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Customer reviews

Rating 4.5 out of 5 stars with 7010 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the excellent overall performance, particularly praising the picture quality and portability. The screen quality, battery life, and comfort are also highlighted as positive aspects. However, some customers note issues with connectivity and input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 7,010 reviews
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    It’s Great..but the battery life could be better.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the PlayStation Portal Remote Player since October, and overall I really enjoy it. The build quality feels premium, the screen is crisp, and the controls feel exactly like a DualSense, which makes remote play feel surprisingly close to playing on my PS5 directly. The only thing keeping this from being a full 5 stars is the battery life. It works well for short to medium play sessions, but I do find myself needing to recharge sooner than expected. For long gaming sessions, you’ll want to keep a charger nearby. Still, it’s a great device if you want to play around the house without being tied to the TV. If Sony improves the battery life in future versions, it’ll be perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Portability

    Rated 5 out of 5 stars

    Great companion with a PS5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t believe how much I love this thing. I happen to be 1500 miles away from my PS5, getting to be able to play it like it’s in the other room. We do struggle bit with the Internet speed but when my speed is fine. The picture is very clear is very comfortable to hold I love the adaptive triggers. Taking this on the go is awesome. My biggest wish would be to be able to download some of my non-Internet playing games on the go. Maybe have them sink once you get back to Internet.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Parent gaming bliss

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal is a fantastic device for gamer parents. You get to play your games anywhere, full Dual Sense functionality, and easy to setup and use. If you have ever used PS Remote Play, the experience will be very similar. With a device like this, your experience is dependent on how good your WiFi is. Unlike using remote play on your phone or tablet that has mobile connectivity (4g or 5g), the portal can be limiting when on the go. However, connecting to your phones mobile hotspot works great as well. To compare using the PlayStation Portal to say the Backbone One, ergonomicly the Portal is miles better in terms of comfort of use. The Backbone One definitely has its situational uses, but as a person with larger than than normal hands the controls felt extremely cramped so it's a vast improvement in that regard. Comparing how gameplay works on both, the experience will nearly identical in terms of connectivity. One down side to the Portal is that it uses the same remote play functionality as the app on your phone which is kind of a bummer, but overall my experience on both devices have been great, both on WiFi and on mobile. Is the PlayStation Portal perfect? No. Is it a useless device that the internet has been bashing? No. The Portal isn't for everyone, and is definitely targeted to those that can't always use the TV or dedicate hours of couch time for a gaming session. Some negatives that I have with the device are it's battery life and no Bluetooth connectivity. If you have ever used a Dual Sense controller before, you know how fast those batteries drain during gaming sessions, the Portal is no different unfortunately. With no dedicated graphics hardware or really any power sucking hardware (other than really the screen) you get your standard Sony 4-5 hours of use between charges. When having multiple mini gaming sessions throughout the day, I'm always looking for a charger. One major omission the Portal has is that there is no standard Bluetooth connectivity. The only way to connect to it is to either use wired headsets (which some may prefer) or buy Sony's PS Link compatible headsets which an additional cost on top of the Portals $200 price point. There are work arounds for using wireless headsets but it requires connecting a dongle to your PS5 and connecting your headphones to it, but you're limited by the range of the Bluetooth and how far away you get from your console which is really unfortunate. Even with some of the drawbacks, I really enjoy the PlayStation Portal and use it almost exclusively for gaming sessions. I haven't personally experienced any connectivity issues, drops, or disconnects but your milage may vary depending on your Internet connection. Happy gaming!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    A non necesary gorgeous gadget

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is gorgeous, the sony's high quality is there and it is awesome to play on it. I had the oportunity to play in a house with 500mb internet speed and also in another with 2gb and i can tell, this is a critical utem to keep in mind, on the 2gb speed the game played smoothly, 0% lag/buffering , etc. But also it is sad you need to have your ps5 on to play, kind of expensive luxury. If you have many tvs probably you dont need this gadget. But if you have only 1 tv and nleed to share with other family members welll then you should give a try.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Dope Concept

