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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 7074 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the product's top-notch picture quality and overall performance, highlighting its portability and great screen quality. They also appreciate the solid battery life and comfortable design. However, some customers have expressed concerns regarding connectivity and the presence of input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 149 Showing 2,961-2,980 of 7,074 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Playstation portal review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System really comes in handy when you want to play your ps5 and use your tv for something else at the same time

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    It could be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the PlayStation portal but if you really wanna enjoy it you need to be on good wifi for both your ps5 and the portal. So it’s only good if you have amazing wifi and if there is a storm at all or anything it just doesn’t really work. It’s better to me to use the ps4 or 5 to stream from another ps5 to the system. It would be a lot better if it say had built in data or you could download games to it rather than just streaming.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Good performance, nice screen

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Great way to play PS5 games remotely. The screen is big and has great picture quality for an LCD. It runs very smoothly. Would've looked better with an OLED screen, but that would increase its cost. Overall excellent product.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my portal, if you direct wire your’e PS5 you will have a much better experience, but i have games for 2-3 hours on battery on my portal so battery life i great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Best used at home.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great around the house, but I've tried traveling with it and the wifi couldn't keep up. Wouldn't recommend unless you're gonna play games at home in a different location from your setup.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect for gamer dad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a new dad its been so hard to play the way I always have in my life. As soon as I saw this I knew it was for me. I originally got it just to play single player games knowing streaming isnt best for online or wuick reaction games but it works surprisingly well even for those, love this thing!!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Portal to you PS5

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup process was a breeze and the built quality was great. Would definitely recommend this to someone wanting to play away from their desk setup or TV screen. The digital touchpad (on screen) was a let down for me, and I would prefer for the touchpad to be incorporated somehow similar to the dualshock 5 controller.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Ps portal review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this ps portal has been awesome on connecting to the ps5. However, I have Ethernet connected and strong WiFi on portal when away and still face the issue of lagging. I have fiber optic internet at home and 300mbs download and 175 upload. I feel that when I owned a backbone I faced less lagg

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Excellent product, but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, you just have to make sure you have a good Wi-Fi signal, otherwise you lose connection all the time.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Nice addition to the.PS5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have high speed internet this very cool piece of tech may be for you. It does have limitations such as no bluetooth and no web browser or ability to load streaming services. Really strange in that regard. Hoping they correct with firmware/software updates.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Amazing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it’s a great purchase works good, battery life is wonderful, and you can bring it with you anywhere. The only downside i would say is that you need a good Wifi connection to play anything but other than that I would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity
    Best Buy Employee

    Rated 2 out of 5 stars

    Meh. It get’s the job done 60% of the time

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I mean it gets the job done but the connection is sometimes very poor. Sometimes it glitches out. But it gets the job done when u don’t wanna sit and play you can just lay down and play it does get the job done. But sometimes after a hour of play the portal disconnects and does not re connect until the next use? Like when i’m playing a game it disconnects me in the middle of it then i try and reconnect and it doesn’t so i reset it and still nothing, i usually go off of it for a day and it starts working again but this has to be fixed. Good Idea. Bad Excecution

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    PlayStation Portal

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first bought this product I quite frankly did not enjoy it due to the connectivity issues. Through my research I’ve discovered that the issues has be corrected and may purchase this again after returning it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Playstaion Handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the PS Portable and its great to use when i dont want to play with the console directly. Been playing as i lay in bed it's great.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    PlayStation on the go

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my trip to Japan. This was awesome to use on the airport and airplane. I had little to no connectivity issues. Great for wanting to play on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love being able to play my games on the go and the streaming is even better

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity
    Best Buy Employee

    Rated 2 out of 5 stars

    Meh!!

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony should really reconsider how cloud gaming works for this unit, even with high speed internet 300mbps Up & Down still had connectivity issues with the portal playing remote play was even worse , no one needs to be an IT Network Technician with a CCNA certification to troubleshoot just to play the game by changing settings on router and the console. Xbox got it right even with 3rd party had held devices and playstaion with their own proprietary unit still got it wrong!!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Love it or hate it, no in between

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes I love this thing sometimes I want to throw it across the room. This is not your old psp. The new streaming options are great. Do not recommend for games that require precise timing like 2k or call of duty.

    I would recommend this to a friend
  • Cons mentioned:
    Input lag

    Rated 4 out of 5 stars

    Good for Single player, not multiplayer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great addition for playing your PS5 games away from the ps5. You can play multiplayer games, but fast pace games like Call of Duty are hard do to a slight lag. I was able to play madden multiplayer with no problem. If you are a parent or person alway out of the hoyse, this is a great accessory for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little skeptical on this but it is awesome! All you need is Wifi & you can play any game that is downloaded on your PS5! Only downside, if i had to pick one is that you cannot bluetooth your headset & the speakers are not that great.

    I would recommend this to a friend