing everything from top to bottom, so nothing is missed. One of the most notable updates is the built-in battery with a USB-C charging port, making recharging easier and quicker than previous models. Removing the doorbell to charge is simple, due to the new plastic tool that pops off the security clip — a handy feature, though it feels like a slight trade-off in security. Installation is incredibly easy, taking just a few minutes to mount and connect through the Ring app. I was able to seamlessly integrate it with my existing Ring devices, including the Ring Pro Chime, and it works flawlessly. The app offers a variety of customization options, including motion zones, sensitivity adjustments, and real-time alerts for both people and packages, with notifications that are super reliable. Two-Way Talk makes it easy to communicate with even when I'm not home. While the updates, such as USB-C charging and enhanced vertical coverage, are welcome additions, this iteration feels like a minor evolution rather than a major overhaul. It’s a great option for anyone new to Ring, or for those looking for a smoother, more comprehensive field of vision. However, if you already own a previous version, the improvements may not be compelling enough to upgrade unless you specifically need the expanded vertical view. Pros: 66% more vertical coverage USB-C charging port Easy installation and integration with existing Ring devices Customizable motion zones and notifications Alexa compatibility and Quick Replies feature Cons: Minimal security downgrade with the new pop-out security clip Mostly incremental improvements over previous models Overall, the 2024 Ring battery doorbell is a well-designed, reliable doorbell with practical enhancements, perfect for both new users and those looking to enhance their existing setup.

This week I finally joined the smart video doorbell club, probably should have joined sooner. I am not what is often referred to as an “early adopter” at all. I remember a neighbor of mine bought a smart doorbell several years ago and I remember him complaining about installing it and saying it was more effort than he had expected. Well this device is super easy to install and took only minimal time and effort. I got my Ring Doorbell last week and I couldn’t be happier with it. Set up was super quick and easy. When I first opened the box I saw the battery needed charging so I just plugged it in and forgot about it till the next day. Once I saw the battery was fully charged I started the setup process. I found the app by using the QR code on the box and quickly set up my account. Installing the actual ring camera was super quick and easy as well. Just had to screw in a bracket that holds the doorbell and I was done! Once it was up and running I had to go run an errand and I was quickly notified that I had a visitor, the mailman had paid us a visit. It is pretty nice to be able to get a live look at my front door or even be able to chat with someone there anytime I need to. I didn’t realize there was a community chat function with fellow ring customers. I’ve enjoyed following the conversation. More lost and found animals than I would have thought, including a three legged dog and a turtle of all things. It is remarkable how many ring cameras there are in my neighborhood. All in all I am very happy with my Ring. It works exactly as advertised and was super easy to set up and install. The video quality is solid and the ability to chat back and forth despite a small delay works well enough. The battery is at 95% after a week of use so it will have to be charged from time to time, but that process is quick as easy as well. I think for the price this is an excellent device and I would absolutely recommend it to a friend.