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent display and visual gameplay. Wifi lag can affect gameplay by trying to reconnect to system or internet connection. Would still recommend it to a friend. Personal rating 8.5 out of 10

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    DONT BUY if you want QUALITY TIME

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 buy it if you enjoy sleeping alone. Bought this for my fiancé and he plays it every. single. night. My 10-year-old wants one too, but I’m hesitant because he treats controllers like they personally offended him, and I’m not sure the joysticks are replaceable. That said, it’s genuinely impressive- huge screen, smooth gameplay, and way cooler than expected. Bonus: if you’re a nighttime reader who enjoys uninterrupted alone time, this is the perfect gift. Great product for the price. Questionable for relationships. Would still recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    PS Portal Honest Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its really good and convenient to use anywhere but the con is that you'll have to have really strong wifi signal to use it seamlessly. I honestly think Sony should have made it where you can use moble data with it like they did with the PS Vita cause not a lot of places have a really strong wifi signal. Overall is really good to use, it was like having my PS5 literally in my hands. Although i wouldn't recommend using it if you're playing online with other people cause of the wifi signal strength I mentioned earlier but it is good to play on if you're playing single-player games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS Portal .. BUY IT!!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best 200 dollar I have spent so far . I have used it from different homes and as long as you got good WiFi it will work great. I use it for when I don’t want to get out of bed , and my wife is sleeping next to me . Pair it to head phones and play . Also i use it to play it on the go. I was able to even play Fortnite on it because of how smooth it runs . However it’s complicated to get a lot of kills due to the screen size . But for story games it’s perfect . I’ve been playing Elden Ring non stop on it Built quality : It’s premium. It feels like a very expensive handheld from the smoothness of the fabric to the weight of the Portal everything is perfect . Comfort: It literally feels like you’re holding the PlayStation controller but with more weight which makes it feel even better . Built in speakers : They are pretty loud . Not so loud that the sound is distorted. Just a prefect balance. Screen quality : 10/10 the screen looks vibrant and the colors looked well toned . Also I have played outside in the back porch in a well lit area and you can see pretty the screeb pretty well . I could not be happier with a purchase from Sony . Recommend 100 percent .

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    First time purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly wasnt sure how i would like it but being a dad on the move and having to go places this is a great portable option as long as wifi or data is available. I would say this is better then the backbone and definitely a bigger screen.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great remote player!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portal has been a game changer for me. I love being to pick up and just move around the house, being with my kids and being able to just put this down and pick it right back up every few minutes is great. Perfomance is fully dependent on your internet speeds, im well above the minimum for download/upload and my PS5 is wired directly to my router, so it just works great wherever i take it. I have a macbook that i was using, and i could also play on my phone, but having this own seperate device is just nice for what it is. Im highly satisfied with my portal, and i hope with enough interest sony decides to make a true portable console.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen quality

    Rated 5 out of 5 stars

    Exactly what I expected

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of homework on this device before buying it and so I knew that it’s not a perfect device, but I also knew I could still have a good time with it. The screen is great, the sound is great, the battery is great. The only issues to be aware of are that because it’s a streaming device, depending on the quality of the Wi-Fi you’re on you may experience lag and you can’t play with wireless headphones unless you either buy Sony’s headphones or use a third-party adapter. Again, however, because I knew these things going into it I still love this thing more than I thought I was going to.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Perfect mobile gaming companion for PS5 owners

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS Portal is a great device for gamers on the go or gamers with Kids. Its reasonably light weight and easy to use. Setup only took 5 minutes and it was ready. The visuals are great and game play is smooth. Definitely worth the $200

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Good but just a small flaw

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very nice but connection gets bad the further away you are even in the house but overall playability is very good

