Customer Ratings & Reviews

Hi Steve.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We are happy that you were able to receive the screws to install your Ring Video Doorbell (2nd Gen.). We have included some instructions here for installing your device:

For the best results, mount it around 1.2 meters above the ground.
There are two types of screws included in the product packaging:
The four wood screws are used to secure the mounting bracket to your door or wall.
The two star-shaped security screws are used to tighten the screws into the bottom of the Ring Video Doorbell (2nd Generation) faceplate to help deter theft.
You'll need to install wall anchors when installing on stucco, brick, or concrete.
Grab 4 of the wall anchors from Bag A. Using your Ring Doorbell as a template, mark 4 drill holes on the wall. Use a 1/4" masonry drill bit (not included) to drill the holes, then insert the four wall anchors.
Install the mounting bracket.
Using a Philips head screwdriver, drive the mounting screws from Bag A into your wall (or into the anchors, if installed) until they are flush with the mounting bracket.
Attach your Ring Doorbell to the mounting bracket.
Hook the slot on the rear of your Ring Doorbell onto the tab near the top of the mounting bracket.
Then, let the Doorbell pivot down to sit flush on its bracket.
Secure the doorbell.

CAUTION! If you use the wrong screws to secure the doorbell, you could damage the battery during installation, create a fire hazard, and be seriously injured.

DO NOT use any screws other than the included short security screws when securing your Ring Doorbell to the bracket.

Use the star-shaped end of the included screwdriver to insert and tighten two of the security screws from Bag B into the bottom of your Ring Doorbell.


Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our community today!

Thank you,
Melissa from Ring.

Hi abcd.

Thank you for taking the time to share your experience with us. Your experience with Ring is our top priority, and it is important to us that when investing in our products, they meet your needs and expectations. What you describe is not the experience we want you to have, rest assured we are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

At Ring, we understand you have many choices when it comes to your home security. If the retailer has not resolved this concern for you, please reach out to our community forum. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Miyuki from Ring.