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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 6485 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 6,485 reviews
  • Rated 5 out of 5 stars

    Surprisingly great!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PlayStation portal is a fantastic local streaming platform. Controllers feel like holding a ps5 controller and the screen is a great size and looks fantastic. Connectivity and latency work surprising well and was able to play games like persona 3 reload with no issues at all. Highly recommend

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, but falls short where it matters The display and ergonomics are solid, but the lack of HDR support is puzzling—especially since most TVs and PS5 setups run HDR by default. VRR isn’t needed here, but HDR should have been included. The bigger issue is connectivity. This device only supports Wi-Fi 5, which feels outdated. At minimum, it should’ve shipped with Wi-Fi 6E for smoother streaming. Since the Portal can only stream games (either through your PS5 or PS Plus), network performance is everything—and it simply doesn’t deliver. I ended up selling mine, as I get a much better experience streaming to my PC handheld. Third-party apps let you boost bitrate, and with Wi-Fi 6E the stream quality is noticeably sharper. For $200, this should be the best PS5 streaming device on the market. While the DualSense integration is nice, the shortcomings outweigh the benefits. I cannot recommend this product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Dad friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a nice big high def screen that is plenty bright. Its connectivity is excellent and it makes playing games anywhere in the house convenient. Having kids and a wife, sometimes the tv isnt available so this makes a good alternatives.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Portal good not great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is good not great, since it depends mostly on your upload speed of your internet. Try using good ethernet cable on the ps5 for better connection. If using wifi try putting your primary bandwidth on your ps5 to the 5gtz . Also let your ps5 run for like 2 minutes before connecting, when i connect the portal immediately after turning on the game the connection was static while using wifi. Overall good accessory to have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portal to Fun

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think its awesome now that you can stream games. Allows anyone with or without a PS5 to enjoy games through this device. Strong internet is a must so it wont work on an Airplane yet. But for $200 and a subscription and your ready to game.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product I loved using this system. Kept me away from the tv

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Decent gadget but could be better

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the option to remotely play its main reason why i bought it, however…. There a few flaws which I hope they can fix with an update. If you want to play any game on your console, it must be installed or else it doesnt allow you to play (stream games) also u cant use any app installed on your ps5 such as disney plus or anything else. Wifi at home is very strong and still glitches but overall ok

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Playstation Portal

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the beat products from sony. So easy to use and is perfect for hand held gameplay especially with the new update.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good way to play but didnt convince me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it works, its seamless and a very familiar experience thanks to dualsense controller. However, I couldn't neglect the LCD washed off colors when I played any game on an OLED screen.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Buffering alot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has issues with buffering and always turns on the Playstation even though it says itll work without turning it on

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good option for remote play

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best part about this device is its form factor. The screen is large and quality, the controller is easy and comfy to hold. Connection issues are frustrating at first, but make sure you PS5 is wired to your modem and that solves most problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 portable.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product it’s amazing and, it’s not hard to getting in the Best Buy store, also do you could apply for a Best Buy financial and they help you in so many ways to get your product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this device! Sleek, smooth. Great buy, great price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great hand held

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing really works I was on a airplane with WiFi and works beautiful we recommend 1000%

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good product for it use but still lacking on connection issues even with the new update 5.0.0, but we still need more game up to date games!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must buy for PlayStation Enthusiasts.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s made by Sony-so of course it will outshine the 3rd Party Competition. Yes you could use a Steam Deck to get close to the same experience on OLED, but let’s be honest why would you pay more? I wish the screen was OLED, but it’s simple and it works. It lags on occasion when out of home network, but it’s to be expected. Overall it’s new and I’m sure Sony will release future updates to alleviate issues. PARENTS I’m sure some have discovered you NEED a PlayStation 5 for this work. This is not a Nintendo Switch.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome, but needs to be a full stand alone conso.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Except I wish there were more options as a stand alone console. You can now play games from a catalog on ps plus but that catalog is limited. Make it a fully standalone and everyone would kill to have it. It would become a top console.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 handled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome the picture is big good for traveling. Love it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Would Be Great Without the Latency and Lag

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the PlayStation Portal after just 24 hours. The product itself is excellent. The screen is gorgeous, and the ergonomics are fantastic. The fact that you can even stream games from your PS5 is great. However, the biggest letdown is the latency. I have a Wi-Fi 7 network and even with this, playing FPS games, such as Battlefield, is not possible due to the lag. If you want to play single-player games, the Portal is ideal; however, if COD and BF6 are your jam, sorry, but this will not work.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Cool product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool product . Unfortunately i didn't have a ps5 to connect it to. I disnt realize you needed one..i should of did more research on this. But i didn't

    I would recommend this to a friend
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