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Game changer for family life.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a father and husband, my gaming time has reduced, especially having to fight for the TV. The PS Portal is a game changer for me. Not only does it work smoothly, but I even take it to my brothers to play some coop online gaming. No need to lug my ps5 around. Ive been so impressed with the quality of the product. Feels like I'm using a ps5 portable (i am technically). The battery life is great as well. So those long ff7 sessions dont get interrupted. Id recommend this to anyone who wants to play while not being stuck to a TV.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best handheld if you understand its use case.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld device. Just understand that you need good WiFi or hardwire your PS5 to your router via Ethernet to really see it shine in remote play. Cloud streaming with the top tier of Ps plus is a fantastic alternative, but you still want good WiFi for that as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Perfectly sleek and flawless gaming design!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic purchase! My kids love playing Video games on the go so this a must-buy for the dedicated gamer!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little hesitant at first with this. I wanted a psp or vita replacement more then a streaming device. With that being said. After owning this for a few weeks now. You can’t really beat the price. $200 for a 1080p 60 fps on a small concentrated screen runs very smooth. One of my favorite features is, that it not only plays digital content you have purchased or through the monthly freebies for having Plus. It plays disks you have inside your ps5. My biggest draw back to this device is that the ps5 has to be reletively close to the portal. Also this is a streaming device so if your internet isnt at least 100-200 mpbs i probably would hold off.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Overall performance

    Rated 4 out of 5 stars

    I want to give this 5 stars but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was lucky enough to get this as a gift and I think it surpassed my expectations. When you have great in home network connections this puppy flies! It feels like playing a game locally and not streaming it. But when you lots of people in your home are using the internet to stream movies, etc, it really bogs down the performance. This feels really comfortable to play with too compared to something like the Switch. And you get the haptics and trigger effects from an actual Dualsense controller. Here is hoping we get an actual PSP in the near future!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Perfect way to enjoy PS5 on the couch.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the PS Portal for quite some time now and finally decided to share my thoughts on the device. At first, I didn't think I'd be much of a fan of it. Probably used every now and then but it's quickly become more of a preferred way of gaming for me. Comfort (5/5) This thing feels great in the hand, just like many others have said, it feels like like a bigger PS5 controller which is great. Probably the best handheld for ergonomics to use compared to something like a Steam Deck or Legion Go. I have zero issues using this for hour plus play sessions. Screen (4/5) It's no OLED display but for a standard LCD screen it does the job. Screen size obviously being the main factor but it does get decently bright and I have no issues with it. My main use case scenario is indoors so I can't really comment on outside use. Sound (3/5) Not much to say here about the speakers but they're just decent as you'd expect. The lack of Bluetooth support though for other headphones outside of Sony's offering is definitely a bummer though. Connectivity (4/5) For this, I feel like YMMV but for me it works well. Using the Orbi WiFi 6E mesh router setup with symmetrical gigabit fiber internet, PS5 hardwired to the router and I get zero stutters or image quality reduction during play. I've tried it a few time on 5G LTE mobile hotspot and performance is a hit or miss depending on your reception. I wouldn't say it's ideal. Enjoyment (5/5) I would say the main use case scenario for this is being able to play PS5 content in any room of your house. I think it's a joy to be able to play while on the couch watching a sports game, in bed relaxing or sitting in the office kicking back. This is definitely the type of use it was intended for and it wins in this area. Overall, if you like gaming in comfort at home then I'd say this is probably for you. Outside of that it might vary as I don't intend on taking this on the go. If there is one drawback to this device then for me it's definitely the lack of Bluetooth support. I'd like to use my own earbuds as they most definitely sound better than the proprietary earbuds offered but the speakers do just fine for me.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Awesome accessory for the PS5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portal is a must have for me so I can game away from home on trips, or when I want to play anywhere else away from home. The portal plays most of my games effortless with little to no lag. This a great purchase and don’t regret it one bit!

    I would recommend this to a friend