Customer Ratings & Reviews

Hi Tiffany H.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Video Doorbell (2nd Gen.) so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not performing as expected. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app.

There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

As cold weather sets in, lithium-ion batteries like those used in Ring Doorbells and Security Cameras may experience several issues, including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to:

36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently.
32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5°F (-20.5°C): The battery may stop working completely until temperatures warm up.

When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.

We recommend using the Ring Solar Charger for the Ring Video Doorbell (2nd Gen.) or the Ring Plug-In Adapter to assist with extending the life of the battery in your Ring Video Doorbell (2nd Gen.). The Ring Solar Charger for Ring Video Doorbell (2nd Generation) is a solar power source that can be mounted behind your Ring Video Doorbell (2nd Generation). Ring Solar Charger is a convenient power source to help charge and extend the battery life of your Video Doorbell (2nd Generation). The Ring Plug-in Adapter (2nd Generation) is designed to convert battery-powered video doorbells so they can run using line current.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Melissa from Ring.

Hi Park.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Spotlight Cam Plus capture all the correct motion events. The Ring Spotlight Cam Plus was designed to capture motions based on your specifications to help keep your home secure. Rest assured, we are here today to provide you with some information in order to ensure you get the most out of your motion detection! We are confident we can find a solution that works well for you and your home’s environment.

It sounds like the device is not performing as intended in regards to motion detection and recording. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."
Open the Ring app and tap on the Menu (≡).
Tap Devices.
Tap on the device you wish to adjust.
Tap Device Settings.
Tap Video Settings.
Tap Recording Length.
Tap Record For.
When the list appears, you can select a preferred recording length such as:
15 seconds
20 seconds
25 seconds
30 seconds
60 seconds
90 seconds
120 seconds.
You may get a warning that your choice will affect your battery life. Remember, you can always make a selection and change it to a shorter time if you feel your battery is draining too fast.
Each device has its own individual video recording length setting and can be set to a personalized recording length at any time.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at if any additional information is needed regarding your Ring Spotlight Cam Plus.

Thank you,
Melissa from Ring.

Hi abcd.

Thank you for taking the time to share your experience with us. Your experience with Ring is our top priority, and it is important to us that when investing in our products, they meet your needs and expectations. What you describe is not the experience we want you to have, rest assured we are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

At Ring, we understand you have many choices when it comes to your home security. If the retailer has not resolved this concern for you, please reach out to our community forum. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Miyuki from Ring.

Hello Zuly,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you,
Jamila with Ring