This is a very good doorbell that has so many features, it is hard to cover them all. Most of the features are controller by the well-made but cluttered app. Installation: Installation for this is very easy. There is a back plate that is screwed into the wall with the included screws. I have vinyl siding, and it was easy to make pilot holes there for the plate’s screws to go and screwing the plate onto the wall. The doorbell then mounts onto the plate and that is it. After installing the app, you can easily add the device by following the instructions which involves using the pairing button on the device and having the app search for it. Then it asks you questions like where the doorbell is located. That’s it. And there are plenty of installation videos online if you have any questions about it. It worked for me the first time without trouble. App: The app has a ton of features and adjustments that can be made, but unfortunately is not organized very well. I have often had to go to the Internet to find where a certain feature of setting is in the app. You can watch live video, previously recorded videos, change settings for each camera, view Neighbors feature (more on that later), and reboot cameras. You can watch live video and recordings from your home network or remotely when not home. Integration With Alexa: You can integrate the doorbell with Alexa that allows you to see the images, using the two-way intercom, and alert you when the doorbell rings. If you have an Alexa which I do, you won’t need to buy an external chime, which they do sell. Configuring it with Alexa and is easy; it works the same way as any other device to the Alexa app. I would almost say that the Alexa is needed to fully enjoy the doorbell. Video Quality: The video quality is very good considering it is a video doorbell. The camera has a far distance, but don’t expect to see any details far away. While you can easily make out a face that is looking directly at the doorbell, you won’t be able to make out any faces for people walking on the other side of the street, even if they are looking at you. The app does allow you to zoom in by pinching the image on the screen, it helps to better see larger objects, but you still won’t be able to make out any faces. The night vision works well and is basically equal to the image quality during the day. This is impressive. I do have a floodlight at the front of the house so that may help the night vision work better. The image quality on the Alexa is good and is really the equivalent to what you would see in the app. You can see the full length of the person but don’t expect to see packages right in front of your door. Sound Quality: There is a two-way intercom between the doorbell and the app, or Alexa. Sound quality is very good and easy to hear on both the app, Alexa, and the doorbell itself. By default, Alexa won’t use the microphone for the two-way intercom until you press a button on the screen. This is good for privacy but requires an extra step to use. Recording: You must have the cloud service for the camera to record. There is no card slot for it. Any video is recorded to the cloud for viewing later in the app. The first thing to note is that you can set the amount of time you want to record after the camera is triggered. I have this set to 2 minutes because once the time expires, even if there is still a person moving within view, the recording stops. Of course, the tradeoff to longer recordings is reducing battery life. In the app, you can view either the camera live or rewind it to a previous point. By dragging the scrollbar to the left, you can see past videos. That easy. The scrollbar also indicates where in time there is video that has been recoded. The app allows you to zoom in to the video which is very helpful if there is a certain area of the camera’s view you are interested in seeing more detail. Motion Sensing and Video Recording: This is probably one of the weaker features of this. It will start recording objects it detects moving. For larger objects like vehicles, it can always detect motion and record it. For smaller objects that are father away such as animals and people down the street, it will not trigger a recording, even if you can see it in the video. The other problem is that you can set the time you want the video to record. Once that time elapses, it will stop recording. That is also true if a person is still moving within the video. So, if someone is walking back and forth in front of your property, you will only get a recording for as long as you have the time set for. To mitigate this, I set the recording time to a very large number, basically two minutes. Paid Service: There is a paid service that costs $100/year that allows you to see videos that were recorded in the past since they are recorded to the cloud. The videos are available up to 30 days later and can be seen in the app. I think there is a way to download them, but I honestly haven’t tried it. Neighbors: Neighbors is a feature that allows you to post videos online for others to see it. When someone posts something within your neighborhood, you can get notified of it. This is good for seeing crime at neighbor’s houses, or any cute furry animals that get recorded. It only gives you the approximate location for privacy reasons. You can opt out of this feature, but I would recommend it. Answer Remotely: This doorbell allows you to answer remotely on your phone. If you are away from home, your phone will notify you if the doorbell rings and you can answer it from anywhere, as if you are home. This is great if you are not home, but someone comes to the door, and you want them to think you are home but can’t get to the door. You will also know who rings your doorbell while you are away. While I use this all the time, the biggest problem if that when your phone notifies you, you have to get out your phone, unlock it, and then answer, and the person may have moved on. This has happened quite frequently. Overall, this is a very good camera, with good video and sound quality. It has a ton of features, but unfortunately the app is not well laid out to find a lot of things, and you must pay for their cloud service to record anything. I would recommend it, especially if you have an Alexa which it works great with. This is almost a necessity. This is a crowded space, and I have not used any competitors to determine if there are better options out there.

