Customer Ratings & Reviews

Hi Melanie.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Battery Doorbell detect motion as intended. The Ring Battery Doorbell was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the- missed motion issue you mentioned in your review.

This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Battery Doorbell, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi SerenaT.

Thank you for taking the time to share your experience with us. We understand the importance of having all of the parts that you need so that you can begin using your device. The features and technology provided by the Ring Battery Doorbell are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern that you mentioned in your review.

It sounds like you are missing some of the parts that you need to properly set up your device. Here is a list of what comes in the box with the Ring Battery Doorbell:
Battery Doorbell
USB-C Charging Cable
Mounting Bracket
Installation Tools and Hardware
Setup Guide
Security Sticker

Please reach out once to our customer service team if this information does not fully resolve your concerns. They are available 24/7 at: 1-800-656-1918. We also invite you to reach out to our community. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.

Hi AlfonsoC.

Thank you for taking the time to share your experience with us. We understand the importance of having events recorded on your Ring _Battery Doorbell. Being able to save, download, and review footage captured by your Ring Battery Doorbell is a valuable feature of the Ring Home Plan. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like you are experiencing an issue while trying to subscribe to the Ring Home Plan. You can subscribe to Ring Home from your account on Ring.com. Follow these steps:

1. Sign in to your account at Ring.com. On a phone or tablet: Tap the menu (☰).
2. Select Plan from the menu.
3. You may be asked to enter your password.
4. Select Unsubscribed Devices. You’ll see which device(s) are not covered by a plan.
5. Select Subscribe.
6. Choose a plan to cover your device(s). If eligible, you have the option to add a Professional Protection Service.
7. Add your payment method and complete checkout.

We invite you to reach out to our community if any additional information is needed regarding the Ring Home Plan. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you for being the best part of Ring!

All the best,
Miyuki from Ring.

Hi Rckgregory.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Battery Doorbell so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

If the above steps do not resolve the issue, we recommend reaching out to our Ring Customer Support team. They are available 24/7 at: 1-800-656-1918. We also invite you to reach out to our community. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.

Hi Vjmc.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Battery Doorbell! At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.