Was having issues connecting to WiFi router less than 50 feet away. Poor signal. Do not recommend

Don't buy this version! Failed to pick up any movement unless directly in front of camera. People in motion zones were not detected

Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk The Battery Doorbell Smart Wifi Video Doorbell is their latest budget video doorbell. Unlike their Battery Plus and the Battery Pro, it is a self-contained unit with a non-replaceable Lithium-ion rechargeable battery. And it is slightly thinner without the replaceable battery. You have a special tool to pop it off its mount and then you plug it into a USB-C charging brick (not included) with the included USB-A to USB-C cable. It does have the ability to be hardwired. The Camera is a new HD video (1400x1400) unit; the fisheye lens (hence head to toe) has a larger field of view, and since it is a fisheye, it slightly distorts the imager. The image of people is clear enough to be a good identifier. Connection is now through 2.4 GHz, 5.0 GHz (802.11 b/g/n/ax). I chose 5.0 GHz as this is a better connection for streaming video. The night vision has improved, and the picture is clear day or night. You can now zoom in with the app even on this entry-level doorbell camera. You get added features with Smart Alerts for people and packages (subscription required, sold separately – you do get a free trial version). Installation is simple with charging the camera, mounting the backplate and snapping the camera to the backplate. Then you setup the app and go through the walkthrough on the app. I prefer to have a battery that you can swap out, especially since your camera is out of commission while it is charging, but at the price, one can probably deal with this inconvenience. Since I share a camera and access with my son, where we can act as backups for one another, it would be nice if we had the option to make the other person an admin so all the features are available at our discretion. Having limited control when we prefer to have all features available when sharing limits tweaking certain features or customization for different situations. It is not the prettiest camera out there, and some of the competition, instead of using a fisheye lens, have multiple cameras on their unit, but I find the fisheye squarish picture adequate, and the limited distortion of people that the videos the camera takes is good for identification and most people wouldn’t even notice any distortion especially centered in the framing. The head to toe view and zoom in are nice additions to this entry level doorbell camera.

Ring’s latest iteration of the classic doorbell brings with it some new features, but for many its a lot of the same things they’ve been used to. The ‘24 version of the product brings USB-C charging port, and a wider field of view camera. Are these enough for you to ditch your 2020 2nd gen model for the update? Ring’s product packaging has certainly gotten more minimal over the years. The Battery Doorbell package is about as tall as the device itself and about as double thick. This devices looks very much like its predecessor, only differing visibility in the camera, which is noticeably bigger. However those skin deep similarities start to differ when you get to installation. Before getting too far into installation, Ring recommends charging the device. The included USB-C to USB-A cable will do the job. Once you unplug it for the first time, it will make a particular song to let you know it's ready to set up. Instead of the T-15 security screws found on the 2nd gen, there is a new plastic tool that wedges in the bottom to pop out the security clipping mechanism. Not that T-15 security screws were that hard to overcome, this does feel like a small downgrade in security for convenience. That said, if your use case isn’t to have this hard wired to your doorbell, then you may really appreciate the ease of removing to charge. Installation is pretty simple. If you're replacing an older model like me, you’ll find the all the screw holes line up with your existing mount. I have mine mounted on siding, and not having to redrill screws makes me happy. Attaching to my late 90’s doorbell chime and 24v power was quick and simple. The device is always powered, and means I don’t need that quick release for charging. Before mounting, do start the pairing process in the Ring app. The app detected the device, had me pair, name, and offered instructions for installation. Ring’s ease of use in setup is definitely something that keeps me coming back. Like the 2nd gen, you can setup motion zones to avoid errant notifications for things like cars passing by. The view presented here is very similar to what you’d be used to in previous ring cameras. Where the camera diffs is when you rotate your device to portrait mode. Instantly you’ll get full view of the fairly wide angle lens in use on this model. What this means is that you get a lot more vision of what’s happening floor to ceiling much, much closer to the doorbell than before. No one can sneak under your camera with this wide angle lens, which I’m sure is what drove this update. Overall, there isn’t a ton new with this iteration of the doorbell. USB-C is welcome, as is an easier to charge procedure. The larger field of vision camera might be the killer feature if you’ve dealt with your doorbell being out of the field of vision vertically. Otherwise, this is mostly a small update to a rather mature product. Considering it is the entry level model, that’s not overly surprising, and the new pro models offer some features to take a look at. Overall though, yet another solid product offering from Ring in a fairly crowded market. If you’ve bought into Ring’s ecosystem this is a no brainer if you need a new doorbell. If your still rocking the 2nd gen though, I would suggest either looking to the newer pros.